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Apple's products are getting harder to use, ignore principles of design (2015)

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Re: Apple's products are getting harder to use, ignore principles of design (2015)

#381

Earlier quoted context omitted.

Oh, you want to updates your apps? That's easy. Open up the App Store and then click on your profile picture. Wait, what?

Wow, that's seriously dysfunctional. I get that Apple doesn't do UX testing but maybe they could do some UX testing? Getting at least one user's opinion about a redesign might have nipped some of this in the bud

Yeah I think exactly one would be enough lol

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#382

You know what I hate? I hate the fact that every time I open an app (most of which I use relatively rarely), I get a bunch of popups trying to introduce me to a variety of features I never needed in the first place. That goes beyond iOS, but also websites including Slack. E.g. Why does iOS, instead of silently allowing me to use it's new version, feeds me this gamified introduction to "what's new in 13.x.y.z?". What…

Your opinion here is completely valid and probably pretty widespread, but I feel almost entirely the opposite. Every time I get one of those "what's new" pop-ups in an app I already enjoy, it feels like Christmas morning for me and I almost always immediately go try out the new feature(s). I don't think I would find most of them (or wouldn't find them as quickly) for most apps without a nudge saying what to look for.

My feelings on the subject are entirely dependent on luck. If I'm trying to do something, naturally most of the time, I'm cursing the notifications and trying to skip past them. If there's less pressure, I might read through them out of curiosity.

What I'd really like would be an OS service that could show me a random selection of features from any of the applications I have installed. And, presumably on an opt-in basis, you could share which features you use, thus a bit of analytics could even recommend features I'm likely to find useful.

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#383

The iPad was my gateway into the Apple orchard. I had never purchased an Apple product until about a decade ago, when I got the first Retina iPad as a gift for someone who didn’t use computers. I was so impressed by how intuitive the device and OS was for them, that I installed macOS in a VM on Windows to try iOS development. I fell in love with macOS (back during Lion) shortly before getting my first MacBook and lea…

As someone who does product design for a living and has used an iPad for almost 10 years now, I still get so confused with the Slide Over multitasking. There's no discoverability at all for this. You have to read the manual and memorize the gestures. Absolutely mind-blowing that they've made something this confusing. I know when people say "it's like they don't even use their products" it is usually hyperbolic, but I…

I assume they all have their cards info entered in the settings, however my debit card got stolen and I'm stuck with a temp card so I have decided to avoid this. I keep getting prompted to finish setting up my iphone. Sorry, but linking my card isn't part of setting up an iphone please leave me alone.

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#384
I recently went to the Genius Bar to get a replacement Airpod since the left ear stopped pairing. They told me to go home, charge the device for 10 minutes and it should "just work."

Guess what, it didn't. I was following the instructions online for more than an hour. I was about to schedule another Genuis bar appointment when I decided to try a factory reset. Sure enough, that worked! I wish they just put that in the instructions as something else to try. A quick Google search revealed that I was not the only one confused as to how to re-pair replacement parts.

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#385

Earlier quoted context omitted.

Oh, you want to updates your apps? That's easy. Open up the App Store and then click on your profile picture. Wait, what?

I feel that this is a dark-pattern to force users to enable automatics updates.

iOS 13 defaults to automatic app updates. How in the world is that a "dark pattern"? I get that people got accustomed to manual updates [1], and some illusion that this gave them some control, but from a rational evaluation it makes no sense.

[1] - I remember when Google first added enabled automatic app updates and one of the most common retorts, including on here, was "can you say bricked" and similar nonsense.

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#386

The iPad was my gateway into the Apple orchard. I had never purchased an Apple product until about a decade ago, when I got the first Retina iPad as a gift for someone who didn’t use computers. I was so impressed by how intuitive the device and OS was for them, that I installed macOS in a VM on Windows to try iOS development. I fell in love with macOS (back during Lion) shortly before getting my first MacBook and lea…

What makes all this stuff even worse is if you want to ask a question and, naturally, end up asking it on one of the numerous web-based "communities", including Apple's.

It's like being dropped into a dungeon where helpless people are endlessly flailing about trying find an answer so they can escape and instead being told useless, out-of-date, or crazy information by other clueless users.

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#387
post #331

The iPad was my gateway into the Apple orchard. I had never purchased an Apple product until about a decade ago, when I got the first Retina iPad as a gift for someone who didn’t use computers. I was so impressed by how intuitive the device and OS was for them, that I installed macOS in a VM on Windows to try iOS development. I fell in love with macOS (back during Lion) shortly before getting my first MacBook and lea…

I fully agree, there is a steady decline in usability and its a bloody shame because for years the usability is what set Apple apart from the others. A few things which hugely annoy me; - Saving a photo from iMessage.... the option has disappeared. I get a popup to airdrop the file, interact with some apps and a huge copy button. In fact, I can scroll down in this menu but there is not a single visual indicator that…

The lack of a visual scroll indicator is a problem with the Apple Music app too.

'Repeat' and 'next up' are below the play/pause button. But the spacing makes it look like there's no possibility to scroll!

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#388

The iPad was my gateway into the Apple orchard. I had never purchased an Apple product until about a decade ago, when I got the first Retina iPad as a gift for someone who didn’t use computers. I was so impressed by how intuitive the device and OS was for them, that I installed macOS in a VM on Windows to try iOS development. I fell in love with macOS (back during Lion) shortly before getting my first MacBook and lea…

But see they have to do it this way, because labels and easy-to-understand icons are skeuomorphic.

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#389
post #306

Earlier quoted context omitted.

Oh, you want to updates your apps? That's easy. Open up the App Store and then click on your profile picture. Wait, what?

Hold the App Store icon until a menu appears. Choose "Updates" and done. I'm not defending Apple here. I only accidentally discovered this shortcut. I feel that designers these days expect users to explore a lot of things out of blind faith in order to discover functionality.

Somehow we've unlearned all those lessons about styling links to look like text and making users play Minesweeper on the screen

Re: Apple's products are getting harder to use, ignore principles of design (2015)

#390
post #369
post #312

Earlier quoted context omitted.

Haha I have for the past few months wondered where the "update" list had gone in the new App Store. Thanks for the help :) That is of course the most natural place to put that information - said no one ever.

“Upcoming Automatic Upgrades > 82” Something must be going wrong here. It doesn’t appear the ‘automatic’ part of that is working :P

Yeah I've been having that issue.

Along with the email inbox bug they claim to have fixed but is still very much live and well on my iPhone 7 Plus.

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