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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#371

Post by hwj »

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

Would `whois` be any better to prevent leakage of domains you intend to register?

Re: Gandi loses data, customers told to use their own backups

#372

Post by kbr2000 »

zulgan wrote: post #219

I had a co-worker who was super chill during outages; especially at night, we were 10-15 people on the call fixing issues related to his work almost monthly. those outages costed millions of euros, and he never picked up his phone at night, once I asked him why he never picks up, he told me: "I used to be a general surgeon, when someone calls me people die. Relax, nobody is dying during our outages." now I think I am…

It's likely the only way to stay sane in a corporate environment. The problem is, you don't need much people practicing that, before it drags everyone down to the same niveau. You can choose to try to continue your quest into doing work seriously (this will likely drive you insane over the years), or to join in that kind of negligence (goodbye spine), or to quit. In the end it got us where we are now, a world filled with fake companies selling their fake little products as they were qualitative, and making a game of disrespecting their own customers. Pure facade, been there...

I've done it before, but I'll recommend to you Scott Adams' book, The Dilbert Principle for some light reading about forces like that at work.

Re: Gandi loses data, customers told to use their own backups

#375

Post by kuon »

I have about a hundred of domains registered at gandi, I used to like the formed management interface, but I really hate the new one.

Is there a registrar you would recommend as an alternative, I don't need DNS, nameservers and glue records and I'm ok.

The main selling points are stability, transparency and simplicity. I don't care if it's not the cheapest.

Re: Gandi loses data, customers told to use their own backups

#376

Post by singlow »

jiggawatts wrote: post #310

Just to play devil's advocate: This is in no way different to how Azure, AWS, and GCP operate. They don't have backups either. They too rely on n-way replication, a bit like a distributed RAID. All cloud providers make it absolutely clear, in black & white, that protection of your data is your responsibility , not theirs. What I find hilarious is that most cloud providers only provide built-in backup functionality fo…

If you have a proper disaster recovery plan then yes. All of the configuration of the entire system should be documented at least, if not generated by version controlled code. Then the only thing that needs to be backed up is actually data storage on volumes with snapshots or block storage services.

Re: Gandi loses data, customers told to use their own backups

#378

Post by capableweb »

masukomi wrote: post #309
capableweb wrote: post #237

Earlier quoted context omitted.

Someone did buy it it! > Creation Date: 2020-01-09T19:37:01Z Registered with Gandi, ironically enough... And the domain is meta! Response from HTTP GET > Location: https://news.ycombinator.com/item?id=22001822

er.... was it you?

It was not

Re: Gandi loses data, customers told to use their own backups

#379

Post by Ayesh »

todd3834 wrote: post #235
moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

If you want an alternative to searching with a registrar you can always type: whois mysupergreatcoolappidea.com into a terminal window and see if you get back a result

WHOIS and DNS requests are made to nameservers run by the registry (not registrars), it's possible for the registry to front-run domains if they intend to.

Re: Gandi loses data, customers told to use their own backups

#380

Post by earlINmeyerkeg »

petee wrote: post #150
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

"Julie Pelloille @juliepelloille Replying to @gandi_net @andreaganduglia and 4 others This post was disrespectful. It's not an excuse, but this is a stressful situation and the thread was getting heated. Either way, I truly regret posting it and it was my decision alone to do so. Please don't take this as representative of the high standard Gandi sets" "That said, for the sake of transparency, we won't be deleting th…

So what. Just because you send a retraction doesn't justify it or make the apology any better. That sounds like they allow some people too much freedom as if they ran this business in their parents garage.
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