Designing the tools that providers use to treat patients is exceedingly difficult and filled with moral hazards. What makes this instance so pernicious is that it was involved in what is now a national crisis, but it's not very different to what a flu vaccination manufacturer could do, and which would raise no eyebrows in the eyes of the public or the government. Medicine is one of those fields where the discrepancy…
I don't doubt that—but I also have a lot of trouble believing that the people who designed this tool didn't know exactly what they were incentivizing. A UI designed with the user's interests in mind simply would not have come out this way.
The degree to which we've normalized the creation of dark patterns is scary.