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Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

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Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#21

Post by cvg »

pranavrajs wrote: post #2

Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…

Nice job! Have you done any load testing on it? Curious how much server to buy to run an instance with some usage.

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#22

Post by mkohlmyr »

Having worked in this field for a while, you should look at tiered and tagged assignment. E.g. escalation tiers / priority assignment and assignment by browser language / geo up. From what I recall these were important as you look at supporting large organisations. Customisability (design) and pre-chat forms were also headline features.

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#23

Post by burtonator »

tarr11 wrote: post #17

This is great. Intercom’s pricing is outrageous for small startups so I could this getting traction.

It's $50 per month for all their products in their new program... This isn't insane but is still pricey when you're in an MVP mode.

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#24

Post by artur_makly »

Congrats on pivoting this to open.

As an Intercom customer ( perhaps paying too much ), it would be very helpful to see a basic feature comparison table and ideally an in-progress roadmap so that I may assess the opportunity costs for a possible migration. And if not a matrix, at least a simple list of top-level features, which I could not find in the docs.

For me, "Alternative", is a very loaded word that comes with an expectation of comparing the current scope of features offered by the aforementioned paid apps.

Best of luck!

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#25

Post by alexnewman »

pranavrajs wrote: post #2

Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…

omg I love you. I probably wont switch til you have a hosted version where I can pay you, sorry. Maybe you can launch one on heroku for me as a beta user and I'll pay you?

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#27

Post by gremlinsinc »

pranavrajs wrote: post #2

Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead…

A full demo or feature list would be nice. For comparison to other options out there.

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#28

Post by frequentnapper »

mushufasa wrote: post #20
joshmn wrote: post #3

Earlier quoted context omitted.

Congrats on the launch. As a fellow Ruby/Rails developer I love seeing great open-source Ruby/Rails apps in a world where everyone seems to be trending to what's "sexy" now instead of what's tired and true.

interesting spin on 'tried and true.' also works and made me smile.

unless it was a typo.

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#29

Post by jawngee »

burtonator wrote: post #23
tarr11 wrote: post #17

This is great. Intercom’s pricing is outrageous for small startups so I could this getting traction.

It's $50 per month for all their products in their new program... This isn't insane but is still pricey when you're in an MVP mode.

What new program?

Re: Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat

#30

Post by omarchowdhury »

jawngee wrote: post #29
burtonator wrote: post #23

Earlier quoted context omitted.

It's $50 per month for all their products in their new program... This isn't insane but is still pricey when you're in an MVP mode.

What new program?

https://www.intercom.com/early-stage
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