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Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

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Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#101

Post by kyleblarson »

AgloeDreams wrote: post #39
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

Amazon is going to vertically integrate shipping, no question. The market demands it, and Amazon will probably eventually ship more packages than any of its competitors. And, Bezos isn’t dumb, so he’ll build and sell this capacity to others. It AMAZES ME how unreported it goes that they are doing this right now. They are doing it hilariously upfront and clearly. They bought massive amounts of Sprinters for Amazon Del…

The huge Amazon Prime planes at Seatac stick out as well.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#102

Post by kube-system »

behringer wrote: post #19
evadne wrote: post #3

This is so strange. - FedEx is slated to report its latest quarterly results on Tuesday (17 December 2019). http://investors.fedex.com/news-and-events/upcoming-events/d... - FedEx ended two big contracts with Amazon earlier this year. https://www.cnbc.com/2019/12/06/amazon-blames-holiday-delive... Edit: I see many unhappy comments regarding FedEx here. In the UK we have Parcelfarce, which has achieved meme status.

Fedex is the absolute worst. They're never on time and I can't even go to a Fedex location to pick up my own fedex packages. They more or less simply get returned to sender if they require any kind of signature. I'm glad Amazon is finally putting a stop to it.

FedEx has various levels of service depending on what is being paid for... everything from outsourcing their final-mile delivery to white-glove courier service, and more.

You can expect wildly different experiences shipping SmartPost vs Custom Critical.

I've had them call me on my cellphone and offer to come to me at my office when I wasn't at home for a particularly high-dollar package. This wasn't a FedEx ground shipment though.

Although I'm not sure why you can't pick up your packages at a FedEx location though. I've always been able to do that. Maybe for SmartPost you can't, but that logistically makes sense, as they might not be in possession of the package by the time it gets to your locality.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#103

Post by sokoloff »

cornishpixels wrote: post #93
sokoloff wrote: post #22

Earlier quoted context omitted.

I suspect that Amazon does not want to put additional cognitive load on the purchaser right at the most critical point of the conversion funnel. As a customer, I want a delivery time/date and let Amazon figure out how to do it. They're presumably way better at it than I am. If Amazon fails at that, I want to be able to complain without feeling like "oh, it was my fault because I picked Rickshaw Bob as the carrier". W…

> They're presumably way better at it than I am. That's laughable.

I have no idea where the stock is that they're planning on sending me. If the question is "what carrier service do I feel best about based on my anecdotes?", I am better than Amazon. If the question is "based on all the places from which Amazon could fulfill my order [or combinations of outstanding orders], which one(s) are likely to satisfy the constraints given our large base of actual carrier performance, and which one of those is optimal?", it seems laughable that I'd have any hope of answering that better than Amazon.

(I oversee Logistics software for another e-commerce player. Our network is vastly simpler than Amazon's and yet I'm quite sure we're better at it than our 99.5th percentile customer.)

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#104

Post by [deleted] »

jjrh wrote: post #53
behringer wrote: post #19

Earlier quoted context omitted.

Fedex is the absolute worst. They're never on time and I can't even go to a Fedex location to pick up my own fedex packages. They more or less simply get returned to sender if they require any kind of signature. I'm glad Amazon is finally putting a stop to it.

Worth mentioning that FedEx isn't horrible everywhere, in Canada they are pretty good and my preferred delivery method - really really good customer service. Purolator and UPS (most of the time) are terrible and even if you're home they won't even try and deliver to you instead just leaving a slip.

[deleted]

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#105

Post by badgers »

kilo_bravo_3 wrote: post #60
behringer wrote: post #19

Earlier quoted context omitted.

Fedex is the absolute worst. They're never on time and I can't even go to a Fedex location to pick up my own fedex packages. They more or less simply get returned to sender if they require any kind of signature. I'm glad Amazon is finally putting a stop to it.

Fedex has gotten to the point that if I see a merchant that has an exclusive arrangement with them (mainly suppliers for material I need to buy for work) I try somewhere else. Whenever I don't have a choice, they disappoint me. Just last week, I had a Fedex shipment that was late. One of the reasons it was late was that it passed through almost two dozen Fedex locations. Seven in three days. My package spent three da…

When the notifications say 'In Transit' they aren't passing through a FedEx building, but rather are sending GPS ping notifications every 12 hours. Your package was most likely on a slower mode of transportation such as rail or a trailer. This is done to show progress on slower routes because sometimes there could be a couple days between a hub touch.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#106

Post by buzzerbetrayed »

thaumasiotes wrote: post #97
sokoloff wrote: post #22

Earlier quoted context omitted.

