'Gandi' means bad in Hindi. Some coincidence huh!
Gandi loses data, customers told to use their own backups
361–370 of 389 posts
Re: Gandi loses data, customers told to use their own backups
#362Earlier quoted context omitted.
Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.
Your mouse pointer.. it looks familiar! https://i.imgur.com/XGK3tFT.png
Re: Gandi loses data, customers told to use their own backups
#363Earlier quoted context omitted.
It sounds like snapshots are directly reachable from within FTP in a directory. Snapshots are a clean copy of the file system you can back up, but they are not backups. He also states he has his backups, so he's mostly just whining because he's annoyed he has to reupload stuff. Which I get, but again, he should understand what snapshots are and aren't.
You do the same mistake as the other guy in the twitter thread, you mix Simple Hosting snapshots and the Cloud hosting volume snapshot. Here the right one which state that they are backup: https://docs.gandi.net/en/cloud/volume_management/volume_sna... Here's the one that you quote (which isn't the same service): https://docs.gandi.net/en/simple_hosting/common_operations/s... Be careful next time judging with that li…
Interestingly, this page has been edited to add a warning: "A snapshot is a frozen version of your volume that allows you to restore it to a previous state. It should not be regarded as a backup of your volume. If your volume is deleted, all related snapshots will be deleted too."
Here's the page as of earlier today. https://web.archive.org/web/20200109194005/https://docs.gand...
Re: Gandi loses data, customers told to use their own backups
#364Earlier quoted context omitted.
Everything you say here is true, but at the same time it's just a fact that Gandi lost a lot of customers' data, and AWS, GCP, and Azure have never (as far as I know) lost a significant amount of it at once. You can talk about theoretical responsibility for data, and it's true, you are responsible for having backups of your data, no matter how many "9s" the service has, but the basic fact is that some services have b…
Back in the early days GMail lost customer data due to storage corruption. It has happened. The rarity is immaterial, the responsibility for data protection lies with you, not them.
> The rarity is immaterial
Of course it's material. If a provider has a 0.001% chance of losing some of my data in a year, I'm an idiot for not having backups. If a provider has a 10% chance of losing some of my data in a year, I'm an idiot for not having backups and for using that provider.
GMail is (usually) not an enterprise product and not a paid service, and provides no reliability guarantees. And yet it seems to be pretty damn good in practice.
Re: Gandi loses data, customers told to use their own backups
#365That's why I keep all my DNS configuration in DNSControl and push the results to Gandi (and NameDotCom, and Route53, and GoogleDNS, and AzureDNS) https://github.com/StackExchange/dnscontrol (Terraform users have a similar benefit)
Sounds really cool. Do you also have NS records for all of those? or just in case you want to switch-over? (can you actually hold a domain on multiple registrars?)
Re: Gandi loses data, customers told to use their own backups
#366Earlier quoted context omitted.
> You get what you deserve Sure, let's blame the victims here; that's effective and helpful.
Oh god, the victims, really? You host your data on someone else's computer to save on costs and get rid of the burden of dealing with metal and stabbing yourself with screwdrivers , and you're the victim when they fuckup? Give me a break... It's not like anyone died here. There's a reason I host my own shit. Problems happen, errors are made, and data is lost. It's also your responsibility to deal with data permanence…
Exactly, its like you somehow give your original private keys to a cloud hosting provider or a service like Gandi, they have a problem and lose your mission critical data and you later blame them for their responsibility.
They are fools on their side for failing to preserve user data, but you end up being the bigger fool for trusting them to do this for you without preserving a backup plan yourself.
Re: Gandi loses data, customers told to use their own backups
#367Earlier quoted context omitted.
Back in the early days GMail lost customer data due to storage corruption. It has happened. The rarity is immaterial, the responsibility for data protection lies with you, not them.
Well to be fair Gmail was still in Beta ;)
I believe since then they had similar events but were always able to restore from tape. So GMail definitely has proper backups, even for free accounts (maybe not tape anymore, not sure).
Re: Gandi loses data, customers told to use their own backups
#368Earlier quoted context omitted.
> Why would I buy domain from them when something like namecheap, even google domains exists? Why would I even host something there? If you're in Europe, they're cheap for many European countries' domains. Back 10-15 years ago they were special because it felt like a hacker kind of company. They gave free WHOIS privacy, what seemed like good DNS control/UI at the time. But it was the WHOIS privacy that got me onto th…
Can you explain how you not using their hosting makes it a terrible diversification? I think majority of people buy domains for hosting websites so it makes sense they would want to setup one using one click WordPress or something similar.
It wasn't their skill-set. They had problems with their hosting from the start; reliability problems IIRC, not data loss.
Re: Gandi loses data, customers told to use their own backups
#369Earlier quoted context omitted.
“Please keep trusting us to host your data”
You really shouldn't trust anyone hosting your data. Always have backups!
Also, always make sure you're testing your backups by restoring to a non-production space, and ensuring that customer services are still available.
Gandi has never explicitly said they never had their own backups, just that they don't offer backups as a service. It's entirely possible that they did have backups, but couldn't recover/restore them.
Re: Gandi loses data, customers told to use their own backups
#370Earlier quoted context omitted.
Really? I may have just found myself a new hobby. Search for incredibly unique (and worthless to me) domains to see if I can get people to squat on them. Heck, it could be a game ... I could get all my friends to make bingo boards ... or maybe see if I can think of some scrabble like rules.
I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)
hahahaha, the webpage redirects to this discussion!! WELL PLAYED!!! (sorry for the caps.. but wow!)