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I did suck it up and switched to Android. It isn't painless. I now like Android better than iOS, but you need to change your muscle memory and learn where various options are. And all of the apps and content you purchased on iOS are no longer accessible, which is the real pain-point. These things weren't difficult for me, but they're a pretty big hurdle for 'normal' people. If Amazon pulls the Kindle app, a user is p…
Oh, come on. None of these things even existed a few years ago. People are consumers and will adjust to whatever is the newer, better tech.
Fast forward three years. Mom has developed a lot of habits and expectations. Time for a new smartphone. When Mom buys a new smartphone, if it works differently than the one she had before, it is confusing and you just can't do anything with this piece of crap and why oh WHY can't it just be like her old one?
And asking people to just throw away everything they own and buy it all again? Not only should that extra cost factor into your decision, there's a wealth of evidence that people irrationally weigh sunk costs more heavily than they should.