I suspect that Amazon does not want to put additional cognitive load on the purchaser right at the most critical point of the conversion funnel. As a customer, I want a delivery time/date and let Amazon figure out how to do it. They're presumably way better at it than I am. If Amazon fails at that, I want to be able to complain without feeling like "oh, it was my fault because I picked Rickshaw Bob as the carrier". W…

> I suspect that Amazon does not want to put additional cognitive load on the purchaser right at the most critical point of the conversion funnel. > As a customer, I want a delivery time/date and let Amazon figure out how to do it. The big problem here is that Amazon no longer offers you the ability to pick the delivery date. They'll tell you when your package will arrive, and you'll suck it up. It's a huge step back…

> The big problem here is that Amazon no longer offers you the ability to pick the delivery date. They'll tell you when your package will arrive, and you'll suck it up

But this isn't true. You can choose which day you want your package delivered. That's the point of setting your "Amazon delivery day". What am I missing?

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#107

Post by abawany »

jjrh wrote: post #53
behringer wrote: post #19

Earlier quoted context omitted.

Fedex is the absolute worst. They're never on time and I can't even go to a Fedex location to pick up my own fedex packages. They more or less simply get returned to sender if they require any kind of signature. I'm glad Amazon is finally putting a stop to it.

Worth mentioning that FedEx isn't horrible everywhere, in Canada they are pretty good and my preferred delivery method - really really good customer service. Purolator and UPS (most of the time) are terrible and even if you're home they won't even try and deliver to you instead just leaving a slip.

It's true in my experience as well. I am not a fan of Fedex as they have subjected me to a myriad of unintended adventures. However, once I had to mail a time-sensitive RFP to Canada and Fedex got it there well ahead of their specified time; I tried UPS and USPS and they both shrugged when asked about delivery guarantees for this shipment.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#108

Post by chrisseaton »

AgloeDreams wrote: post #39
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

Amazon is going to vertically integrate shipping, no question. The market demands it, and Amazon will probably eventually ship more packages than any of its competitors. And, Bezos isn’t dumb, so he’ll build and sell this capacity to others. It AMAZES ME how unreported it goes that they are doing this right now. They are doing it hilariously upfront and clearly. They bought massive amounts of Sprinters for Amazon Del…

> It AMAZES ME how unreported it goes that they are doing this right now.

It don't think it's a secret. Why do you think it'd be a major story?

> nobody bothered to ask.. 'Why?'

Because they're doing logistics... everyone knows that. Have you never had an Amazon logistics person deliver you parcel?

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#109

Post by InitialLastName »

kelnos wrote: post #7
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

> No one blames FedEx for their late package these days, they blame Amazon. As they should. FedEx's customer in this instance is Amazon, not the receiver of the package (who is a customer of Amazon, and Amazon alone). If anyone has the clout these days to hurt FedEx economically if they don't improve, it's Amazon. Amazon should be pushing FedEx (and their other shippers) to be more accountable for late, damaged, and…

I got a notification today that a signature-required package had been received by "signature not required".

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#110

Post by jschwartzi »

axaxs wrote: post #66
kelnos wrote: post #7

Earlier quoted context omitted.

> No one blames FedEx for their late package these days, they blame Amazon. As they should. FedEx's customer in this instance is Amazon, not the receiver of the package (who is a customer of Amazon, and Amazon alone). If anyone has the clout these days to hurt FedEx economically if they don't improve, it's Amazon. Amazon should be pushing FedEx (and their other shippers) to be more accountable for late, damaged, and…

Amazon doesn't seem much better. Last week, they 'delivered' an item, marked it delivered. The problem with that is that I didn't get it, and the picture proof was not my house. I have no idea whose house it was. When I called to ask for a refund, they first told me to wait as sometimes they mark things delivered before they are. I told him about the picture. Then he asked me to go door to door in my neighborhood bec…

Yeah, after the second time this happened I stopped ordering anything from Amazon.
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