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Ask HN: Review RentPost.com

rentpost.com

201–210 of 255 posts

Re: Ask HN: Review RentPost.com

#201

Does this process payments from Canadian banks?

Hey!

We are currently working with our merchant provider and our dev team to support Canada.

I can let you know ASAP of any updates. Just give us your email via rentpost.com/contact form.

thanks for the input :)

Re: Ask HN: Review RentPost.com

#203

Earlier quoted context omitted.

Please don't take offense, but you are going to run into tenants eventually who will call you DAILY to fix things or complain. Maybe they feel the bedroom is colder today than yesterday, or they saw a spider in front of the building, or maybe they don't like the shape of the clouds overhead on Thursdays. Until you rent to enough people to start getting these renters, you've been isolated.

Every business has these kinds of customers. Hopefully your only plan for dealing with them is not to make it more difficult for all of your customers to contact you, including the 99% who never bother you.

Nope. We answer the phone the same for everyone. And we already have a web portal that does all of this. But none of our customers use it. They want to complain in person or over the phone.

Re: Ask HN: Review RentPost.com

#205
post #13

Earlier quoted context omitted.

Additionally, since the aforementioned demographics on property owners and management companies is accurate, you should consider alternative tactics. What about modifying the initial workflow from the Tenants perspective and allow Tenants to make rent payments to Landloards who are not yet even on this site? Seems like the easiest way to address your potential market (landlords) since there is certainly a huge demogr…

YES, but there are SERIOUS issues to doing this with regards to payments. You essentially have to be a registered bank or approved status in order to aggregate payments in order to support this. It's very complicated, expensive, and there is tons of red tape. This is where we wanted to go from the start before addressing many of these concerns.

sorry, but these are just excuses. disrupting process is the entire goal, so start thinking outside the box and figure it out, not avoiding it because its "hard"

Re: Ask HN: Review RentPost.com

#207

I own with my father a 30 unit building. With that, let me just address the tagline: "Connect with tenants effortlessly, automate rent with online rent collection, organize work orders, and much more!" - Connect with tenants effortlessly - Not a good thing, Usually leads to excess work orders, more "asks" and petty squabbles about this and that. - Automate rent with online rent collection - Not sure how this is going…

So basically what you're saying is this tool actually solves the tenant's problems, and not the landlord's...

Thanks for the input!

what features would you like to see for a landlord/manager?

Re: Ask HN: Review RentPost.com

#209

Earlier quoted context omitted.

How did you come off saying that our customer service is bad? Thats a pretty big jump without knowing me or our business. Dont assume that because we dont want to induce more work orders / complaints that we have bad service. What you are saying is "bad" is akin to me asking why sites dont have a "Dissatisfied? Click here for a refund" button on every page. Providing absolute ultimate customer service will cause you…

@pinksoda We fix sinks and whatnot right away- If you dont,they only become bigger issues. :) Its stuff like "Can I have 13 small dogs in my apartment" that gets to you.

If they can't ask, you'll find out they just got their 14th dog, though. It's enough to make a man screaming from landlording - oh wait - I did!

Re: Ask HN: Review RentPost.com

#210

I own with my father a 30 unit building. With that, let me just address the tagline: "Connect with tenants effortlessly, automate rent with online rent collection, organize work orders, and much more!" - Connect with tenants effortlessly - Not a good thing, Usually leads to excess work orders, more "asks" and petty squabbles about this and that. - Automate rent with online rent collection - Not sure how this is going…

I hate to say it, but most of the descriptions you provide about yourself as a landlord typify why people often dislike them.

Try being a landlord. It will make you lose all possible belief in the basic worth of humanity. You cannot imagine.
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