Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Cloudflare silently deleted my DNS records

txti.es

Post reply on HN
Print view View original

371–380 of 433 posts

Re: Cloudflare silently deleted my DNS records

#371

Post by tristor »

martin1975 wrote: post #295
scrollaway wrote: post #209

Earlier quoted context omitted.

Not a fanboy, still downvoted your post because it's incredibly whiny and does not contribute anything. All you're doing is accuse of censorship without evidence, you say they screwed up "so many times" yet fail to show one example, and then you preemptively accuse people who would dare downvote you to be fanboys. Sorry, but that comment is noise. Mine is too, but hopefully it helps you see things more clearly rather…

He already knows what I'm talking about. And the evidence is out there, just search "Matthew Prince censorship". Abusing 1A rights because he feels like it, hiding under the corporate veil. It's about as un-American as it gets.

Please explain to me how it's un-American for a company to choose who they want as their customers? The typical Conservative position would be that businesses have a right to choose who they wish to serve, and denying service should not be an illegal act as their prospective customers can go elsewhere to find another business to serve them, which is exactly what those disgusting hatemongers did.

You are of course referring to this: https://blog.cloudflare.com/why-we-terminated-daily-stormer/

Why try to hide behind your words? Just straight out say you are angry at CloudFlare for ceasing to host violent neo-Nazi propaganda.

Re: Cloudflare silently deleted my DNS records

#372

Post by mariomariomario »

leonardteo wrote: post #344
andrewstuart wrote: post #125

Earlier quoted context omitted.

I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…

I like the idea of the Ombudsman, but in this case I'm not sure that it's really applicable. I disagree that the "normal tech support processes have failed". I wanted to point out something that may have been missed by many - which is that the OP in this case is a free user. i.e. he is NOT a "customer". He is a user of free services that Cloudflare is providing. It even says so in his post that he's a free account ho…

If you read his blog you would know that he is very much so a customer. To quote his blog verbatim "Because Cloudflare deleted my domain registration I can't change the status from clientTransferProhibited through their dashboard so I don't think I can even leave."

He registered his domain through Cloudflare Registrar, a paid service. I'd be concerned if my domain registrar told me to head to the forums for support for tld level issues that only the registrar can solve.

Re: Cloudflare silently deleted my DNS records

#373

Post by Legogris »

icedchai wrote: post #111
Legogris wrote: post #36

Earlier quoted context omitted.

I looked into self-hosting DNS and it doesn't seem like that big of a deal as long as you can ensure uptime to be honest. If you set up the two first on different hosts and possibly have #3/4 being cloud providers I think you're pretty good. Does anyone here have experience with running their own DNS servers for their domains?

I've been self hosting DNS for 20+ years. It's easy as pie. I have a couple name servers on my home network (business cable) and another on a VPS.

Cool, do you have any software to recommend for a casual power user who would like something a bit more lean than BIND from a configuration perspective? pdns seems nice, and there's an official terraform provider for it as well.

Re: Cloudflare silently deleted my DNS records

#374

Post by errrmaybenot »

Reminds me of Rackspace - clown IT overrpcied. They provisioned email incorrectly and swore that once we changed nameservers to them it would work. We pointed out it wouldn't using a few basic tools and asked for an escalation, they refused and we were stuck with level 1 tech support. After a few days I found someone on Twitter who esclated, they admitted they fucked it up, but the damage was done, I was frustrated and called it day - I proceeded to cancel, they then had to cheek to say "let's all be professional here"... I can deal with occasional shit support but I can't deal with escalation refusal, or endless cycles of support tennis or being redirected to irrelvant knowledgebae articles.

Re: Cloudflare silently deleted my DNS records

#375

Post by cnst »

Dylan16807 wrote: post #363
cnst wrote: post #286

Earlier quoted context omitted.

You don't even need multiple servers (especially if both your website and mail run on the same server), it's a misconception debunked by the author of djbdns: http://cr.yp.to/djbdns/third-party.html

That talks about whether you have servers on multiple networks . If it debunks the idea that you should have at least two servers I can't find where.

Well, maybe because DJB takes it for granted that you don't actually need two servers in the first place, so, there's not much to debunk?

    % dig ns yp.to +short
    uz5jmyqz3gz2bhnuzg0rr0cml9u8pntyhn2jhtqn04yt3sm5h235c1.yp.to.
    %
If your provider requires more than one server, just make something up, within reason, of course:

  % dig @tonic.to yp.to ns 
  …
  ;; AUTHORITY SECTION:
  yp.to.   86400 IN NS uz5jmyqz3gz2bhnuzg0rr0cml9u8pntyhn2jhtqn04yt3sm5h235c1.ns.yp.to.
  yp.to.   86400 IN NS uz5jmyqz3gz2bhnuzg0rr0cml9u8pntyhn2jhtqn04yt3sm5h235c1.yp.to.

