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France fines Apple €25M for iOS software that slowed down older iPhones

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Re: France fines Apple €25M for iOS software that slowed down older iPhones

#241
According to the BBC[1]:

> As part of the agreement, Apple must display a notice on its French-language website for a month.

> It says Apple "committed the crime of deceptive commercial practice by omission" and had agreed to pay the fine.

I am unable to find this notice on Apple's French-language website.[2]

[1]: https://www.bbc.com/news/technology-51413724

[2]: https://www.apple.com/fr/, https://translate.google.com/translate?sl=auto&tl=en&u=https...

Edit/Disclaimer: I'm not saying such a demand is reasonable or agreeing with the decision; however, I'm curious as to whether Apple will comply.

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#243

Apple was actually fined for failure to INFORM consumers that the update would slow down their phone. To quote the regulator: > were not informed that installing iOS updates (10.2.1 and 11.2) could slow down their devices [...] committed the crime of deceptive commercial practice by omission" and had agreed to pay the fine. This is kinda clickbait reporting from the BBC. Which depressingly has become more the norm in…

Context: This comment was moved from https://news.ycombinator.com/item?id=22271306, which linked to a BBC article.

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#244

This is so dumb. Apple has a lot of flaws but old hardware support certainly isn’t one of them. Firstly, they only slowed down older phones to prevent them from crashing as they had less and less reliable battery draw. Secondly, Apple’s support for legacy phone hardware is the best in the market. It’s absurd that they’re being punished for this.

I think if Apple would have done any one of these individual things, it would have been okay:

- Communicated via release notes that the newer iOS version may make their device slower to improve battery performance

- Allowed users to downgrade their iOS version if they want to

- Informed users that their batteries may have degraded, and can be replaced

- Gave users a toggle (buried away in settings, if need be)

- Admitted publicly that they're doing this instead of lying

I actually don't think Apple had malicious intentions, but I do think they deserve the criticism because their communication was so tremendously sloppy here. They deserve the fine because the sloppiness happened to benefit their bottom line and sell more phones. France has decided that this shouldn't be an excuse for Apple, nor any actually malicious company in the future, and wants this kind of thing disclosed to consumers before it's rolled out.

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#246

Apple implemented this to help users extend life of older devices. Apple should just have phones in France run full clock at all times to comply with this regulation. These types of things don't recognize that phone design is a CONSTANT power management / speed tradeoff. If you demand things run 100% speed at all times - poof - your batter life is gone.

Apple throttling phones to preserve battery life was the right thing to do. Doing it without telling users their batteries were expired and causing their phone to slow down was the wrong thing to do. Whether that merits a $27m fine is debatable.

It merits a fine that is 10-100x as high.

They could've given users the choice to enable that "protection" from the beginning or leave it off at the end, but instead they chose to implement something that looks suspiciously like it was designed to make people replace their devices way prematurely. We call that planned obsolescence and I believe in France it is illegal.

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#247

This is a real issue. My wife uses her Mac for netflix and maybe light photo cataloging/editing, and yet after 10 years it's now slower than molasses. Why should we upgrade? We're not doing anything that requires a new computer.

If you can downgrade back to El Capitan (just take care that there haven't been security updates for 4 years now), you'll probably find it completely useable. Sierra and later made my MBP from 2010 go from my primary workstation to being a pretty aluminum doorstop.

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#248
post #171

Earlier quoted context omitted.

The problem is they didn't tell anyone they were doing it. So people thought their phone was just old and slow and bought a new one, when they could have just replaced the battery and made it fast again.

This is total bullshit. I would bet real money that a grand total of ZERO users "thought their phone was just old and slow and bought a new one" as a result of this issue. Zero.

My wife replaced her 6 plus with an 8 because it was crashing a lot before this feature was implemented.

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#249

Earlier quoted context omitted.

Yeah. A choice between telling customers you'll slow down their phones because and silently making their phones work better in a way that's likely to generate clickbait outrage if it gets out is one between a rock and a hard place. Companies do so much shit behind consumers' backs, and so many hardware vendors drop software support on ridiculously short timelines, that this feels wrong. Very legal and very cool, sure…

The solution seems straightfoward to me. Slow down the phone, and output a message saying 'this iPhone is being slowed down due to an old battery. Replace the battery to restore performance'. Then have a warning sign on the battery screen with a similar explanation. My wife's iPhone got throttled, and it felt really bad to use. This wasn't some small hit to performance that you can just do without informing the custo…

They literally do just that. When it first happens, they’ll notify you with a notification. Go to the battery screen in the settings and tap “Battery Health.”

Re: France fines Apple €25M for iOS software that slowed down older iPhones

#250

> As part of the agreement, Apple must display a notice on its French-language website for a month. It says Apple "committed the crime of deceptive commercial practice by omission" and had agreed to pay the fine. I'm not seeing the crime notice on https://www.apple.com/fr/ . Where do I go to see this thing?

See screenshot here https://imgur.com/1kH0t67

The disclaimer states :

Au cours du mois de décembre 2017, le procureur de la République du tribunal de grande instance de Paris a été destinataire d’une plainte émanant d’une association de consommateurs. Cette plainte vise le groupe Apple, pour des faits qui auraient notamment consisté en la diffusion de mises à jour du système d’exploitation iOS entraînant un ralentissement de certains iPhones, sans en avoir préalablement averti les clients et utilisateurs. Au terme de son enquête, le Service National des Enquêtes de la DGCCRF estime que le groupe Apple a commis le délit de pratique commerciale trompeuse par omission (article L. 121-3 du code de la consommation) en ne révélant pas aux consommateurs et utilisateurs, la présence d’un système de gestion dynamique de l’alimentation inclus dans les mises à jour d’iOS à partir de la version 10.2.1 et pouvant, sous certaines conditions, ralentir le fonctionnement des iPhones des catégories 6, 7 et SE, en particulier ceux équipés de batteries âgées. Un procès-verbal de délit a été adressé au procureur de la République. Avec l’accord du procureur de la République, une amende transactionnelle significative a été proposée à la société Apple Inc. qui l’a acceptée.

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