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Gandi loses data, customers told to use their own backups

status.gandi.net

181–190 of 389 posts

Re: Gandi loses data, customers told to use their own backups

#182
post #174

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

This happened to me with GoDaddy and Namecheap before, which is why I switched to using Gandi for all my domain searches... Now I'm regretting it! But as @Jasper_ said, this could be a problem with the domain name registry selling/leaking that info (AKA all their 'is_available' queries), and not the registrar.

You shouldn't regret it. GoDaddy was and still is way worse than this, there is no comparison.

Re: Gandi loses data, customers told to use their own backups

#183
Gandi is absolutely not the company I expected this to come from.

With that having been said, everyone please stop assuming your data is safe. It’s never safe, but it’s extremely not safe single homed somewhere. Make backups. Anything that’s saved locally on one machine only? Consider it gone until it’s backed up.

Cloud providers may be able to give you better assurances, but if you really care about data give it at least 2 independent homes. I’ve lost data more than I care to admit. BuyVM lost one of my VPSes years ago. Who’s fault was it really?

When you are ready to stop kidding yourself about your data, check out some backup solutions. I particularly like Borg Backup:

https://github.com/borgbackup/borg

And if you do not have network attached storage anywhere there are services that provide it as a service.

(Note: I think needless to say it’s also a good idea to back your NAS up to other places too, although I haven’t gotten into this practice yet. Synology supposedly has a lot of features around this.)

Re: Gandi loses data, customers told to use their own backups

#184

Earlier quoted context omitted.

Big words for a company that's in trouble for not backing up data themselves.

Most web hosts have some courtesy backups, but it does sound like the Twitter user they're responding to fundamentally doesn't understand that snapshots aren't backups, and the screenshoted page explicitly states that the snapshots are for you to back up. Which he presumably did not do. The idea that someone would entrust their sole copy(s) of critical business data to a service provider is insane to me. Always keep…

Gonna go back up my cloud stuff real quick!

Re: Gandi loses data, customers told to use their own backups

#185

Earlier quoted context omitted.

gandi's response notwithstanding: email is hardly reliable unless you run all the MXes (and can prove otherwise): you're likely having emails dropped all the time already

For sure, but everything is relative. Ignoring for a second the lock-in factor of using a @gmail.com address, I would trust Google's MX servers any day over Gandi's, especially after this last incident (trust == reliability in this context).

Google's MXes are notoriously strict and drop or permanently delay emails all the time for reasons beyond your control as a recipient

an example from 5 minutes ago from one of my MX'es (which only forwards, after heavy greylisting and spam filtering):

Jan 9 18:05:59 mail postfix/smtp[26197]: to=, orig_to=, relay=alt1.gmail-smtp-in.l.google.com[209.85.233.26]:25, delay=25000, delays=25000/0.01/1.6/0.16, dsn=4.7.0, status=deferred (host alt1.gmail-smtp-in.l.google.com[209.85.233.26] said: 421-4.7.0 Our system has detected that this message is 421-4.7.0 suspicious due to the very low reputation of the sending domain. To 421-4.7.0 best protect our users from spam, the message has been blocked. 421-4.7.0 Please visit 421 4.7.0 https://support.google.com/mail/answer/188131 for more information. ABC - gsmtp (in reply to end of DATA command))

that's not my reputation (which is high), that's the reputation of the sender's From address

and it doesn't send it to the spam folder, it just delays the email forever until my MX gives up

Re: Gandi loses data, customers told to use their own backups

#186
post #158
post #138

Earlier quoted context omitted.

>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster. What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?

I use the whois command line tool when searching and have yet to get squatted. My experience is only about 500 domains over 20 years.

If I understand the domain name infrastructure correctly, that would imply that it's the registrar who is collaborating with the squatters. A command-line whois query would still have to query the servers of the registry for a particular domain (others on this thread speculate that it may be the domain registry that shares data with the squatters).

Re: Gandi loses data, customers told to use their own backups

#188
Interesting reaction. Is the highly negative reaction correlated with US culture maybe ?

I've used them for many years and had several complex support interactions with them.

Their customer service policy is very "API-like" in that you get exactly the t&c you paid for and nothing more. Hand-holding and soothing noises are not included in the t&c. They fuck up you get a refund, you fuck up they'll tell you exactly that. Outside that they're very casual relaxed humans to communicate with.

I find that far more trustworthy (in the mathematical sense) than a "slick" twitter feed.

Politness does not imply trustworthiness.

Re: Gandi loses data, customers told to use their own backups

#189
post #162
post #122

Earlier quoted context omitted.

So, that admin dumped his database but didn't know that the data was using a custom locale which makes recovery troublesome. How is it a copy if it can't recover the original in some cases? We're not talking about a compressed archive here, it's a (incomplete) step-by-step instruction to recreate the data. If anything out of norm happens, it's gonna fail-possibly silently.

> How is it a copy if it can't recover the original in some cases? Do you think a gun is not a gun if it sometimes jams? > We're not talking about a compressed archive here I think we have two camps. Mine is considering "copy", "backup", "replica" to be broad categories that are distinguished by simple mathematical or technical properties. For instance, I'd consider a device that copied a single bit to be "copying,"…

> Do you think a gun is not a gun if it sometimes jams?

but a pgdump is like a step by step guide for building the gun, leaving out a lot of the process... how can you honestly call that a gun?

but i guess we'll have to agree to disagree. which proves that it was a discussion we shouldn't have started i guess.

Re: Gandi loses data, customers told to use their own backups

#190
post #174

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

This happened to me with GoDaddy and Namecheap before, which is why I switched to using Gandi for all my domain searches... Now I'm regretting it! But as @Jasper_ said, this could be a problem with the domain name registry selling/leaking that info (AKA all their 'is_available' queries), and not the registrar.

At one point, I believe a GoDaddy VP was doing this as a personal side business. For many reasons, GoDaddy is the shadiest of them all.
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