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Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

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Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#51

Post by organsnyder »

Spooky23 wrote: post #2

Makes sense. Now I understand why UPS is delivering so late in my area, including having guys hanging out of UHaul trucks. FedEx ground is a dumpster fire, unless they are doing the smartpost thing where USPS delivers. In my area, they are almost as bad as Laser.

> Makes sense. Now I understand why UPS is delivering so late in my area, including having guys hanging out of UHaul trucks.

That's been happening around the holidays since well before Amazon started dominating the shipping industry.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#52

Post by ilikehurdles »

dylz wrote: post #35
ceejayoz wrote: post #27

Funny thing, though. If it were possible, I'd have Amazon block their own shipping service, for the same reasons. I've asked, and it isn't permitted. In my area, USPS/UPS have been rock solid, but ever since they largely switched to their internal FBA, I've had late packages at least monthly. It's clear they're buckling under the Christmas load, too. I've had over a dozen items delayed thus far.

I've had some utterly ridiculous situations, like having an CCTV capture a package being delivered, the driver taking a picture of the delivered package for tracking, and then the driver leaving with it. I've also had them deliver packages to the wrong apartment numerous times, taking pictures of floor mats that don't even exist within a mile of me.

>I've had some utterly ridiculous situations, like having an CCTV capture a package being delivered, the driver taking a picture of the delivered package for tracking, and then the driver leaving with it.

Same exact thing happened to me! Locals have also complained about the haphazard parking jobs and throw-your-package-at-your-door method that amazon's drivers do (to be fair on that last point, I regularly have the same experience with UPS).

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#53

Post by jjrh »

behringer wrote: post #19
evadne wrote: post #3

This is so strange. - FedEx is slated to report its latest quarterly results on Tuesday (17 December 2019). http://investors.fedex.com/news-and-events/upcoming-events/d... - FedEx ended two big contracts with Amazon earlier this year. https://www.cnbc.com/2019/12/06/amazon-blames-holiday-delive... Edit: I see many unhappy comments regarding FedEx here. In the UK we have Parcelfarce, which has achieved meme status.

Fedex is the absolute worst. They're never on time and I can't even go to a Fedex location to pick up my own fedex packages. They more or less simply get returned to sender if they require any kind of signature. I'm glad Amazon is finally putting a stop to it.

Worth mentioning that FedEx isn't horrible everywhere, in Canada they are pretty good and my preferred delivery method - really really good customer service. Purolator and UPS (most of the time) are terrible and even if you're home they won't even try and deliver to you instead just leaving a slip.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#54

Post by behringer »

freeone3000 wrote: post #36
behringer wrote: post #21

Earlier quoted context omitted.

They have a more accurate results by seeing actual performance numbers, not opinionated results. They see customer retention in certain areas, they see damaged, lost, stolen, late packages. They have numbers for every type of issue and every location. If they let customers decide, they'd be a lot more limited in both their reporting and their testing.

Then why do they keep sending me stuff through Intelcom when the last eight have not been delivered to my address?

Because they test on a large scale, not an individual scale

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#55

Post by badgers »

AgloeDreams wrote: post #39
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

Amazon is going to vertically integrate shipping, no question. The market demands it, and Amazon will probably eventually ship more packages than any of its competitors. And, Bezos isn’t dumb, so he’ll build and sell this capacity to others. It AMAZES ME how unreported it goes that they are doing this right now. They are doing it hilariously upfront and clearly. They bought massive amounts of Sprinters for Amazon Del…

WSJ reported on Amazon's expanding delivery ambitions 3 years ago: https://news.ycombinator.com/item?id=12600094

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#56

Post by macjohnmcc »

AdmiralAsshat wrote: post #42
bdcravens wrote: post #17

Earlier quoted context omitted.

