Suspending can be a mistake, that's fine. Deleting DNS records and no notification is absurd.
Cloudflare silently deleted my DNS records
381–390 of 433 posts
Re: Cloudflare silently deleted my DNS records
#382Occasions are rare where I get to say "hey, I built a thing that might help here!" - so forgive me as I take this opportunity with both hands. Whether this was a bug or a rare protective mechanisme, there will be times when your DNS provider makes a mistake and removes records. You mentioned in your post your DNS isn't hard to reproduce, but how certain are you that _all_ records are restored? How long do you have to…
Do you use the cloudflare api to get them all? Otherwise you'll miss some
Re: Cloudflare silently deleted my DNS records
#383FWIW I recently evaluated a few DNS companies after Namecheap ballsed up our MX records in a similar way. I actively looked for someone we could pay money to, so we are their customer (as opposed to being a free tier user, effectively a cost) The winner was DNSimple[1], who do exactly 1 thing, and they do it extremely well. And they are small enough to not take themselves too seriously[2], which I really appreciate.…
Last i checked rackspace has good free dns
Re: Cloudflare silently deleted my DNS records
#384FWIW I recently evaluated a few DNS companies after Namecheap ballsed up our MX records in a similar way. I actively looked for someone we could pay money to, so we are their customer (as opposed to being a free tier user, effectively a cost) The winner was DNSimple[1], who do exactly 1 thing, and they do it extremely well. And they are small enough to not take themselves too seriously[2], which I really appreciate.…
Thank you. Looks like I'll just have to pay more. Any recommendations for a registrar?
Porkbun is the cheapest I've seen
Re: Cloudflare silently deleted my DNS records
#385Re: Cloudflare silently deleted my DNS records
#386Earlier quoted context omitted.
This is probably obvious but you're getting this kind of support because they're getting terrible PR by virtue of your post being at the top of HN. Not because he's such a great guy that cares so much about the customers. Not saying he isn't a great guy, or that anyone at cloudflare actually wanted this to be your experience.
If he’d emailed me directly I would have done the same thing I did. I emailed the head of engineering and support and asked for an explanation. I then jumped into the relevant chat room. I do this sort of thing all the time. Sure, it’s unfortunate this is #1 on HN, but shrug. Fixing the problem and figured out what happened is important.
Hi John, your website's contact link is pointing to your twitter account and you don't have messages opened.
What is the best email to reach out to you?
Thank you.
Re: Cloudflare silently deleted my DNS records
#387Earlier quoted context omitted.
Please explain something to me. For me and my of my customers, having your "entire cloud deleted" is like... the #1 nightmare scenario. So why does this capability/function even exist for active accounts at CloudFlare? It sounds like the OP fell victim to what is essentially a regular process. Or to put it another way: No amount of explanation or assurance is ever going to make me feel comfortable with my doctor havi…
Why can you delete DNS records? Well it's pretty common to want to do so (usually followed by adding some new ones). Your doctor has a syringe as a medical instrument. They can kill if not used correctly.
This is not the user manually deleting records.
This is the doctor seeing a patient that hasn't moved in a few hours and executing them:
https://community.cloudflare.com/t/does-cloudflare-automatic...
Oh wait, he was just sleeping? Ah, well... "oops".
There is exactly one reason you'd delete customer data without their active involvement: They're overdue on their bill and have ignored all warnings and communications. That's it. There are no other reasons.
Feel free to disable things if they're a security risk, but Do. Not. Delete. Customer. Data.
Ever.
Re: Cloudflare silently deleted my DNS records
#388This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.
Having the CTO offer up support in this way is heartening. Especially because infrastructure suppliers are getting more and more centralized, which leads to possible SPOFs even with individual company distributed environments.
Re: Cloudflare silently deleted my DNS records
#389Earlier quoted context omitted.
Then I'd like to know the CEO's opinion then.
It's hard to understand criticism when it is not put into words. From my perspective, a developer from the company the article is about arrives in the comment section. I ask an honest question about the communication process internal to the company. I am told this developer is the CTO and is supervised by the CEO. Then I state the fact that I would appreciate if we also knew what the CEO thinks about this situation.…
It comes across as entitled, and also just strange and unnecessary. Like, why would you need or expect to hear directly from the CEO of Cloudflare when we're already hearing from the CTO? I'm not sure why your reply here got downvoted as well though, as I found it helpful that you explained you were simply interested in the CEO's position rather than actually expecting a response from him. So, just trying to illustrate how the initial comment came across to me, and perhaps others.
Re: Cloudflare silently deleted my DNS records
#390[deleted]