Live data from Hacker News

Cloudflare silently deleted my DNS records

txti.es

61–70 of 433 posts

Re: Cloudflare silently deleted my DNS records

#61
post #53

Cloudflare lost my support when they started de-platforming people for holding opinions they didn't agree with. Censorship outside of strictly legal bounds should not be tolerated from a company as powerful as Cloudflare.

Is it censorship if they refuse their money for a service? Pretty sure that's just business. Are they stopping you having a website?

Re: Cloudflare silently deleted my DNS records

#62

Earlier quoted context omitted.

While there are a lot of reasons not to trust cloudflare, the fact that they stopped hosting nazis and pedophiles doesn't seem like a good one to open with imo

I think it is a problem when you talk about fear of ideas. You can label anyone as a Nazi today, and when you ban people, you kinda give them power. It shows you're afraid of their ideas, and the persecution can embolden them or give them a sense of legitimacy. It can being the Streisand Effect to their cause, taking a no-name site no one knew or cared about and blowing it up into something everyone is deeply aware o…

>and when you ban people, you kinda give them power.

The key word being "kinda". You give the perception of power, but there are plenty of things in society we deal with by a form of "banning" (such as incarceration) in which we judge the ban to be good regardless of the power it gives people, or the ideas they represent or practice. Locking up child abusers, for instance, may give the spectre of child abuse power, and highly-publicized instances may fuel the moral panic around "strangers out to get your children", but that doesn't mean they should not be locked up.

In civil society, we are justifiably afraid of many ideas - I don't know anyone who wouldn't be afraid of a Nazi-style dictatorship, or its prospect. Fear can be a legitimate way of preventing bad things from happening. I fear dying in a house fire, thus I take certain precautions when cooking. In the same way, a demonstration of power over a person or idea may outweigh the power supposedly given to that idea by banning it.

The key is a balance; it may well be that you get an instance of the Streisand Effect, but it has to be shown that the consequences of that outweigh the very material consequences of such ideas coming to fruition in real life. For example, many people don't know who Barbara Streisand even is, and if they do, they likely don't know about the pictures of her house. The very canonical example of the Streisand Effect shows a short-lived controversy about the actual matter and ensuing attention for a few months after the incident. Then people forgot, or simply stopped caring. "The Streisand Effect" is more of a Streisand Effect than the actual incident that created it.

Re: Cloudflare silently deleted my DNS records

#63

Earlier quoted context omitted.

I looked into self-hosting DNS and it doesn't seem like that big of a deal as long as you can ensure uptime to be honest. If you set up the two first on different hosts and possibly have #3/4 being cloud providers I think you're pretty good. Does anyone here have experience with running their own DNS servers for their domains?

That would solve the problem of losing DNS records. What do you do when you lose access to the domain name in the first place?

Indeed. I am curious to see what comes out of attempts at decentralizing this such as Handshake[0] and ENS[1]. I think I saw something similar with prominent backers come up here on HN the other week but can't recall it now. Namecoin[2] was very early on this.

[0]: https://www.namebase.io/

[1]: https://ens.domains/

[2]: https://bit.namecoin.org/

Re: Cloudflare silently deleted my DNS records

#64
post #53

Cloudflare lost my support when they started de-platforming people for holding opinions they didn't agree with. Censorship outside of strictly legal bounds should not be tolerated from a company as powerful as Cloudflare.

At least in some cases, those people were claiming that because they hadn't been removed, Cloudflare supported them. I don't see what other option Cloudflare had at that point.

Re: Cloudflare silently deleted my DNS records

#66

My takeaway: 1. Setup up monitoring on your critical domains. UptimeRobot and Hetrixtools are good starters with generous free tier. You should know when your website/email/dns isn't working. 2. Don't tie your domain registration with your DNS provider. You lose everything if something goes wrong with your account. 3. Be able to jump ship easily, have backups of your zone, already know where you will transfer to.

> Setup up monitoring on your critical domains. UptimeRobot and Hetrixtools are good starters with generous free tier. You should know when your website/email/dns isn't working. Lesson learned :) > Don't tie your domain registration with your DNS provider. You lose everything if something goes wrong with your account. I don't see how that helps. How do I recover from my registrar deleting/disabling my account even if…

>I don't see how that helps. How do I recover from my registrar deleting/disabling my account even if DNS is somewhere else? I think there's still only one failure point and the lesson is that I need to pay that failure point more money.

Your outage was a DNS outage, not a registrar outage. If you still had control of the domain you could update your name servers to another provider, import your backed up records and get the site back online without talking to CloudFlare.

Re: Cloudflare silently deleted my DNS records

#67
post #38

> Does anyone know what might have caused Cloudflare to delete my domain? Any ideas for how I could transfer my domain away from Cloudflare sooner? I don't get the point of 'shoot first ask questions later' type approach. Obviously it would pay to get some kind of affirmative reply from Cloudflare prior to a post which everyone here with incomplete information speculates and wastes time on (like I am doing). Also Clo…

OP here.

> Also Cloudflare did not 'delete my (the) domain. It deleted the dns records. There is a difference and no I am not being pedantic either.

Thanks. You're absolutely right. I meant delete their record of the domain as it shows up in the UI of their dashboard.

> How would 'the internet' know why this was done there could be any number of good or bad reasons.

For many reasons luckily HN isn't 'the internet'. I've already gotten some good suggestions.

> Lastly the domain is not expired and as such the registrar is required (per ICANN) to supply an auth code so someone can transfer out. Or to allow the customer to change the primary and secondary dns to another dns provider. There is zero (legitimately) that allows cloudflare as either a dns provider or a registrar to lock the domain up pretty much (other than for a legal court order) just for some reason they might decide to do that.

I know. Again, I guess I was insufficiently specific. Cloudflare has warned me to expect long wait times before I can talk to a customer support rep. My question was if there's a way to transfer out without needing to wait on a slow support loop.

Re: Cloudflare silently deleted my DNS records

#68

Earlier quoted context omitted.

OP here. I'm considering moving to Amazon Registrar. Why are you leaving?

I was only moving to Cloudflare because they do registrar services at-cost, which would be cheaper than Amazon Registrar.

How many of your sixty domains are business-critical?

Cloudflare's Domains service is new, and some of it's management tools are lacking, but I also moved most of my domains to it over the last year for cost savings. I'm thrilled with it, but I'm still keeping a few of my most critical domains with GoDaddy. (Hate them all you want, but GoDaddy hasn't screwed up my domains in well over a decade.)

You may be able to save a lot of money without risking your primary domain that you route email through.

Re: Cloudflare silently deleted my DNS records

#70
post #44

Earlier quoted context omitted.

> moving all ~60 of my domains from Amazon Registrar + Google Cloud DNS to Cloudflare You're very brave considering that Cloudflare doesn't even have U2F yet Google and Amazon do.

Great point! And let's just say that the migration project is now on-hold :)

Are you using physical U2F keys for your Google or Amazon accounts?

Cloudflare does support standard TOTP-based 2FA like most people use for Amazon and Google. So whether or not the lack of U2F support should matter depends on whether you actually use it elsewhere anyways.

Post reply on HN