Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Cloudflare silently deleted my DNS records

txti.es

Post reply on HN
Print view View original

391–400 of 433 posts

Re: Cloudflare silently deleted my DNS records

#391

Post by Intermernet »

martin1975 wrote: post #295
scrollaway wrote: post #209

Earlier quoted context omitted.

Not a fanboy, still downvoted your post because it's incredibly whiny and does not contribute anything. All you're doing is accuse of censorship without evidence, you say they screwed up "so many times" yet fail to show one example, and then you preemptively accuse people who would dare downvote you to be fanboys. Sorry, but that comment is noise. Mine is too, but hopefully it helps you see things more clearly rather…

He already knows what I'm talking about. And the evidence is out there, just search "Matthew Prince censorship". Abusing 1A rights because he feels like it, hiding under the corporate veil. It's about as un-American as it gets.

When you use the phrase "un-American" please remember that you're talking to an international audience who see being American as a completely orthogonal issue to any type of behaviour. It makes you seem parochial, and slightly nationalistic.

Re: Cloudflare silently deleted my DNS records

#392

Post by borumpilot »

donmcronald wrote: post #305
Mojah wrote: post #189

Occasions are rare where I get to say "hey, I built a thing that might help here!" - so forgive me as I take this opportunity with both hands. Whether this was a bug or a rare protective mechanisme, there will be times when your DNS provider makes a mistake and removes records. You mentioned in your post your DNS isn't hard to reproduce, but how certain are you that _all_ records are restored? How long do you have to…

How do you get all records for domains that don’t allow zone transfer (most don’t)? I’ve always thought it was impossible to get 100% accurate results with normal DNS queries (ex: ALL).

YOU as a customer import them. This is not a DNS spider service like https://dnsdumpster.com/ which also will not be 100% accurate in most cases, but finds a lot more for most domains.

Re: Cloudflare silently deleted my DNS records

#393

Post by samcrawford »

iudqnolq wrote: post #350
samcrawford wrote: post #139

Earlier quoted context omitted.

I've used ns1 for a few years, they've been great!

Do you know what the reliability of their free plan is like?

I'm on their free plan and have never had an issue. They also send me warnings letting me know I'm at 50% of my free usage, which is a nice touch.

Re: Cloudflare silently deleted my DNS records

#394

Post by ancarda »

Mojah wrote: post #189

Occasions are rare where I get to say "hey, I built a thing that might help here!" - so forgive me as I take this opportunity with both hands. Whether this was a bug or a rare protective mechanisme, there will be times when your DNS provider makes a mistake and removes records. You mentioned in your post your DNS isn't hard to reproduce, but how certain are you that _all_ records are restored? How long do you have to…

Just signed up - it's pretty nice. Any plans to add SSHFP or other record types?

Re: Cloudflare silently deleted my DNS records

#395

Post by birkhoff »

My CS experience with Cloudflare has been extremely awful as well. Exactly the same that I’ve was told to go to community forums. Being a paid customer, I was told that the ticket will be delayed because I’m a free user. My ticket was closed by the system automatically too because I didn’t reply if I need any further assistance that they didn’t offer in the first place all. That happened twice.

What. The. Fuck.

Re: Cloudflare silently deleted my DNS records

#396

Post by jschwartzi »

iratewizard wrote: post #335
nickjj wrote: post #313

Earlier quoted context omitted.

I think it's useful and it's very much worth it to give support a salary where they are enthusiastic to be employed. If someone uses your product or service and has an issue, the first contact they have with your company is through support. A crappy support experience could easily be the difference between having a life time customer valued at thousands of dollars, or your customer feeling frustrated and going to ano…

Airbnb is a great example of both. If you call tech support and get India, hang up. If you're lucky they're useless. If you're unlucky, they're going against your direct command and contacting the drug dealers in your house about a complaint. Contrast that to reaching one of the many on-shore agents who do their jobs well. One call, one or two people max and the issue is mostly resolved. I've got no idea what the cau…

Yeah AirBnB support in India was awful and I wrote the company off after dealing with them for 20 minutes. Their onshore team actually cared about the huge cockroach infestation in our unit but the Indian guy I first talked to did not give a damn. And that’s who you’re most likely to get at 4 in the afternoon on your first day.

Re: Cloudflare silently deleted my DNS records

#397

Post by KptMarchewa »

nickjj wrote: post #313
TylerE wrote: post #277

Earlier quoted context omitted.

Because that isn't a useful allocation of resources. Support that powerful are going to basically be devs. With dev salary expectations.

I think it's useful and it's very much worth it to give support a salary where they are enthusiastic to be employed. If someone uses your product or service and has an issue, the first contact they have with your company is through support. A crappy support experience could easily be the difference between having a life time customer valued at thousands of dollars, or your customer feeling frustrated and going to ano…

In my experience companies use not only "tickets closed per hour", but combine those with "average score" of 1-5 stars.

Re: Cloudflare silently deleted my DNS records

#398

Post by pingyong »

leonardteo wrote: post #377
mariomariomario wrote: post #372

Earlier quoted context omitted.

If you read his blog you would know that he is very much so a customer. To quote his blog verbatim "Because Cloudflare deleted my domain registration I can't change the status from clientTransferProhibited through their dashboard so I don't think I can even leave." He registered his domain through Cloudflare Registrar, a paid service. I'd be concerned if my domain registrar told me to head to the forums for support f…

Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue. (Yes he apologized) He paid $10 for a .org domain, which for Cloudflare is at cost. Goodness... It’s not like Cloudflare is refusing him support, just that he’s not on a tier where someone will respond in real time. I…

>Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue.

Well the blog post isn't really primarily about his specific issue, it's about the systems being severely lacking. A ticket won't resolve that issue.

Re: Cloudflare silently deleted my DNS records

#400

Post by kaybe »

nexuist wrote: post #227
awill wrote: post #152

Earlier quoted context omitted.

This is a really great idea, but I don't think it's possible for this to not get overused for every little issue. Once it's overused, it becomes useless.

Isn't this the point of the monetary hold? You can just raise it until the amount of entries become manageable. I'm sure higher level orgs would easily put down $10k to talk to a developer at Microsoft. For indie devs, numbers like $100 or $1000 could be manageable, as long as they can trigger the refund and close the case whenever they want. Arguably this does block out poorer people from receiving "special" custome…

The first person to do that might at least be able to get their attention..
Post reply on HN