151–160 of 170 posts
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In many countries it is not.
Where, and how do they handle someone who can't do the job properly?
if you can’t improve anything, then as last resort help them find somewhere else
i know that’s easier said than done, but i’ve done it, it’s possible for sure
(for someone who is openly destructive or hostile, well that’s of course different)
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>To be honest (guessing from the 'UK' part of your username) I figured that the UK would have better call center protections than the US.... from your post it sounds like it may be just as bad as the US. Interesting. How will this revelation impact your future comparative thinking?
The US often offers more protection compared to most countries. Many countries copy the US so it's important they act as a leader.
At work, my staff (20ish developers) usually clock in/out sharp bcoz of attendance, but they take 2+ hours lunch break and ~1hr for prayer breaks (2x within work hour), which I don't mind. But what frustrates me is their work is slow and low quality (not everyone), and I do thought about "short term" tracking like this. Thoughts? (I just joined, so I "inherited" this)
Set expectations on the work, not over what periods in the day it's done.
Big announcement came one day that youtube and other "non work releated" websites were blocked to "encourage" people to work "harder". After two days, blocking is gone without futher announcement since some C-level started to complain to IT, that they use it.
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This actually happens a lot in call centres. This is why I am very polite to those on the phones because I know they are likely to be working in a horrid office.
I am polite to all people because it is the right thing to do, I don't even worry about whether they have a horrid office or no.
This reminds me of one of the big telco company I was working for: Big announcement came one day that youtube and other "non work releated" websites were blocked to "encourage" people to work "harder". After two days, blocking is gone without futher announcement since some C-level started to complain to IT, that they use it.
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>Those cameras in retail stores are, first and foremost, used to track employee theft In my history, before finding my terminal career, I worked retail management. I worked for a chain that is no longer open, so I'm fairly certain I can say whatever I want about it now. I was fast-tracked for upper-level corporate management (I think it was the combination of not-giving-a-fuck based on depression and low-grade sociop…
So you're saying retail is offensive the moral sensibilities of a sociopath?
What I'm saying is that I was deeply depressed and therefore didn't give a shit about myself or the other people around me. And that is the personality trait that seemed to put me ahead of my co-managers.
Earlier quoted context omitted.
>Those cameras in retail stores are, first and foremost, used to track employee theft In my history, before finding my terminal career, I worked retail management. I worked for a chain that is no longer open, so I'm fairly certain I can say whatever I want about it now. I was fast-tracked for upper-level corporate management (I think it was the combination of not-giving-a-fuck based on depression and low-grade sociop…
What was the cost difference? Did the shrink reduction exceed the $3/hr raise in value but not by enough? Or was the raise not offset at all by the reduction?
Earlier quoted context omitted.
In many countries it is not.
Where, and how do they handle someone who can't do the job properly?
This reminds me of one of the big telco company I was working for: Big announcement came one day that youtube and other "non work releated" websites were blocked to "encourage" people to work "harder". After two days, blocking is gone without futher announcement since some C-level started to complain to IT, that they use it.