Earlier quoted context omitted.
But that's only like 2%. Why still keep around people who are clearly taking advantage of higher rates of cash back like 5% and not paying anything in interest though? What's the benefit of keeping them as customers?
It's closer to 3%, and I don't think there's a way to beat that on the cash back except on a per category basis. Also, a lot of folks end up carrying a balance in spite of their best intentions. I suspect this happens relatively often even for folks with a long history of not doing so - e.g. maybe you get fired for the first time and start running up a balance, not long before you've run up some significant interest…
And then there's huge credit card bonuses like $150 for Chase Freedom which is like $7.5k of spending's worth...
But again, that doesn't really answer my question. I very much realize lots of people do pay interest. But there are also people who don't, and possibly never have, for many years. I'm asking why do they keep those people around as customers if they're literally losing money on them? To me the obvious answer is they're still bringing value, and the only realistic form that can take as I see it seems to be their transaction data.