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Apple store workers should be paid for time waiting to be searched, court rules

latimes.com

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#201

Post by awinder »

chrissnell wrote: post #190
awinder wrote: post #123

Earlier quoted context omitted.

I know Marco Arment has talked about some kind of Apple representative who you can order through when you’re the kind of customer who is spending bank there. Maybe something to look into, I didn’t get the impression that it was the same thing as Apple business but this was years ago I heard, maybe things change. I feel like if you ask Apple may have some experience with dealing with security around the walking with a…

You'd be surprised how unsophisticated it actually is for the rich. I have a friend who has this taxi driver guy go buy everything she needs out on the town and deliver it to her. Yes, a yellow cab driver. Groceries, clothing, a new laptop, whatever. He brings it and she pays him well.

That’s pretty wild. I wonder how those relationships develop and how sticky they are. C’mon, someone go halfsies with me on a Trunk Club spin on postmates et al

Re: Apple store workers should be paid for time waiting to be searched, court rules

#202

Post by xattt »

dawnerd wrote: post #180
topkai22 wrote: post #35

Earlier quoted context omitted.

I was asked to wait 45 minutes to pick up a bought and paid for phone. I left and came back later and found a more reasonable sales person, but still ended up waiting about 10 minutes. Then there was the time I made a service appointment, showed up slightly before my appointment, and waited 35 minutes for a “genius” to look at my phone. I don’t know if it’s just my local store, but I avoid Apple stores as much as I c…

Same experiences here. Ever since they went to the kind of free-for-all approach it's not been a good experience going to a store. I miss the days too when they actually had a checkout counter. Way easier than trying to flag someone down.

From the experiences described, there’s a sense that corporate threw a bunch of ideas at district managers (or whatever their hierarchy is) without follow-through of trying to identify pinch points and develop a process to correct them.

It might be an issue of mindset within the company. The problems described seem regional (overcrowded stores, shady/burnt-out retail staff in some areas; positive experiences in others) that each need a separate approach but are lumped together in Apple’s one-size-fits-all approach to everything.

I predict that Apple will close their retail stores by the end of the decade, citing improved logistics). Apple products will continue to be sold at third-party retailers until the company folds or pivots in another 10 years.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#203

Post by s1artibartfast »

cletus wrote: post #2

Good. If the company makes you do something, it’s work.

It becomes a little more tricky when it is optional, as in this case. The only thing that gets searched is a bag if you choose to bring it to work.

The simple solution for ape is to ban bags at work so nobody gets searched.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#204

Post by dragonwriter »

derefr wrote: post #187
FriendlyNormie wrote: post #53

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

> Furthermore I don’t want to risk some rogue employee’s goons taking it to the next level by physically attacking me and robbing me on the way to my car. I don't think this is the right mindset—theft from your own employer is a white-collar crime. The type of people who would even be morally okay with stealing iMacs out of people's hands wouldn't be bothering to work for the store in the first place; they'd be bribi…

> If you're doing this, you're probably doing it because you have a specific play that allows you to do it over and over without increasing the compound probability of getting caught—

No, most people who do it are just irrational.

If you were doing it rationally, sure, that would pretty nearly require what you say to be true, but assuming that everyone acts rationally is...inaccurate.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#205

Post by markovbot »

s1artibartfast wrote: post #203
cletus wrote: post #2

Good. If the company makes you do something, it’s work.

It becomes a little more tricky when it is optional, as in this case. The only thing that gets searched is a bag if you choose to bring it to work. The simple solution for ape is to ban bags at work so nobody gets searched.

From the article:

>Apple said it could prohibit employees from bringing any bags or personal Apple devices into its stores altogether but gave them that benefit. The California Supreme Court said a ban on any personal items would be “draconian.”

Re: Apple store workers should be paid for time waiting to be searched, court rules

#206

Post by markovbot »

megablast wrote: post #131
8ytecoder wrote: post #81

As a thought experiment, what if companies are made to pay for commute time? How would that change the labour market? Would they hire local? Provide better transportation? Work with cities to reduce congestion? Encourage more remote work? Decide it's too expensive to hire workers and cut hours? Work towards more inclusive housing?

That is way unfair to the company, when you will have certain people who are 'happy' to travel 1.5 hours each way. This seems insane to me, but there are plenty of people who do this and see no issue at all. How would a company hire local anyway, by rejecting candidates who live to far away? What if they promise to move, but don't end up doing it? > Work with cities to reduce congestion? The only real working way to…

Most people aren't 'happy' to commute 1.5 hours each way, but will 'put up with it be afford food'

Re: Apple store workers should be paid for time waiting to be searched, court rules

#207

Post by colejohnson66 »

sbarre wrote: post #85

This also says they search their personal iPhones. What exactly are they searching for that someone could steal? Do they just mean checking serial# or something to make sure someone didn't swap their phone for a new phone? Or are they actually searching/examining the contents of the phone?

Maybe examining the photos so photos of their internal software aren’t “leaked”

Re: Apple store workers should be paid for time waiting to be searched, court rules

#208

Post by Guest42 »

FriendlyNormie wrote: post #53
jrockway wrote: post #15

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

Out of curiosity, why would you go with a top-end Mac Pro instead of a server at that price point?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#209

Post by jandrese »

s1artibartfast wrote: post #203
cletus wrote: post #2

Good. If the company makes you do something, it’s work.

It becomes a little more tricky when it is optional, as in this case. The only thing that gets searched is a bag if you choose to bring it to work. The simple solution for ape is to ban bags at work so nobody gets searched.

And simply not hire anybody who needs medication or pre-menopausal women?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#210

Post by debt »

tomatotomato37 wrote: post #150
debt wrote: post #134

Earlier quoted context omitted.

The executive team can trim a few million off their annual bonuses so the very low number of workers that commute far distances can be compensated for that time sitting in the car. Alas they can but they won’t and they’ll fight you in court so they don’t have to.

So we will be limiting this new regulation to businesses that actually can actually make a few million in profit instead of just pasting it across the whole commercial space, right?

I don’t see why exceptions couldn’t be made for smaller businesses that obviously couldn’t afford to compensate for commute.

But yes enormous, corporate conglomerates should pay.

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