Earlier quoted context omitted.
> liability When has any company been held liable for a customer modifying it. > distribution channels It might be annoying to create but they won't lose money on parts, it would likely be a profit center, just not as big a center as doing the repairs themselves. They already distribute parts to dealers around the world who service the tractors. > documentation They already have repair documentation that they distrib…
> When has any company been held liable for a customer modifying it. All the time. Regardless, the liability is to their brand. If someone hears that a John Deere tractor blew up and set a field on fire, they avoid the brand. Even if it was caused by an improper repair. > They already distribute parts to dealers around the world who service the tractors. Just guessing here, but I imagine they do this in bulk to local…
Perhaps the tractor is hard to repair safely, the manuals aren't good, qualified repairs are expensive/unavailable/take a long time and repair community isn't good enough...
Those seem like 100% legitimate buyers concern and I don't see why the brand should immune.