131–140 of 255 posts
"Your rental property now comes standard with it's very own web dashboard"
When I see an error like that, I lose a great deal of respect for the company. Either it means it's worked by people who lack understanding of grammar, or lack the motivation to proofread their work. Neither is a great signal for me.
The website is BEAUTIFUL though.
Earlier quoted context omitted.
My current apartment complex has a portal where one can pay via eCheck and it's pretty awesome. Do you have a "convenience fee" for paying by credit card? How well do you advertise it? > I think the last thing we would want is to make it easier for the tenant to complain about things. Kinda sounds like a place where I don't want to live. How are your ratings on ApartmentRatings.com?
You might not. Its not about not fixing things when they break or keeping the place clean. Those things are legitimate concerns and are taken care of. Its about when a tenant complains because he wants all new appliances because he thinks they use too much electricity. Its about when a tenant wants to get 100$ off his rent every month because he now has a sick uncle living with him. Its about when a tenant wants to h…
Maybe not, but with more information available online now your next potential tenant will be able to take that into account. (And don't think I didn't notice you dodged the ratings question). Places with better reputations will attract better tenants and have better occupancy rates.
I own with my father a 30 unit building. With that, let me just address the tagline: "Connect with tenants effortlessly, automate rent with online rent collection, organize work orders, and much more!" - Connect with tenants effortlessly - Not a good thing, Usually leads to excess work orders, more "asks" and petty squabbles about this and that. - Automate rent with online rent collection - Not sure how this is going…
I'm not trying to attack you personally, but your response is typical of the real estate industry, and exactly why there's a hole in the market worth billions. For whatever reason, customer service is almost uniformly bad in the real estate industry. It's so bad, people don't even realize how bad it is, because they've never had anything else to choose from. For example, this kind of attitude makes me really sad: I t…
Disclosure: I spend 8-10 hours a day managing and talking to other landlords.
Earlier quoted context omitted.
My current apartment complex has a portal where one can pay via eCheck and it's pretty awesome. Do you have a "convenience fee" for paying by credit card? How well do you advertise it? > I think the last thing we would want is to make it easier for the tenant to complain about things. Kinda sounds like a place where I don't want to live. How are your ratings on ApartmentRatings.com?
You might not. Its not about not fixing things when they break or keeping the place clean. Those things are legitimate concerns and are taken care of. Its about when a tenant complains because he wants all new appliances because he thinks they use too much electricity. Its about when a tenant wants to get 100$ off his rent every month because he now has a sick uncle living with him. Its about when a tenant wants to h…
Earlier quoted context omitted.
I'm not trying to attack you personally, but your response is typical of the real estate industry, and exactly why there's a hole in the market worth billions. For whatever reason, customer service is almost uniformly bad in the real estate industry. It's so bad, people don't even realize how bad it is, because they've never had anything else to choose from. For example, this kind of attitude makes me really sad: I t…
How did you come off saying that our customer service is bad? Thats a pretty big jump without knowing me or our business. Dont assume that because we dont want to induce more work orders / complaints that we have bad service. What you are saying is "bad" is akin to me asking why sites dont have a "Dissatisfied? Click here for a refund" button on every page. Providing absolute ultimate customer service will cause you…
We fix sinks and whatnot right away- If you dont,they only become bigger issues. :)
Its stuff like "Can I have 13 small dogs in my apartment" that gets to you.
Earlier quoted context omitted.
My current apartment complex has a portal where one can pay via eCheck and it's pretty awesome. Do you have a "convenience fee" for paying by credit card? How well do you advertise it? > I think the last thing we would want is to make it easier for the tenant to complain about things. Kinda sounds like a place where I don't want to live. How are your ratings on ApartmentRatings.com?
You might not. Its not about not fixing things when they break or keeping the place clean. Those things are legitimate concerns and are taken care of. Its about when a tenant complains because he wants all new appliances because he thinks they use too much electricity. Its about when a tenant wants to get 100$ off his rent every month because he now has a sick uncle living with him. Its about when a tenant wants to h…
Earlier quoted context omitted.
I'm not trying to attack you personally, but your response is typical of the real estate industry, and exactly why there's a hole in the market worth billions. For whatever reason, customer service is almost uniformly bad in the real estate industry. It's so bad, people don't even realize how bad it is, because they've never had anything else to choose from. For example, this kind of attitude makes me really sad: I t…
I see the customer service issues in the real estate industry (especially property management) as being created by two issues (and disclosure: I've worked in real estate for the past 11 years, from the front desk to franchise ops manager to consulting back to the industry): * High staff turnover * Procedures that suck staff time, instead of supporting them Being a property manager is, for the most part, an awful job.…
Earlier quoted context omitted.
I'm not trying to attack you personally, but your response is typical of the real estate industry, and exactly why there's a hole in the market worth billions. For whatever reason, customer service is almost uniformly bad in the real estate industry. It's so bad, people don't even realize how bad it is, because they've never had anything else to choose from. For example, this kind of attitude makes me really sad: I t…
How did you come off saying that our customer service is bad? Thats a pretty big jump without knowing me or our business. Dont assume that because we dont want to induce more work orders / complaints that we have bad service. What you are saying is "bad" is akin to me asking why sites dont have a "Dissatisfied? Click here for a refund" button on every page. Providing absolute ultimate customer service will cause you…
Sure, There is a line somewhere to be crossed/not crossed. The only example I can give is maybe along the lines of google. There is no support whatsoever, yet people remain happy for the most part when things break. People love google. But you cant call and complain- You have to jump through a few hoops and fill out forms first. Thats all I am saying- If you make things too easy, your costs will go up with no additional return on revenue in either the short or long term.
Earlier quoted context omitted.
My current apartment complex has a portal where one can pay via eCheck and it's pretty awesome. Do you have a "convenience fee" for paying by credit card? How well do you advertise it? > I think the last thing we would want is to make it easier for the tenant to complain about things. Kinda sounds like a place where I don't want to live. How are your ratings on ApartmentRatings.com?
You might not. Its not about not fixing things when they break or keeping the place clean. Those things are legitimate concerns and are taken care of. Its about when a tenant complains because he wants all new appliances because he thinks they use too much electricity. Its about when a tenant wants to get 100$ off his rent every month because he now has a sick uncle living with him. Its about when a tenant wants to h…
Managers spend massive amounts of money trying to find new tenants for a unit. If you have yearly turnover b/c you intentionally stay disconnected with tenants, this will increase your overhead, not the other way around. Hire a college kid to sort through the work orders and prioritize them accordingly.