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Epic Tells Customers It Will Stop Google Cloud Integrations

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Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#11
post #7

Has it become "nobody got fired for using AWS"?

Azure if you don’t want to give your dollars to a competitor (anything Amazon competes in). That’s Microsoft’s big cloud selling point: "we sell you tech services, we’ll never be competing in your vertical."

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#12
post #4

Doesn’t bode well for Google’s cloud ambitions, but squares with what the marketplace looks like (clients absolutely hungry for those with Azure experience and AWS to a lesser extent). Azure is unpleasant to work with, but the deals are apparently being made (mostly outside of tech centric firms). Kudos to MS’ sales teams.

^^^ spot on. My thought while reading the article was how poor Google’s sales and customer support culture is across the entire company that has led to non-tech firms picking solutions with Azure and AWS who invest heavily on the support side.

I was operating a fairly large AWS operation, and had the idea to at least check with G Cloud if they were interested (usually you get a boatload of free credits to startups).

After 3 emails spread over several months I eventually got a note saying I should expect to talk with my Google Cloud salesguy, but it can only happen over a Hangout. And not any hangout - they sent a cheap ass Android "netbook" that I had to physically go to the post office to get, that the Hangout call was supposed to happen through.

I did get it from the post office, noted that it took minutes to start up, then gave it away and never heard from GC again.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#15

Earlier quoted context omitted.

Sure, but: > That report notes that "insufficient interest" from Epic customers in Google is behind the decision to focus efforts instead with those cloud competitors. It seems like if you run Epic Systems at Google, you were in a minority that is apparently not worth supporting. This seems less like Epic putting their thumb on the scale, and more like their customers putting their thumb on the scale.

I have only limited experience in the healthcare space when it comes to cloud selection, but I can tell you that every single healthcare company I work with uses Azure. They don't do it because it may or may not be right for their needs. They pick Azure because somewhere along the line the mid- and upper-level managers, including director-level IT people, have been made to believe that anything other than Windows is…

Azure does appear to be quite wide-spread, I think microsoft has always been a very glom-y company with a very high network effect from using multiple of their products in tandem. The healthcare market isn't nearly as startup friendly as others and a lot of the movers and shakers directing company direction are likely to be more familiar with the business sides of things than pure dev folks - I think that naturally slides into an MSFT preference since those folks will be using all flavours of office and at least some portion of dev talent will need to be MSFT folks who can work Access/TSQL/VB magic and make the spreadsheets work.

Lastly, all three of AWS, Azure and GCS do try and make a big deal of their HIPAA compatible instances, but whatever the compliance officer at a company is used to is what will get by the easiest - honestly anyone who has a compliance officer that is happy to accept a non-on-premises solution should count themselves as lucky.

All that said - I'd be amazed if MSFT hasn't invested heavily into advertising to cement this decision, but I'd also be surprised if AWS hasn't been trying to dump even more money in there - google just seems a bit clueless when it comes to the convention game and these sort of closed circles where everyone plays golf on tuesdays.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#16
At Sutter, every machine is Windows and runs Epic integrated. Epic is much more than EHR. It’s a hospital layer sitting ontop of Windows. Naturally, it integrates with Active Directory and I can see why Google would have little dominance.

Saying that, I wonder if Epic has a plan to go after smaller players who might be using Google Apps and fears google’s dominance.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#17
post #4

Doesn’t bode well for Google’s cloud ambitions, but squares with what the marketplace looks like (clients absolutely hungry for those with Azure experience and AWS to a lesser extent). Azure is unpleasant to work with, but the deals are apparently being made (mostly outside of tech centric firms). Kudos to MS’ sales teams.

^^^ spot on. My thought while reading the article was how poor Google’s sales and customer support culture is across the entire company that has led to non-tech firms picking solutions with Azure and AWS who invest heavily on the support side.

I think AWS is also going to start seriously suffering from their terrible billing experience pretty soon. I think I can see the beginnings of the damage showing up in how many HOWTOs and retrospectives are out there about unexpected AWS charges, but I don't think it's caused a noticeable impact for them yet.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#18

I didn't really understand what this meant until the very end of the actual MSNBC article. At least I think I get it now. “We’ve historically seen hospital systems make these decisions independently of their medical record provider,” said Aneesh Chopra, the president of health-technology company CareJourney and the former chief technology officer of the United States. “It will be interesting to see if Epic’s thumb on…

Well, yeah, you can run Epic anywhere that provides Windows VMs. I can't imagine any hospital choosing Google right now—many systems are just coming around to the idea of cloud-hosting being viable (they've had to justify that sunk datacenter cost somehow), and Google's track record and uncertainty with the longevity of GCP would make most CIOs nervous (rightly so, IMHO).
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