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Cloudflare silently deleted my DNS records

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Re: Cloudflare silently deleted my DNS records

#121

Post by rabite »

mavhc wrote: post #61
potency wrote: post #53

Cloudflare lost my support when they started de-platforming people for holding opinions they didn't agree with. Censorship outside of strictly legal bounds should not be tolerated from a company as powerful as Cloudflare.

Is it censorship if they refuse their money for a service? Pretty sure that's just business. Are they stopping you having a website?

Yes, it is censorship. The entire history of First Amendment jurisprudence was set around the idea that powerful people were not allowed to stop political and religious speech. Marsh v. Alabama is a great example: a company town owned sidewalks that they didn't want religious prosyletizers on. The courts ruled that the fact that they owned the sidewalks and roads is irrelevant. For the entire history of my country powerful people were not allowed to buy up the public square and prevent the little guy from speaking. Everyone had a right to enumerate their grievances in a free and open marketplace of ideas. This has of course changed in the age of the Internet, where a bunch of scheming Stanford grads have bought up the courts, wrested control of the key Internet infrastructure away from the public who funded its creation, and sit there and grin as they take the role of arbiter over all speech on the Internet. The wealth and power disparity between the rich and poor is at its height, and it is clear that there will be no legal or democratic solution to the concentration of power in the hands of a handful of Silicon valley billionaires.

Re: Cloudflare silently deleted my DNS records

#122

Post by iudqnolq »

unilynx wrote: post #81
iudqnolq wrote: post #73

Earlier quoted context omitted.

If you want email or text message alerts I would assume that's a complicated enough system you would want uptime alerts on it, and so on recursively ad infinitum.

If you can set up nagios (which one would probably consider an interesting evening challenge if you were already willing to go for your own monitoring droplet) setting up pushover or amazon sns (for sms) should be easy enough.

I would try to set up a completely open source monitoring setup just for fun, but once I'm paying for SNS I personally would rather just pay epsilon more and buy/rent the whole system. I get that may just be personal taste. I absolutely don't trust myself to run my own highly-reliable mailserver to send status alerts.

Re: Cloudflare silently deleted my DNS records

#123

Post by johnklos »

gist wrote: post #38

> Does anyone know what might have caused Cloudflare to delete my domain? Any ideas for how I could transfer my domain away from Cloudflare sooner? I don't get the point of 'shoot first ask questions later' type approach. Obviously it would pay to get some kind of affirmative reply from Cloudflare prior to a post which everyone here with incomplete information speculates and wastes time on (like I am doing). Also Clo…

> I don't get the point of 'shoot first ask questions later' type approach.

At first I thought you were talking about Cloudflare shooting first, but apparently not.

Re: Cloudflare silently deleted my DNS records

#124

Post by dspillett »

pmlnr wrote: post #106
johnklos wrote: post #101

Earlier quoted context omitted.

Perhaps, but Digital Ocean also host spammers / scammers and doesn't do anything about them when they're reported.

I don't see how this is relevant.

You listed their good points, the other poster listed some counterpoints. The one post is no less relevant than the other in a discussion about possible DNS hosting options IMO.

Though I think the post would benefit from some citations to improve its relevance/usefulness otherwise it is little better than personal opinion/conjecture.

Unless you are specifically questioning the relevance of hosting spammers, on which case: If that is true (again, some examples would be helpful here) and you intend to host your own mail servers via their services not just the MX records pointing to other mail services, you could find yourself blocked by association at some point. False positives are a big problem in this area and can be much admin to clear up.

Re: Cloudflare silently deleted my DNS records

#125

Post by andrewstuart »

jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

I've put this idea forward a number of times here on HN in regards to other big tech companies.

Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed.

The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company.

To avoid the Ombudsman being overused, you could give it a price of say $20, which is always refunded when the case is resolved.

HN constantly has front page posts from people for whom big tech companies have support processes have failed but there is simply no other recourse unless you have "a friend in the business".

It just doesn't work to have some random Cloudflare person offer their email address as some post disaster issue resolution process on social media. Formalise it with an official Ombudsman and maybe then companies like Cloudflare might avoid HN front page bad publicity.

I had an issue at "one of the biggest tech companies" that went on for days and days in which tech support kept telling me I had set up something wrong, until eventually I emailed one of the top managers who I happen to "know" at that company - it was fixed within hours. That "contact a friend in the business who can actually get things done" is a necessary part of a large support organisation and it simply does not exist yet in any tech company that I know of.

Re: Cloudflare silently deleted my DNS records

#126

Post by graiz »

iudqnolq wrote: post #94
jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

OP here. You can post updates with any relevant information. Probably goes without saying, but if the issue has to do with my billing or address please don't post specific details without asking me first. I will link to this comment from TFA for verification. (Edit: added to the bottom. If you need more verification you have my email.) Edit2: I see that the domain is back in my account and listed as "Pending Nameserv…

Maybe contact support first, figure out what happened and why before writing the blog post?

Maybe it's a cloudflare issue, maybe it's an honest mistake, maybe they are bad at customer service... either way, it's not great to shame a company before you even open a support ticket or talk to someone to find out.

Re: Cloudflare silently deleted my DNS records

#127

Post by subhro »

andrewstuart wrote: post #125
jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…

This is a really nice idea. This already exists for some companies in the form of Twitter accounts. I doubt the people doing the typee-typee actually has any authority over business processes, or demand a change, but I think they at least have the business owners on their speed dial, vs normal support tickets. But having an email is far better.

Re: Cloudflare silently deleted my DNS records

#128

Post by andrewstuart »

subhro wrote: post #127
andrewstuart wrote: post #125

Earlier quoted context omitted.

I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…

This is a really nice idea. This already exists for some companies in the form of Twitter accounts. I doubt the people doing the typee-typee actually has any authority over business processes, or demand a change, but I think they at least have the business owners on their speed dial, vs normal support tickets. But having an email is far better.

Yes it's a good point that companies currently have some sort of Twitter presence trying to address bad publicity posts, often they seem to be able to get things done.

The Ombudsman role is there to get things fixed when all else has failed, and before the angry customer posts to social media.

Re: Cloudflare silently deleted my DNS records

#129

Post by p0sixlang »

subhro wrote: post #127
andrewstuart wrote: post #125

Earlier quoted context omitted.

I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…

This is a really nice idea. This already exists for some companies in the form of Twitter accounts. I doubt the people doing the typee-typee actually has any authority over business processes, or demand a change, but I think they at least have the business owners on their speed dial, vs normal support tickets. But having an email is far better.

I find this whole infrastructure, despite my taking advantage of it, to be very flawed. There're many customers who might have alarming issues, who never get attention because they're fearful to be perceived as a "Karen" for bitching on Twitter.

Re: Cloudflare silently deleted my DNS records

#130

Post by mercora »

iudqnolq wrote: post #43
judge2020 wrote: post #28

Can't think of a reason this domain was touched (I don't work for CF) but I'd recommend reading the threads related to this search: https://community.cloudflare.com/search?q=127.0.0.1%20audit Every related incident seems to be due to either nameservers temporarily/incidentally chanced away from CF (and CF's service not re-checking it perhaps) or the registration billing failing (which doesn't look to be the case sinc…

OP here. > Every related incident seems to be due to either nameservers temporarily/incidentally chanced away from CF (and CF's service not re-checking it perhaps) or the registration billing failing (which doesn't look to be the case since registration expires 2021[0]). The changes a week ago involves adding and deleting TXT and A records only. Cloudflare manages the nameservers I use as my registrar and I never cha…

i think the parent poster meant changes done by or for a registrar like shown in whois. Zone changes wont show up there.
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