Live data from Hacker News

Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

variety.com

91–100 of 213 posts

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#92
post #51

rule 1 of hollywood tech support: Always take what the editor says with a massive pinch of salt. I spent ten years in the movie industry, and the people that were the most forthright, and almost universally wrong about technical things were editors. "The monitor is out of grade" No, you've set the background lights to red. "The sound is out of sync" No, you've turned off the amp and somehow managed to get the crappy…

What you're describing sounds like industry-specific anecdotes from a very common, cross-industry reality about non technical users.

http://3e.org/xy.png

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#93
post #37

Earlier quoted context omitted.

That must really be annoying someone over at apple. Spend all that time design something beautiful. And... Everyone calls it garbage

Beautiful? There's a reason why it got the name, it looks like a trashcan. And the old mac pro is filled with garbage(how fitting, right?). If it was any good then apple would have stuck to it, but it was garbage, so they didn't. Now we have the new mac pro, and it's a big step up from the trashcan.

From trashcan to cheese grater.

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#94

Earlier quoted context omitted.

We also call them "trashcans" in conversation. It's an identifiable and memorable term, rather than "mac pro (original/2006)", "mac pro (cylinder/2013)" or "mac pro (cheese grater/2019)"

Didn't the original Mac Pro look like a cheese grater, too?

It had a mesh in the pre trash can version but the new one looks far more like a grater with spaced holes and an indented piece of metal that looks like the blade.

https://icdn2.digitaltrends.com/image/digitaltrends/mac-pro-...

https://blog.macsales.com/wp-content/uploads/2012/05/prod_ap...

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#95

Whats with this kneejerk advice? Honestly who turns off their macs? Are they talking about sleep mode?

I do after I notice it starting to get really slow, but I always check uptime in terminal before I do. Just happened last night, after 62 days of running!

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#96
post #67

Earlier quoted context omitted.

Yes, and lots of very smart designers have put lots of time over many decades into making trashcans look good. The apple trashcan certainly looks vastly better than other commercially available workstations.

It's a shame really, I feel like we've lost something from the years of SGI workstations that looked like they came straight from the future.

You mean bright LED's and transformer-like mods?

I don't think so, seems like ALL gaming PC's are like that.

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#99
post #65

Earlier quoted context omitted.

I'd revise that to the far more irritating segment of users who think they're more technical than they really are. Actual non technical users are fine, because they generally know when they don't understand a thing. The thinks-their-technical users will bravely throw in whatever phrases they've heard mentioned in relation to a completely unrelated problem.

What, will you refuse to help me if I call you in deep distress and said that "xcode command line tools is failing to update because of the nginx 503 errors clearly visible in Safari"

I wouldn't absolutely refuse to help, but if you are like some users I've dealt with and you keep repeating that instead of answering specific questions I've actually asked† then I'll drop the call and mark the support ticket as paused‡ until the information requested is provided.

[†] Q: can you check A, User: why if the problem is Z? Q: could you do B and tell me what the response is?, User: but I'm sure the problem is Z, Q: what version of C do you have?, User: that shouldn't' matter because the problem is Z, ..."

[‡] meaning it is not running against any SLA clocks

The two matters could be separate symptoms of the same underlying problem for which more information is needed. Admittedly in this case you would probably be right and the tool is likely failing to update because it is getting the same 503:Overloaded responses from the http server, but that is not necessarily the case (perhaps the server is agent sniffing and provides a different, more human interpretable, response to requests from browsers, the response for humans is proxied by this server from another and that is currently overloaded, so the update tool isn't getting the same 503 responses that you are).

Re: Mysterious Avid Issue Knocks Out Mac Pro Workstations Across Hollywood

#100
post #46

This is what Avid sends you after creating an account: Your iLok account allows you to: - Use the free iLok License Manager application to manage your licenses - Take advantage of Zero Downtime and Theft & Loss Coverage premium services to help protect your investment Take advantage of Zero Downtime I never understand what they mean with this, but now it definitely lost all its meaning.

Zero Downtime is a paying option provided by PACE (makers of the iLok and the copy protection software) for extended support if one loses their licenses. It covers a broken/lost/stolen iLok, not sure how it would fit in this case. A few years back I was working for a company that used iLok protection and had a major outage like this, we nicknamed it the iLokalypse.

From what I recall zero downtime simply meant if a ilok went missing then PACE would assist you in replacing license(s) to a replacement ilok from their end. Trouble is often times you couldn’t quickly find a replacement ilok without a guitar center nearby and would still have to order it through avid store and wait for it to arrive if you didn’t plan for this.
Post reply on HN