The problem with cheap hosting is they want to use backups as an upsell, but you should still have backups to cover the companies ass even if the customer doesn’t get to use them.
123 Reg lost a load of customers VPS’s a year or two ago also thanks to a faulty script.
Gandi loses data, customers told to use their own backups
191–200 of 389 posts
Re: Gandi loses data, customers told to use their own backups
#192Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…
Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.
omg wow! when will people start being held accountable for the BS they put on twitter?!!
Re: Gandi loses data, customers told to use their own backups
#193Earlier quoted context omitted.
For sure, but everything is relative. Ignoring for a second the lock-in factor of using a @gmail.com address, I would trust Google's MX servers any day over Gandi's, especially after this last incident (trust == reliability in this context).
Google's MXes are notoriously strict and drop or permanently delay emails all the time for reasons beyond your control as a recipient an example from 5 minutes ago from one of my MX'es (which only forwards, after heavy greylisting and spam filtering): Jan 9 18:05:59 mail postfix/smtp[26197]: to= , orig_to= , relay=alt1.gmail-smtp-in.l.google.com[209.85.233.26]:25, delay=25000, delays=25000/0.01/1.6/0.16, dsn=4.7.0, s…
Interesting. Would you be of the opinion that sending mail from my personal @gmail.com address would then have much higher chances of being successfully delivered to other people (most of which will inevitably be at another @gmail.com address) than those sent from my "portable" @custom.domain address?
Re: Gandi loses data, customers told to use their own backups
#194Earlier quoted context omitted.
all fruits are apples because apples are fruit, right?
Your definition claims "a backup is a copy." The original claim was "a backup is a replication of the live dataset, although, usually out of sync to be useful when the main dataset goes bad." The only thing that makes a replica special is that it's in sync. Once you add the caveat that it's out of sync, it's just a copy.
[deleted]
Re: Gandi loses data, customers told to use their own backups
#195Earlier quoted context omitted.
Big words for a company that's in trouble for not backing up data themselves.
Most web hosts have some courtesy backups, but it does sound like the Twitter user they're responding to fundamentally doesn't understand that snapshots aren't backups, and the screenshoted page explicitly states that the snapshots are for you to back up. Which he presumably did not do. The idea that someone would entrust their sole copy(s) of critical business data to a service provider is insane to me. Always keep…
1. He says he has made regular backups, but now needs to restore all VPSs
2. The website says "Snapshots allow you to create a backup copy."
3. He says "No they do not allow snapshots download."
Re: Gandi loses data, customers told to use their own backups
#196Earlier quoted context omitted.
Not always an option. For instance, I use Linode’s backup service and it can only back up to the same data center (although it is said to live on a separate system).
Coming from a Linode employee, I can confirm this is true. Linode's backups live in the same data center as the server, but the systems are separated so that they don't directly affect one another.
Do they have separate power supplies? Have steps been taken to ensure that fire can’t spread from one room to the next? What would happen if there was an explosion?
Re: Gandi loses data, customers told to use their own backups
#197Earlier quoted context omitted.
Google's MXes are notoriously strict and drop or permanently delay emails all the time for reasons beyond your control as a recipient an example from 5 minutes ago from one of my MX'es (which only forwards, after heavy greylisting and spam filtering): Jan 9 18:05:59 mail postfix/smtp[26197]: to= , orig_to= , relay=alt1.gmail-smtp-in.l.google.com[209.85.233.26]:25, delay=25000, delays=25000/0.01/1.6/0.16, dsn=4.7.0, s…
Interesting. Would you be of the opinion that sending mail from my personal @gmail.com address would then have much higher chances of being successfully delivered to other people (most of which will inevitably be at another @gmail.com address) than those sent from my "portable" @custom.domain address?
if you're sending it inside the gmail interface to a gmail address I doubt it makes any difference
sending to outside gmail I suspect it will count against you (though major providers likely have special treatment for Google's MXes)
Re: Gandi loses data, customers told to use their own backups
#198Yeah, generally French people suck.
Please don't.
We detached this comment from https://news.ycombinator.com/item?id=22002923 and marked it off-topic.
Re: Gandi loses data, customers told to use their own backups
#199The key question is, did Gandi offer and explicit backup service for your data on their plans? I just had a look and I don't see this being offered. As a former hosting engineer, at the risk of pissing on everyone's outrage parade, but unless an explicit guarantee of a backup is included in your plan's contract, or you can pay for backups as a bolt-on, then if you've lost data it's your fault for not planning for thi…
"unless they paid for this add-on we made no guarantees about the permanence of their data in the event of a storage problem"
To be honest this is not a good way to do hosting business. If you provide a service called "Simple Hosting", putting backup requirement on customer (when it is your fault) is pretty unfair.
PS: I think price of the product shouldn't effect minimum requirements.
Re: Gandi loses data, customers told to use their own backups
#200Earlier quoted context omitted.
So? Intelligent people can argue all day about whether a snapshot should be considered a backup or not, but it won't change the fact that a snapshot doesn't provide any protection from a failure in the underlying storage and it's ridiculously foolish for the owner of data to solely rely on snapshots as their backup strategy.
They literally use the word "backup." I wouldn't _normally_ expect snapshots to function as backups, but once they market them as such, I do. Yeah, sure, it's probably yet another case of a sales team getting over eager and taking over the company, but that's why if you value your ethics _at all_ you keep tabs on WTF the sales are doing.
So you're saying, against your admission of knowing better, that you can be literally swayed that a snapshot is a proper backup in the independent-of-the-original-storage sense, because their documentation equated the two?