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Apple store workers should be paid for time waiting to be searched, court rules

latimes.com

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#251

Post by Klinky »

birdyrooster wrote: post #132
FriendlyNormie wrote: post #53

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

Tim already has you covered, it's called shipping with required signature. They can deliver to your home or work.

So you're saying "he's ordering it wrong"?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#252

Post by hobs »

derefr wrote: post #200
hobs wrote: post #32

Earlier quoted context omitted.

It depends greatly on your apple retail store location, many of them are fairly tight run little ships, but some (say my local fashion island location) seemingly are huge groups of people milling about - I waited 30+ minutes so that an equivalent of a retail store clerk would let me buy a computer I had no questions about.

I would note that it's likely faster to buy the computer from the website/app while standing in the store, and then ask them to bring it out. They're "more free" to do the pure bringing-stuff-out, because they know they might have to budget 30 mins or more for a complex purchase with lots of hand-holding and transferring and stuff, while a bring-out is always going to be short. And, if you don't have your phone on yo…

I didnt ask them to bring it out - I walked in, they asked me what my purpose was, and I said "I want to buy the most recent macbook pro with an upgraded ssd, your middle tier option" and then they scheduled me to take a seat.

I guess I should have gone around the store and figured that out?

How would I have known that clicking a button on a computer in the store will get me a person faster than an actual person telling me they will get me a person and not just that same person eventually coming out knowing I clicked the button?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#253

Post by labster »

soperj wrote: post #244
soperj wrote: post #97

Earlier quoted context omitted.

>ripped $20 bill This is a hilarious problem to anyone who has been using polymer bills for nearly a decade.

lol. You guys are really sensitive about your shitty money.

American money doesn’t degrade into microplastics which pollute our oceans, but is made of artisanal paper made by only a few fine craftsmen.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#254

Post by freepor »

WalterBright wrote: post #240
dragonwriter wrote: post #204

Earlier quoted context omitted.

> If you're doing this, you're probably doing it because you have a specific play that allows you to do it over and over without increasing the compound probability of getting caught— No, most people who do it are just irrational. If you were doing it rationally , sure, that would pretty nearly require what you say to be true, but assuming that everyone acts rationally is...inaccurate.

Most crimes have a pretty poor return on investment. That's why criminals tend to be poor. For example, the people around criminals tend to know they are criminals (and criminals often brag about begin criminals). People don't trust criminals and don't want to do business with them - leaving the criminal with fewer legitimate options for making money.

Criminals tend to be poor because the types of things defined as crimes have poor risk reward profiles and only make sense if you’re poor. Fraudulently advertising OxyContin and causing a drug epidemic that kills half a million people doesn’t make you a criminal, it makes you a philanthropist — you have to pistol-whip a clerk at a liquor store to become a criminal.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#255

Post by lozaning »

hobs wrote: post #32
danso wrote: post #26

Earlier quoted context omitted.

Really? (this is more of a genuine huh than a rhetorical huh) I guess I have relatively low expectations as a customer, but my most recent experience was picking up a laptop fixed up by AppleCare and I had to wait about 5 minutes for people ahead of me, but an employee found a place for me to sit and wait, and directed the relevant laptop-service employee to me when he was available. It seemed like a reasonable in-st…

It depends greatly on your apple retail store location, many of them are fairly tight run little ships, but some (say my local fashion island location) seemingly are huge groups of people milling about - I waited 30+ minutes so that an equivalent of a retail store clerk would let me buy a computer I had no questions about.

The secret to all of Fashion Island is only ever going during regular business hours on weekdays. Otherwise the whole place is a nut house.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#256

Post by salawat »

captain_qwark wrote: post #118
na85 wrote: post #114

Earlier quoted context omitted.

Ugh, what an icky position to take. You're essentially arguing that workers should submit to whatever corporate dystopia the owner class can cook up, or else they'll simply find their jobs outsourced to countries where people don't have the luxury of organizing for collective action to improve labour conditions because they're too busy scraping to put food on the table.

Explain to me how waiting 20 minutes after punching out is a dystopia.

Explain to me how paying an extra 20 minutes wage per employee having to wait, or doing the search on the clock is such a dystopia.

The employee isn't making the business do something exploitative after all. They punched out, you're on their time clock now. Frankly, you'd be lucky to not have people start organizing, raising awareness and amending their employment contract to incur a penalty charge for the company receiving the luxury of having an employee stand around until your "inventory assurance" associate can do their thing. timex4 sounds good given the opportunity cost, unsociable behavior, and overall unpleasantness demonstrated by actually pushings this far.

It's amazing the things people can be convinced when you demonstrate that they are being taken for a ride.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#257

Post by eigen »

cletus wrote: post #2

Good. If the company makes you do something, it’s work.

In Integrity Staffing Solutions, Inc. v. Busk [1], the US Supreme Court held that time spent by warehouse workers waiting to undergo and undergoing security screenings is not compensable under the Fair Labor Standards Act, as amended by the Portal-to-Portal Act.

[1] https://www.scotusblog.com/case-files/cases/integrity-staffi...

Re: Apple store workers should be paid for time waiting to be searched, court rules

#258

Post by dragonwriter »

RIMR wrote: post #243
WalterBright wrote: post #240

Earlier quoted context omitted.

Most crimes have a pretty poor return on investment. That's why criminals tend to be poor. For example, the people around criminals tend to know they are criminals (and criminals often brag about begin criminals). People don't trust criminals and don't want to do business with them - leaving the criminal with fewer legitimate options for making money.

You've got that backwards. Most criminals are poor because poverty drives people to crime.

Most people treated as criminals are poor because of the shape of wealth distribution, plus the fact that wealth is associated with the ability to have your behavior not treated as criminal when the same behavior from a poorer person would be treated as criminal.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#259

Post by stefco_ »

birdyrooster wrote: post #132
FriendlyNormie wrote: post #53

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

Tim already has you covered, it's called shipping with required signature. They can deliver to your home or work.

Amusingly enough I've had that method fail while ordering an iMac a few years ago.

I requested delivery-with-signature on a $4k iMac and it got delivered to another house three blocks away. They didn't ask for the signature (though they were supposed to); they just left a $4k computer on the curb. It was marked as delivered. I'm lucky to have an honest neighbor who brought it to my doorstep (no thanks to Apple and their logistics partners).

Re: Apple store workers should be paid for time waiting to be searched, court rules

#260

Post by tmpz22 »

Why can’t they just keep proper inventory and reduce their lost inventory liability with basic tracking and analytics? If high value goods go missing during a particular shift at a particular store THEN you increase security at that one store or ideally track which employee took the goods and make an example of them by taking them to civil court since the average Apple product is much more then petty theft...
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