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Barclays scraps 'Big Brother' staff tracking system within one week

bbc.co.uk

11–20 of 170 posts

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#11

It really does boggle the imagination to think that somewhere, out there, somebody actually thought this system was a good idea in the first place.

They stole the idea from American call centers. This sounds similar to the monitoring in place 20 years ago at a telephone company call center I worked at.

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#13

> In a statement, the bank said: "We always intended to listen to colleague feedback as part of this limited pilot which was intended to tackle issues such as individual over-working as well as raise general productivity." Riiiight.

If they intended to listen, or indeed cared an iota about their employees, they wouldn't have rolled this out in the first place. This level of intrusive monitoring would very clearly be hated by those it monitored, and make then feel very uncomfortable.

Seriously, in this day and age, how on earth did this get enough support at the management level to pilot it?

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#14
post #3

> unprecedented transparency I think where they can go a step further here is to install Spy cams in all of the bathroom toilets so we know how much bathroom time is actually spent going to the bathroom, and how much is spent on cell phones. It may sound invasive but I'll bet the efficiency will go up and that's all that matters at the end of the day, right? Since efficiency can be broken down into money earned/lost,…

The fiber thing might have the opposite effect: going poop even more. Best to remind employees to eat at regular times so they poop at regular times. Then one can plan their breaks around pooping. After all, that's what rest breaks are for, after all.

See my update - I've decided that removing all the bathrooms would be more efficient due to how much time and money it would save. They'd be converted to closets that contain only speed and bananas.

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#16

> "Managers would never get away with breathing down employee's necks, personally monitoring their screens or logging toilet and water breaks," They wouldn't? Isn't that reality for a lot of workers?

Article author has clearly never worked in a call center.

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#17

Systems like that are actually great for the employees, because every minute is accounted for and when you stay an hour longer at work you can expect to be paid for it at overtime rate.

I think you forgot the /s at the end.

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#18

> "Managers would never get away with breathing down employee's necks, personally monitoring their screens or logging toilet and water breaks," They wouldn't? Isn't that reality for a lot of workers?

This actually happens a lot in call centres. This is why I am very polite to those on the phones because I know they are likely to be working in a horrid office.

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#19

So, they basically treated people like low-level employees at a call center in the US? This sort of thing isn't actually new. Those cameras in retail stores are, first and foremost, used to track employee theft - including theft of company time spent talking to other employees. Are you a call center employee that has to go poop often that day or are 3 minutes late from break? Expect a call from HR for the bathroom br…

>Those cameras in retail stores are, first and foremost, used to track employee theft

In my history, before finding my terminal career, I worked retail management. I worked for a chain that is no longer open, so I'm fairly certain I can say whatever I want about it now.

I was fast-tracked for upper-level corporate management (I think it was the combination of not-giving-a-fuck based on depression and low-grade sociopathy that did that). During this process we were asked to optimize a store in our region. This optimization process included outlining for store staff the process to remove "internal shrink" read: employees stealing.

One of my stores had the highest "internal shrink" and "employee arrests" in the entire chain. My solution was to make a differential pay scale for that store. I increased all wages across the board by $3/hr up to the store manager level.

"Shrink" stopped in the first month. Not just "internal shrink" but external as well. The employees were actually NOT stealing and ACTIVELY stopping people from stealing.

I was told it wasn't as cost effective as installing cameras in common theft areas and outsourcing security to a third party, and it was scrapped after a year.

That was when I decided to leave retail and the corporate world in general.

Re: Barclays scraps 'Big Brother' staff tracking system within one week

#20

> "Managers would never get away with breathing down employee's necks, personally monitoring their screens or logging toilet and water breaks," They wouldn't? Isn't that reality for a lot of workers?

Yes. In my experience you change your state to an unavailable state with a particular reason (lunch, end of day, restroom, etc.). This way, when the people monitoring the efficiency of the call center know why person XYZ hasn't taken a call in 10 minutes, they know why.
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