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Gandi loses data, customers told to use their own backups

status.gandi.net

281–290 of 389 posts

Re: Gandi loses data, customers told to use their own backups

#281

Earlier quoted context omitted.

That is how it works in real life, you buy additional travel insurance to cover the things that the airline isn't contractually or legally obliged to cover themselves. You just made my point.

> you buy additional travel insurance Do most people actually do this? I never do. If an airline cancelled my flight, did not provide alternative arrangements, and cited some legal fine print instead... then I would be very upset. They might be legally in the right, but that wouldn't prevent me from taking my business elsewhere.

Ok, look at it this way, if they cancel your flight they can re-book you on a later flight or give you your money back. But they aren't obliged to reimburse your for the consequential losses, e.g. you missed that wedding, or stag night, Ferrari day at the track. That's what your insurance is there to cover.

Re: Gandi loses data, customers told to use their own backups

#282

Earlier quoted context omitted.

I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)

ireallylikechicken.com owner. I'll give you 20 for it?

I’ll give $1 for a 0.01% share.

Re: Gandi loses data, customers told to use their own backups

#283

Earlier quoted context omitted.

How do you move your EBS snapshots to Glacier?

Use an Amazon S3 lifecycle.

Can you link any docs for that? I believe a lifecycle is attached to an S3 bucket, and there's no bucket for EBS snapshots as they're tied to EC2.

Re: Gandi loses data, customers told to use their own backups

#284
post #27

Earlier quoted context omitted.

I use Gandi for domains & DNS too. I've never had any problems so far but I don't want any surprises... Where do you want to migrate? What is a better alternative?

I like Cloudflare and find them to be a very good value proposition. They have a domain registrar now as well, though I haven't tried that yet. https://www.cloudflare.com/products/registrar/

I moved a couple Namecheap domains to Cloudflare's registrar when they launched, no complaints here. One domain took a bit longer to transfer, but the first took only a few minutes so I didn't mind it at all. I already used them for DNS so it felt like a no-brainer.

Re: Gandi loses data, customers told to use their own backups

#285
last update says they were able to restore a version

Updated on Thursday, 9:58 PM +0200: we're not sure we will be able to provide the data but we were able to recover a version of the filesystem from right before the crash

I have been using them for DNS and some minor hosting for a long time and I will stay with them. I think it's important to avoid the monoculture/centralisation which is otherwise happening.

Sure Gandi has their flaws, they are humans.

I expect they do will a proper post-mortem on what went wrong and how they managed to fix it. Seems they were using ZFS and relied on it a bit too much. Or if they indeed managed to restore the last snapshot, then their only error might have been the classic one of underestimating how long restoring/investigating several terabytes take even on modern HW.

Re: Gandi loses data, customers told to use their own backups

#286
News post about it:

https://news.gandi.net/en/2020/01/major-incident-on-our-host...

A site of mine is also hosted as their PAAS at Luxembourg, but was luckily not effected. Probably my site was on another storage unit ("on one of our ZFS storage units").

PS I also always thought that the snapshots were backups.

Re: Gandi loses data, customers told to use their own backups

#287

Earlier quoted context omitted.

Same boat. As much as I hate to give Jeff Bezos another penny I can't look further than AWS for everything at this stage.

FWIW, I've found GCP a pleasure to work with in comparison to AWS.

Same here, of the big three (AWS, Azure, GCP) I found GCP's panel to be the most comfortable. The recent news of unjustified Google account closures and billing mishaps are putting me off moving there, though.

Re: Gandi loses data, customers told to use their own backups

#288
post #131

TIL that gandi was bought by a private equity firm around a year ago.[0] This may explain some things... [0] https://news.gandi.net/en/2019/02/futureofgandi-the-adventur...

Where does it say it was bought? It talks about a new investor:

> we have found a new investor in Montefiore Investment, who have replaced our former shareholder!

Am I missing something?

Re: Gandi loses data, customers told to use their own backups

#289
post #225

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine). It stopped the moment I moved to Google Domains, where they asked once and never again. EDIT: And, to make things worse, each time I was threatened with the "confiscation" of my domain,…

>They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine).

Can you elaborate what the "verification" entails? There is an ICANN requirement[1] to validate whois information, although I've only been asked to validate email (at another registar, not ghandi).

[1] https://www.icann.org/resources/pages/approved-with-specs-20...

Re: Gandi loses data, customers told to use their own backups

#290
post #174

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

This happened to me with GoDaddy and Namecheap before, which is why I switched to using Gandi for all my domain searches... Now I'm regretting it! But as @Jasper_ said, this could be a problem with the domain name registry selling/leaking that info (AKA all their 'is_available' queries), and not the registrar.

I was always told that Namecheap does not engage in this practice.

It's a single data point, but I instructed a client to search for domains on Namecheap last year since they were undecided. I just didn't want them to use GoDaddy, and I warned them why. They settled on a domain but registered it months afterwards. It was still available.

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