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Apple store workers should be paid for time waiting to be searched, court rules

latimes.com

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#231

Post by yjftsjthsd-h »

speedgoose wrote: post #67
FriendlyNormie wrote: post #53

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

If you need a bodyguard when you buy a new computer, perhaps it's a sign that you are spending a bit too much money on it.

What's the alternative? For the right professions, compute is time is money (software builds, video encoding, 3D rendering, etc.), and not all of them distribute nicely (I've never even seen distcc actually used).

Re: Apple store workers should be paid for time waiting to be searched, court rules

#232

Post by dylan604 »

>The court’s decision is retroactive.

This seems like a pandora's box. If the employees are already off the clock to endure this delay for the searches, how will they be able to show how much time was lost in a way that would be worthy of a payment?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#233

Post by differentView »

dylan604 wrote: post #232

>The court’s decision is retroactive. This seems like a pandora's box. If the employees are already off the clock to endure this delay for the searches, how will they be able to show how much time was lost in a way that would be worthy of a payment?

They can ballpark it. Round up if necessary.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#234

Post by wyclif »

madengr wrote: post #194
catalogia wrote: post #95

Earlier quoted context omitted.

Do you oppose security guards in general, or only off-duty police officers working as security guards? I ask because as far as I can tell the practical alternative is to hire some guy who flunked out of the police academy and became a security guard instead, which seems... worse. Personally I navigate life without hiring any security guards. But I recognize that some people and/or circumstances might have legitimate…

I’d just open carry my .45 into the Apple store. Probably wouldn’t go over well with the typical Apple crowd, but guarantee you won’t be robbed.

I did that once with a Glock 20. I didn't care if went over well; no way I'm gonna receive a large corporate order and move it to the parking lot at night any other way. No way to tell who had access to the order info in their system, though I will say I'd trust Apple on privacy far more than I would most other hardware companies.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#235

Post by greycol »

tropdrop wrote: post #223
cletus wrote: post #2

Good. If the company makes you do something, it’s work.

I only wish this would carry to non-California locations and to the service industry in general - when I worked as a waiter in a Rocky Mountain West state, after ending a shift we were not allowed to leave the premises until rolling exactly 100 sets of silverware. If no silverware was available, we would also have to run them through the dishwasher 2-3 times. We additionally had to perform two other "closing" tasks (…

Depending on state servers are supposed to be paid non-tipped rate for not tipped parts of work including training and meetings. Of course good luck getting that without being at willed for "unrelated" reasons.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#236

Post by warent »

amylene wrote: post #170
warent wrote: post #124

Earlier quoted context omitted.

The fact that there seems to have been no compensation is evidence to me that this was an intentional scam by the employee and they're doing what they can not to call attention to it. In my experience Apple is extremely generous with compensating for errors like this. For example, when I sent my MBP 2016 in for a keyboard repair, they decided to take that opportunity to upgrade the SSD from 256GB to 1TB. This is just…

How does q corporations unwillingness to spend money connect with the idea that it’s a scam? I mean, it could be a scam.. but how does this specific piece of evidence connect? It sounds more like a piece of unrelated information that you are leveraging to support the story you told yourself.

The premise is that Apple is very generous with apology compensation / gifts, even outside of repairs. An agent doing so over a certain $ amount draws additional attention to the individual from the business. These coupled with the fact that they received no compensation or gift indicates a number of things, among which is that they chose not to gift anything to minimize attention brought to themselves. I'm just hypothesizing. Regardless, they clearly need to be retrained.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#237

Post by jrockway »

zelon88 wrote: post #56
Spooky23 wrote: post #39

Earlier quoted context omitted.

Apple really broke the stores with their reengineering process. The store in my area is too small, always packed and too noisy. The employees are really good and make the experience bearable, but they really converted an awesome, friendly retail experience and made it stressful and inefficient. The people who design the non-flagship stores don’t spend much time in them.

Apple treats the regular variables that retail stores must suffer as unbearable undefined behavior. They try to regulate and define too much. Their customers truly are, literally and figuratively, treated like sheep at every opportunity.

I would prefer to be treated like a sheep. "Stand in this line and wait your turn." Not very respectful to our individualism and creativity. But a great way to get your online order at a store! I have a barcode, you have a barcode scanner and my phone... a match made in heaven.

The problem is that they have some sort of "Think different!!" thing going on and it's not working out. I am surprised Steve Jobs drove a car with round wheels. That's not very different!

Re: Apple store workers should be paid for time waiting to be searched, court rules

#238

Post by topkai22 »

xattt wrote: post #202
dawnerd wrote: post #180

Earlier quoted context omitted.

Same experiences here. Ever since they went to the kind of free-for-all approach it's not been a good experience going to a store. I miss the days too when they actually had a checkout counter. Way easier than trying to flag someone down.

From the experiences described, there’s a sense that corporate threw a bunch of ideas at district managers (or whatever their hierarchy is) without follow-through of trying to identify pinch points and develop a process to correct them. It might be an issue of mindset within the company. The problems described seem regional (overcrowded stores, shady/burnt-out retail staff in some areas; positive experiences in other…

I don’t think so, unless they can’t get the experience quality issue under control and it starts damaging the brand. The stores serve an outreach component that 3rd party retailers can’t. As much as I hate them, the classes they host are always well attended and I’m pretty sure they have a small business coordinator that makes sales that won’t happen otherwise. They remain a major differentiation point versus Android to, enabling the forever tolerance of AAPLs insane margins.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#240

Post by WalterBright »

dragonwriter wrote: post #204
derefr wrote: post #187

Earlier quoted context omitted.

> Furthermore I don’t want to risk some rogue employee’s goons taking it to the next level by physically attacking me and robbing me on the way to my car. I don't think this is the right mindset—theft from your own employer is a white-collar crime. The type of people who would even be morally okay with stealing iMacs out of people's hands wouldn't be bothering to work for the store in the first place; they'd be bribi…

> If you're doing this, you're probably doing it because you have a specific play that allows you to do it over and over without increasing the compound probability of getting caught— No, most people who do it are just irrational. If you were doing it rationally , sure, that would pretty nearly require what you say to be true, but assuming that everyone acts rationally is...inaccurate.

Most crimes have a pretty poor return on investment. That's why criminals tend to be poor.

For example, the people around criminals tend to know they are criminals (and criminals often brag about begin criminals). People don't trust criminals and don't want to do business with them - leaving the criminal with fewer legitimate options for making money.

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