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Amazon let a fraudster keep my Sony A74 IV and refunded him

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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#51

Post by cortesoft »

jseliger wrote: post #3

I can't imagine buying or selling most high-value items on Amazon: the buying side has already been covered in various places ( https://seliger.com/2017/01/09/tools-continued-careful-buy-a... ). I've sold cameras and lenses on Craigslist, which can have its own challenges, but never one as expensive as an A7R IV.

I spend tens of thousands of dollars on Amazon every year, buying everything from electronics to groceries to paper towels, and have never had any issues that were not resolved to my satisfaction.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#52

Post by cortesoft »

Ididntdothis wrote: post #27
koolba wrote: post #8

Earlier quoted context omitted.

At least on Craigslist you can restrict the sales to meatspace. Asking to meet on the steps of a police station does a great job of filtering out scammers.

And you can ask for cash. They can’t ask for a refund of that.

Sucks as a buyer though, if the item turns out to have issues (or it was stolen).

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#53

Post by freepor »

lucasmullens wrote: post #23
CamelCaseName wrote: post #2

Wrong takeaway. If you're going to sell on Amazon, use FBA. A-z claims cannot be filed on FBA orders. If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort. Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

There’s an entire team at Amazon to deal with jeff@amazon mails. It’s not emailing the CEO, it’s another customer support channel that may or may not solve your problem.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#54

Post by Wowfunhappy »

qwertox wrote: post #42
Wowfunhappy wrote: post #9

Earlier quoted context omitted.

But when you use Amazon you agree to binding arbitration...

But wouldn't this become an issue between the seller and the buyer, if Amazon is "just adhering" to what is stipulated in the contract? To me this sounds like Amazon is saying "this is too complicated for us, and we don't see how to deal with it, because we don't know who's telling the truth". Like "If you've got a problem and a case, go to the police; not against us, but against the buyer".

Hmm, my first thought is: contacting a buyer outside of Amazon is against Amazon's TOS.

But if the author isn't interested in using Amazon after this incident, Amazon's TOS don't matter much.

I'd be interested to hear from someone with a bit more legal knowledge how this might go. It's a good thought for sure.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#55

Post by paxys »

Wowfunhappy wrote: post #9
jfim wrote: post #4

Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.

But when you use Amazon you agree to binding arbitration...

You are not suing Amazon but rather the person who defrauded you. You have no agreement with him/her.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#56

Post by canada_dry »

This is such a basic issue that I don't understand why USPS or some other shipper w/ bricks-n-mortar haven't stepped up to offer some sort of package shipping certification.

If I was the seller it could work as simply as me bringing the item to a shipper who would take their own photos and weigh the items being packaged up as well as some check that the item is as being described to the recipient. In turn the shipper would get an extra fee.

For high value items (i.e. like OP's camera) it would certainly be in everyone's best interest and platforms like ebay, Facebook, Amazon could insist that all parties use this type of service or relinquish their ability to dispute.

Too over simplified??

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#57

Post by MeltySmelty »

unreal37 wrote: post #30
crmrc114 wrote: post #22

Earlier quoted context omitted.

Once yes, I was sent a "new" hard drive. SMART showed 4000 something power on hours. They let me keep it and refunded me. Also damn on the downvotes. Guess as someone buying online I should just enjoy getting used shit sent to me at a new price?

No, but you should be a decent human being. The guy got scammed thousands of dollars and you're "that guy" saying it's probably his fault with no evidence. Just say, "sorry this happened to you, that sucks" or say nothing.

unrealDUMBO37

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#58

Post by abbot2 »

unreal37 wrote: post #25
abbot2 wrote: post #17

I totally get the frustration and such, and not trying to protect Amazon, but: author's web site intercepting browser history to trigger "checkout this content before you leave" when back navigation is clicked is outright evil. Just don't do that, be kind to visitors. Edit: 1. Dictionary: evil, adj.: morally bad, cruel, or very unpleasant 2. To get the prompt you need to stay around on the page for a while, scroll ar…

Let's have some perspective on what "outright evil" really is. You didn't get hurt by this.

evil, adj.: morally bad, cruel, or very unpleasant

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#59

Post by sevenf0ur »

> If you’re going to sell on Amazon or elsewhere, take an actual video of you packing the camera. You need all the defense you can get against items mysteriously disappearing.

Isn't this evidence just as bad as the buyer's account that he didn't receive any accessories? One could just unpack the box right after filming.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#60

Post by abbot2 »

Sohcahtoa82 wrote: post #49
abbot2 wrote: post #17

I totally get the frustration and such, and not trying to protect Amazon, but: author's web site intercepting browser history to trigger "checkout this content before you leave" when back navigation is clicked is outright evil. Just don't do that, be kind to visitors. Edit: 1. Dictionary: evil, adj.: morally bad, cruel, or very unpleasant 2. To get the prompt you need to stay around on the page for a while, scroll ar…

I did not get that prompt. I even tried disabling my ad blocker and did not get that prompt. EDIT: Also, I think "outright evil" is a bit strong. A dark pattern for sure, but not quite evil.

Try staying on the page for a while and scroll around. Pretend to read it. Triggers for me on mobile chrome browser.
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