We (my employer, Refund Retriever) has caught them just outright lying about deliveries before. https://www.refundretriever.com/blog/FedEx-Tracking-Error

I've had plenty of flat-out lies from Amazon delivery before (e.g. they claim delivery attempted at HH:MM PM, while I was in the living room five feet from the door, and yet somehow I must have "missed" their knock), FedEx and UPS alike, although I've never been able to prove it. With the proliferation of people with Ring video doorbells, however, I am surprised that someone does not send footage. "Oh, you tried to d…

I've been sitting at the door expecting a delivery that I paid to have delivered by 10am and saw a UPS driver run up to my door and put a note saying he missed me then running away. I opened the door and made him actually attempt to deliver. He didn't even ring the doorbell.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#57

Post by post_break »

sokoloff wrote: post #22
marklabedz wrote: post #16

If Amazon made it possible for a customer to pick (and pay for the presumed incremental cost of) alternative carriers, they'd have a gold mine of data on customer WTP and carrier quality at the local level.

I suspect that Amazon does not want to put additional cognitive load on the purchaser right at the most critical point of the conversion funnel. As a customer, I want a delivery time/date and let Amazon figure out how to do it. They're presumably way better at it than I am. If Amazon fails at that, I want to be able to complain without feeling like "oh, it was my fault because I picked Rickshaw Bob as the carrier". W…

I'd buy more if it meant USPS never handled another amazon package again in my lifetime.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#58

Post by themagician »

AgloeDreams wrote: post #39
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

Amazon is going to vertically integrate shipping, no question. The market demands it, and Amazon will probably eventually ship more packages than any of its competitors. And, Bezos isn’t dumb, so he’ll build and sell this capacity to others. It AMAZES ME how unreported it goes that they are doing this right now. They are doing it hilariously upfront and clearly. They bought massive amounts of Sprinters for Amazon Del…

It’s pretty heavily reported my dude. You see articles about it as well as photos showing Amazon logistics planes all the time.

Plus, you see the Amazon trucks all the time now. At least I do. What’s to report?

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#59

Post by AgloeDreams »

badgers wrote: post #55
AgloeDreams wrote: post #39

Earlier quoted context omitted.

Amazon is going to vertically integrate shipping, no question. The market demands it, and Amazon will probably eventually ship more packages than any of its competitors. And, Bezos isn’t dumb, so he’ll build and sell this capacity to others. It AMAZES ME how unreported it goes that they are doing this right now. They are doing it hilariously upfront and clearly. They bought massive amounts of Sprinters for Amazon Del…

WSJ reported on Amazon's expanding delivery ambitions 3 years ago: https://news.ycombinator.com/item?id=12600094

"Ambition" rather than 'They are just killing off UPS and FedEx' Its a huge billion dollar story that's been incredibly soft, just look at UPS's stock, this will result in them losing their largest partner, no movement at all.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#60

Post by kilo_bravo_3 »

behringer wrote: post #19
evadne wrote: post #3

This is so strange. - FedEx is slated to report its latest quarterly results on Tuesday (17 December 2019). http://investors.fedex.com/news-and-events/upcoming-events/d... - FedEx ended two big contracts with Amazon earlier this year. https://www.cnbc.com/2019/12/06/amazon-blames-holiday-delive... Edit: I see many unhappy comments regarding FedEx here. In the UK we have Parcelfarce, which has achieved meme status.

Fedex is the absolute worst. They're never on time and I can't even go to a Fedex location to pick up my own fedex packages. They more or less simply get returned to sender if they require any kind of signature. I'm glad Amazon is finally putting a stop to it.

Fedex has gotten to the point that if I see a merchant that has an exclusive arrangement with them (mainly suppliers for material I need to buy for work) I try somewhere else.

Whenever I don't have a choice, they disappoint me.

Just last week, I had a Fedex shipment that was late. One of the reasons it was late was that it passed through almost two dozen Fedex locations.

Seven in three days.

My package spent three days traveling from Coal City, IL (9:11am 11-Dec) to Swatara Township, PA, (10:59pm 13-Dec) a distance of 741 miles, on an EPIC UNFORGETTABLE 12-day adventure on its route from California to Maryland.

61.75 hours to travel 741 miles is an average speed of 12 mph.

Just a taste of the epic journey: https://i.imgur.com/C0NlH9K.png

Anecdotes are nice but this happens so frequently I've given up on Fedex and will only use them as a last resort.

I live in an area where Amazon Prime delivery is so fast that I swear that sometimes they deliver the damned thing I order before I actually order it.

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