Epic Tells Customers It Will Stop Google Cloud Integrations
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Epic Tells Customers It Will Stop Google Cloud Integrations
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Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#2Doesn’t bode well for Google’s cloud ambitions, but squares with what the marketplace looks like (clients absolutely hungry for those with Azure experience and AWS to a lesser extent). Azure is unpleasant to work with, but the deals are apparently being made (mostly outside of tech centric firms). Kudos to MS’ sales teams.
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#3I didn't really understand what this meant until the very end of the actual MSNBC article. At least I think I get it now.
“We’ve historically seen hospital systems make these decisions independently of their medical record provider,” said Aneesh Chopra, the president of health-technology company CareJourney and the former chief technology officer of the United States. “It will be interesting to see if Epic’s thumb on the scale moves cloud market share.”
So apparently if I'm a hospital I can run the Epic systems anywhere, or at least store my records anywhere, well, at least at AWS or Azure, and apparently not Google now.
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#4Doesn’t bode well for Google’s cloud ambitions, but squares with what the marketplace looks like (clients absolutely hungry for those with Azure experience and AWS to a lesser extent). Azure is unpleasant to work with, but the deals are apparently being made (mostly outside of tech centric firms). Kudos to MS’ sales teams.
^^^ spot on. My thought while reading the article was how poor Google’s sales and customer support culture is across the entire company that has led to non-tech firms picking solutions with Azure and AWS who invest heavily on the support side.
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#5I didn't really understand what this meant until the very end of the actual MSNBC article. At least I think I get it now. “We’ve historically seen hospital systems make these decisions independently of their medical record provider,” said Aneesh Chopra, the president of health-technology company CareJourney and the former chief technology officer of the United States. “It will be interesting to see if Epic’s thumb on…
Sure, but:
> That report notes that "insufficient interest" from Epic customers in Google is behind the decision to focus efforts instead with those cloud competitors.
It seems like if you run Epic Systems at Google, you were in a minority that is apparently not worth supporting. This seems less like Epic putting their thumb on the scale, and more like their customers putting their thumb on the scale.
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#6Doesn’t bode well for Google’s cloud ambitions, but squares with what the marketplace looks like (clients absolutely hungry for those with Azure experience and AWS to a lesser extent). Azure is unpleasant to work with, but the deals are apparently being made (mostly outside of tech centric firms). Kudos to MS’ sales teams.
^^^ spot on. My thought while reading the article was how poor Google’s sales and customer support culture is across the entire company that has led to non-tech firms picking solutions with Azure and AWS who invest heavily on the support side.
Wasn't the irk of Google's Ascension deal the Google Sales team forcing a data sharing agreement in exchange for a sweeter cloud resource prices?
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#7Has it become "nobody got fired for using AWS"?
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#8Googler, opinions are my own.
WSJ has had some good converge about parallel medical record stories that are going on right now too, as has CNBC:
https://www.cnbc.com/2020/01/17/epic-systems-warns-customers...
https://www.wsj.com/articles/paging-dr-google-how-the-tech-g...
WSJ podcast about it: https://www.wsj.com/podcasts/the-journal/why-google-is-pushi...
To quote the end of the WSJ article:
> Existing players in the health-care data market also fear that the tech giant will gain too much power in their industry. Some hospital and technology executives say they declined deals with Google lest it become a future competitor.
> “We could never pin down Google on what their true business model was,” says a Cerner executive involved in the discussions.
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#9I didn't really understand what this meant until the very end of the actual MSNBC article. At least I think I get it now. “We’ve historically seen hospital systems make these decisions independently of their medical record provider,” said Aneesh Chopra, the president of health-technology company CareJourney and the former chief technology officer of the United States. “It will be interesting to see if Epic’s thumb on…
Sure, but: > That report notes that "insufficient interest" from Epic customers in Google is behind the decision to focus efforts instead with those cloud competitors. It seems like if you run Epic Systems at Google, you were in a minority that is apparently not worth supporting. This seems less like Epic putting their thumb on the scale, and more like their customers putting their thumb on the scale.
I have only limited experience in the healthcare space when it comes to cloud selection, but I can tell you that every single healthcare company I work with uses Azure.
They don't do it because it may or may not be right for their needs. They pick Azure because somewhere along the line the mid- and upper-level managers, including director-level IT people, have been made to believe that anything other than Windows is insecure and not suitable for HIPAA.
If I even mention the word "Linux" or "AWS" to them they immediately curl up in a little ball mentally and treat me like I'm some kind of evil script kiddie, or magical wizard. It's truly baffling the responses I get from people who are supposed to be in charge of these things.
I don't know these people outside of boardroom presentations, so I don't know how they got this way. My best guess is that it's either Microsoft salesmen, industry conferences, or simply what they're comfortable with and anything else is not worth risking their jobs.
Re: Epic Tells Customers It Will Stop Google Cloud Integrations
#10I didn't really understand what this meant until the very end of the actual MSNBC article. At least I think I get it now. “We’ve historically seen hospital systems make these decisions independently of their medical record provider,” said Aneesh Chopra, the president of health-technology company CareJourney and the former chief technology officer of the United States. “It will be interesting to see if Epic’s thumb on…
Sure, but: > That report notes that "insufficient interest" from Epic customers in Google is behind the decision to focus efforts instead with those cloud competitors. It seems like if you run Epic Systems at Google, you were in a minority that is apparently not worth supporting. This seems less like Epic putting their thumb on the scale, and more like their customers putting their thumb on the scale.
That's a correct read of the article, but since that fact was self-reported by Epic it may not be the true cause of their withdrawal from GCS.
All that said, cross-cloud data links are relatively easy to establish - just like linking in data from someone else when everyone had on-premises servers.