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Another great open source helpdesk in this space is Zammad https://github.com/zammad/zammad
This is great! I'm using Intercom, but I know it's going to get very expensive over the next few years, so I will keep an eye on this project. I'm thinking about starting to run my own tools instead of relying on third-party software, e.g. * GitLab.com (free, ~$80/mo for CI) => Self-hosted GitLab * Sentry.io (free) => Self-hosted Sentry * Slack ($24/mo) => Mattermost * Google Analytics (free) => Matomo The main reaso…
On the own you’re own data theme, I would also throw in metabase, mautic & zammad.
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A full demo or feature list would be nice. For comparison to other options out there.
Chatwoot Co-Founder here: We are working on the feature comparison and roadmap pages. It will be up on the website in a day or two.
Here's a blocklist for all these super annoying chat widgets: https://raw.githubusercontent.com/bcye/Hello-Goodbye/master/... You can import this into uBlock origin so you never have to see these things again.
Too bad there is no way to make a blocklist to block all freeloaders from visiting websites. The person who actually owns anything at all (the website owner) is somehow expected to give everything for free to someone who doesn't own anything at all (the website visitor). Plus I have found that the same people who complain loudly on internet forums about chat widgets (and many similar marketing tools) don't stop using…
We do stop using the website. Instead of using the website, we use tools like https://archive.is/ and the Wayback Machine to view less user-hostile snapshots of the website.
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I don’t understand what you are saying. There has always existed straightforward methods of preventing “freeloaders” as you call them from accessing your content. If you don’t believe me, go to wsj.com and report back. TV Broadcasters don’t get to force you to watch their ads, in fact skipping ads on broadcast tv is a big and legal market. Furthermore, today’s ad blocking detection can be very good at detention, so t…
>>I am more than happy to leave their shitty website and never come back. Unfortunately, if this is actually true, then you are the exception which proves the rule. That's precisely why I call these people "freeloaders". If they actually stopped visiting my website and wasting my site's resources based on such principles, I would be ecstatic to see them leave. >>TV Broadcasters don’t get to force you to watch their a…
This is not true for free over-the-air television.
Here's a blocklist for all these super annoying chat widgets: https://raw.githubusercontent.com/bcye/Hello-Goodbye/master/... You can import this into uBlock origin so you never have to see these things again.
Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…
Congrats on the launch. As a fellow Ruby/Rails developer I love seeing great open-source Ruby/Rails apps in a world where everyone seems to be trending to what's "sexy" now instead of what's tired and true.
This looks awesome, will watch for updates. I run a small nonprofit and we spend around 350/m on support services, would love to cut this cost!
Very nice to have more open source choice. Is there a flow builder with GUI included for bots?
This is great! I'm using Intercom, but I know it's going to get very expensive over the next few years, so I will keep an eye on this project. I'm thinking about starting to run my own tools instead of relying on third-party software, e.g. * GitLab.com (free, ~$80/mo for CI) => Self-hosted GitLab * Sentry.io (free) => Self-hosted Sentry * Slack ($24/mo) => Mattermost * Google Analytics (free) => Matomo The main reaso…