Earlier quoted context omitted.
....what kind of behavior were you expecting? AirBnb has always had atrocious customer service.
I disagree. I've been both a host and customer for many years, and in general I've found the customer service to be good or even very good for resolving issues either as a host or as a customer. In fact, many 'scare' articles about airbnb puzzle me, because it seem seems that the problems could have been avoided if the guest had read the reviews and/or booked with a superhost (or other host with a history of good rev…
Yea? Do explain your confidence.