  ;; ADDITIONAL SECTION:
  uz5jmyqz3gz2bhnuzg0rr0cml9u8pntyhn2jhtqn04yt3sm5h235c1.yp.to. 86400 IN A 131.193.32.108
  uz5jmyqz3gz2bhnuzg0rr0cml9u8pntyhn2jhtqn04yt3sm5h235c1.ns.yp.to. 86400 IN A 131.193.32.109

Re: Cloudflare silently deleted my DNS records

#376

Post by Dylan16807 »

cnst wrote: post #375
Dylan16807 wrote: post #363

Earlier quoted context omitted.

That talks about whether you have servers on multiple networks . If it debunks the idea that you should have at least two servers I can't find where.

Well, maybe because DJB takes it for granted that you don't actually need two servers in the first place, so, there's not much to debunk? % dig ns yp.to +short uz5jmyqz3gz2bhnuzg0rr0cml9u8pntyhn2jhtqn04yt3sm5h235c1.yp.to. % If your provider requires more than one server, just make something up, within reason, of course: % dig @tonic.to yp.to ns … ;; AUTHORITY SECTION: yp.to. 86400 IN NS uz5jmyqz3gz2bhnuzg0rr0cml9u8pn…

The question is whether you're violating the standard or doing something unreasonable. Clearly DNS can't prevent you from using one server, just like it can't prevent you from using one network you own.

Re: Cloudflare silently deleted my DNS records

#377

Post by leonardteo »

mariomariomario wrote: post #372
leonardteo wrote: post #344

Earlier quoted context omitted.

I like the idea of the Ombudsman, but in this case I'm not sure that it's really applicable. I disagree that the "normal tech support processes have failed". I wanted to point out something that may have been missed by many - which is that the OP in this case is a free user. i.e. he is NOT a "customer". He is a user of free services that Cloudflare is providing. It even says so in his post that he's a free account ho…

If you read his blog you would know that he is very much so a customer. To quote his blog verbatim "Because Cloudflare deleted my domain registration I can't change the status from clientTransferProhibited through their dashboard so I don't think I can even leave." He registered his domain through Cloudflare Registrar, a paid service. I'd be concerned if my domain registrar told me to head to the forums for support f…

Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue. (Yes he apologized) He paid $10 for a .org domain, which for Cloudflare is at cost. Goodness... It’s not like Cloudflare is refusing him support, just that he’s not on a tier where someone will respond in real time. In any case, it’s resolved for him now and he got the attention of the CTO (maybe I should try some public outrage sometime instead of paying for ent support heh!)

Also I think there’s an issue with what the expectations for support is for. The Cloudflare service itself - the DNS, DDOS protection, ssl, CDN, etc are all premium services with a free tier for kicking the tires. As far as I understood in the post, the OP was on that free tier but had registered the domain on Cloudflare (which was probably the added complication).

Sidebar - AWS offers no support even if you’re a paying customer - support is an additional product you have to add on and it is a percentage of your overall usage bill, even if you don’t contact support...

Re: Cloudflare silently deleted my DNS records

#378

Post by AndrewWarner »

jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

He gave me an incredibly detailed and fast response to an issue I was fact-checking.

Re: Cloudflare silently deleted my DNS records

#379

Post by Legogris »

cnst wrote: post #286
Legogris wrote: post #36

Earlier quoted context omitted.

I looked into self-hosting DNS and it doesn't seem like that big of a deal as long as you can ensure uptime to be honest. If you set up the two first on different hosts and possibly have #3/4 being cloud providers I think you're pretty good. Does anyone here have experience with running their own DNS servers for their domains?

You don't even need multiple servers (especially if both your website and mail run on the same server), it's a misconception debunked by the author of djbdns: http://cr.yp.to/djbdns/third-party.html

These are some valid arguments against third-party providers. Assuming nobody's perfect, I still see benefit in having redundancy for cases of downtime. Could just be a duplicated setup on a separate physical network (if all your DNS records point to the same network your DNS is on, I guess it's pointless with network separation, but I don't think that is very common).

Re: Cloudflare silently deleted my DNS records

#380

Post by johnmarcus »

Cloudflare Entrprise sales pissed me off so much the last time I dealt with them that I literally registered "cancelcloudflare.com/net/org". We didn't want to renew there $25k enterprise support for a website that got 50 hits a month. It was embarrassing (for Cloudflare) how incompetent their Enterise Sales rep was. I would rather pay to host my own cache layer then ever have to deal with them again, free or otherwise.
Post reply on HN