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Banned from Google Ads for Using Apple Card

smartprivacy.io

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Re: Banned from Google Ads for Using Apple Card

#61

Post by usaphp »

alanfranz wrote: post #13

Beyond the fact that I don't understand why a virtual card should be a problem, I think that this era of "we can deny you a service and tell you nothing" should stop. It's one of the biggest issues of the modern internet. I understand that laws are different around the world. In Italy, whatever is defined as a "public exercise" - anything offering its services to the anybody, be it a shop, a store, a cafè, a restaura…

> If you want to serve members only, you can build your private club

Isn't Google Ads kind of that already? You need to get approval to create your campaigns, and you have to provide all of your information in order to post ads?

Re: Banned from Google Ads for Using Apple Card

#62

Post by mayank »

jaclaz wrote: post #31
skykooler wrote: post #22

Earlier quoted context omitted.

There's rules about discrimination for specific reasons: you can't discriminate based on age, race, gender, etc. "Which credit card" you use isn't one of those categories, so it's legal to discriminate based on it. (And is often done, though not to this extent; many places, for example, will accept Visa and Mastercard but not Discover.)

>so it's legal to discriminate based on it. (And is often done, though not to this extent; many places, for example, will accept Visa and Mastercard but not Discover.) Sure, but one thing is: "Sorry, I cannot accept Discover, do you happen to have another means of payment?" and another one is: "Sorry, I cannot accept Discover, and since you presented one of those cards to me once, then you are prevented for the rest…

Unfortunately both your scenarios are perfectly legal. Credit cards are not a protected class.

Re: Banned from Google Ads for Using Apple Card

#63

Post by jes »

slenk wrote: post #21
bovermyer wrote: post #7

The author offers it as a warning against using Apple Card. I read it as confirmation that Google would do well to focus on customer service for once.

What's easier? Not getting an Apple card or changing Google.

I'm taking a middle path, making changes at my own pace on things that lessen my interactions with Google, Facebook, etc. I'm enjoying Protonmail, for example.

Re: Banned from Google Ads for Using Apple Card

#64

Post by philco »

Has nothing to do with the payment platform you chose is my best guess. Has to do with what you were paying to send ad traffic to, and possible misrepresentation of facts on that page. Were you testing landing pages for concepts where you didn't include terms of use, privacy policies or misrepresented the state of your product?

That would be my best guess.

Re: Banned from Google Ads for Using Apple Card

#65

Post by jsonne »

jonknee wrote: post #2

Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…

FWIW Facebook will also ban you without telling you which ad policy you violated. Most infuriating they can pull access to accounts or your ability to turn off ads while they're still running and connected to a credit card. To me, that seems like a lawsuit waiting to happen.

Re: Banned from Google Ads for Using Apple Card

#66

Post by alanfranz »

usaphp wrote: post #61
alanfranz wrote: post #13

Beyond the fact that I don't understand why a virtual card should be a problem, I think that this era of "we can deny you a service and tell you nothing" should stop. It's one of the biggest issues of the modern internet. I understand that laws are different around the world. In Italy, whatever is defined as a "public exercise" - anything offering its services to the anybody, be it a shop, a store, a cafè, a restaura…

> If you want to serve members only, you can build your private club Isn't Google Ads kind of that already? You need to get approval to create your campaigns, and you have to provide all of your information in order to post ads?

Mmh, I get ads about adwords almost weekly.

Re: Banned from Google Ads for Using Apple Card

#67

Post by weinzierl »

jaclaz wrote: post #31
skykooler wrote: post #22

Earlier quoted context omitted.

There's rules about discrimination for specific reasons: you can't discriminate based on age, race, gender, etc. "Which credit card" you use isn't one of those categories, so it's legal to discriminate based on it. (And is often done, though not to this extent; many places, for example, will accept Visa and Mastercard but not Discover.)

>so it's legal to discriminate based on it. (And is often done, though not to this extent; many places, for example, will accept Visa and Mastercard but not Discover.) Sure, but one thing is: "Sorry, I cannot accept Discover, do you happen to have another means of payment?" and another one is: "Sorry, I cannot accept Discover, and since you presented one of those cards to me once, then you are prevented for the rest…

From Google's point of view it's more like:

"Sorry, I cannot accept this bill, and since you presented counterfeit money to me once, then you are prevented for the rest of your life to enter these premises again".

I'm not saying this is right, but I think it's the more apt analogy.

Re: Banned from Google Ads for Using Apple Card

#68

Post by [deleted] »

AceJohnny2 wrote: post #48
GeekyBear wrote: post #39

Earlier quoted context omitted.

In your example, the user was easily able to contact a real human being who informed them that their account had been terminated for using a fraudulent gift card. That human being even went to bat for the user and tried to convince corporate that buying the fraudulent gift card had been an honest mistake in trusting the wrong seller and not intentional fraud. This seems like quite a different experience from "you are…

Read on for the salient part. > This Senior Agent #2 was not as supportive as the first, and gave me information that contradicted Senior Agent #1: “Your account has been permanently disabled,” he said. “There is nothing else you can do, there is no escalation path.” > When I asked for an explanation as to why, all he would say is, “See the terms and conditions.” Ultimately, the author was able to get out of that dea…

[deleted]

Re: Banned from Google Ads for Using Apple Card

#69

Post by alanfranz »

mayank wrote: post #62
jaclaz wrote: post #31

Earlier quoted context omitted.

>so it's legal to discriminate based on it. (And is often done, though not to this extent; many places, for example, will accept Visa and Mastercard but not Discover.) Sure, but one thing is: "Sorry, I cannot accept Discover, do you happen to have another means of payment?" and another one is: "Sorry, I cannot accept Discover, and since you presented one of those cards to me once, then you are prevented for the rest…

Unfortunately both your scenarios are perfectly legal. Credit cards are not a protected class.

Imagine if that very thing happened at a grocery store. You're in a small town, no alternative, and you've got no driving licence. Would you like to starve because of no reason?

Btw, I'm not saying it's illegal. I'm saying it SHOULD be illegal.

Re: Banned from Google Ads for Using Apple Card

#70

Post by danShumway »

slenk wrote: post #21
bovermyer wrote: post #7

The author offers it as a warning against using Apple Card. I read it as confirmation that Google would do well to focus on customer service for once.

What's easier? Not getting an Apple card or changing Google.

Avoiding Apple card is no guarantee that you won't run into the same problem somewhere else.

What's easier? Changing Google, or spending all of your time constantly worrying that your entire business could be disrupted or destroyed at random?

You can't look at it as one isolated event with one isolated solution; the takeaway is, "even innocuous, good-faith 'mistakes' might be enough for Google to randomly shut me down with no explanation and no recourse." There's no way to guard against that except to stop using Google.

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