I ran a website that I first coded when I was 14-15, then kept improving over the years. It was for amateur electronic music producers to upload their tracks and after a few years there were several thousand active users, generating ~$400/month in AdSense. One day a relatively famous DJ tweeted a link to a song on the website, and that day alone generated close to $300, so 19 year old me thought he was about to earn…
Honestly my big problems with Google as a user are the same as yours: they try to automate their customer service, and the software just isn't even close to being a human equivalent. It's an absolute nightmare.
> Wed, Aug 28, 9:28 AM EDT: Google Play team > I’m not able to provide any more information or a better answer to your question. In our previous email, I made sure to include all the information available to me.
Update: It looks like they didn't actually include all the information available to them, there's another level of escalation, apparently only accessible after public attention https://twitter.com/GooglePlayDev/status/1166999937156100096