Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Guess I'm Done with Discord

wowana.me

Post reply on HN
Print view View original

11–20 of 121 posts

Re: Guess I'm Done with Discord

#11

Post by esotericn »

_qwfv wrote: post #9
esotericn wrote: post #5

It's frustrating to be a power user in general with these sort of 'automated lockout detection' mechanisms. I've lost count of the number of times I've tried to log in to, I dunno, eBay or whatever, and computer says no, and I have to call some bloody line and speak to someone who hates their job and doesn't understand what I mean when I talk about IP addresses. I wish that these services had a way to check some box…

You think the right set of people will check that box? And that if they do get hacked they won't cost the company a ton of resources in support/lawsuits/etc?

I mean, in practice, the 'right set of people' just don't use the service, so you're probably right.

I've probably made about ten discord accounts with random names to join some one off server, then gone back to IRC, because it just works.

Re: Guess I'm Done with Discord

#12

Post by nullandvoid »

Strange I was just thinking about this issue the other day

Discord is a bit of a haven for spammers / scammers with my own account having received messages from several hundred random accounts ( to be fair the user is normally deleted before I read the message )

As a discussion / personal curiosity point how would the HN community reccomend discord handle this level of spam going forward?

Re: Guess I'm Done with Discord

#13

Post by esotericn »

Pfhreak wrote: post #7

> I refuse to provide phone verification as I believe it is Discord's fault for flagging my account... > I will be communicating with a couple communities with which I'm involved to explain that I am unable to use Discord Does this person not have a phone? 'Unable' seems like a stretch. If this person said, "I don't want to provide my phone number to Discord, so I'm going to stop using it" I'd understand. Their openi…

Force is more aggressive than language.

In that sense, bureaucracies are aggressive by default; that they use friendly language doesn't change this.

Imagine that one day, your car locks you out, and there's a smiley face and it says "oh hey, just call this number dude". Is that any less aggressive simply because it's 'friendly'? Of course not.

In many ways it's worse - because it's almost sarcastic (it's not _really_ that way, of course, because the customer support agent in this scenario is a robot, but it sure feels like it).

Re: Guess I'm Done with Discord

#14

Post by jacquesm »

mostlysimilar wrote: post #3

I understand the frustration on the part of the user and I dislike that we're all being forced to give up our anonymity to use these platforms... but also the tone of both emails was quite antagonistic. They may have had slightly better luck if they'd been friendlier and not attempted to school the Discord staff on how their app should behave.

> but also the tone of both emails was quite antagonistic

The customer is always right.

> They may have had slightly better luck if they'd been friendlier and not attempted to school the Discord staff on how their app should behave.

Or not. Besides, it should not matter, either they did something bad or they did not, the tone of the message may upset the recipient but when you ban someone just like that you can expect them to be upset and your first line support people should be able to take that sort of heat in stride.

Sucking up to support staff when your account has been banned for no particular reason should not be a pre-requisite for having it dealt with professionally, in fact a good first line support worker will be able to de-escalate such a situation quickly by showing some competence and making sure the user is dealt with as they should.

Re: Guess I'm Done with Discord

#15

Post by fbcpck »

Pfhreak wrote: post #7

> I refuse to provide phone verification as I believe it is Discord's fault for flagging my account... > I will be communicating with a couple communities with which I'm involved to explain that I am unable to use Discord Does this person not have a phone? 'Unable' seems like a stretch. If this person said, "I don't want to provide my phone number to Discord, so I'm going to stop using it" I'd understand. Their openi…

https://en.wikipedia.org/wiki/Anal_retentiveness

Re: Guess I'm Done with Discord

#16

Post by pfisch »

1)You're not a paying user

2)You use proxies/tor which probably makes your concerns the concerns of 0.01% of the user-base.

Why should a company whose primary motive is to be profitable go so far out of their way for you, a non-paying client whose concerns represent basically none of the legitimate user-base?

Re: Guess I'm Done with Discord

#18

Post by kart23 »

Tor breaks a lot of shit for me, and I dont even bother with captchas becuase it usually just flags me as a bot. So I dont think this is particularly surprising or out of the ordinary.

But yeah, discord used to be held in high standards by me and plenty of other gamers, but they have made it clear that they cannot handle tough situations, and dont really care about their userbase. Someone should start a privacy focused phone number as a service, acces to texts online and through an app. Allow people to basically have a spam phone number that they can give out to online services, but make people pay for it obviously. Like 10minutemail but long term and for texts only.

Re: Guess I'm Done with Discord

#19

Post by giancarlostoro »

nullandvoid wrote: post #12

Strange I was just thinking about this issue the other day Discord is a bit of a haven for spammers / scammers with my own account having received messages from several hundred random accounts ( to be fair the user is normally deleted before I read the message ) As a discussion / personal curiosity point how would the HN community reccomend discord handle this level of spam going forward?

It becomes extremely obvious when someones sharing a link to thousands of users they have never spoken to before. Idk about how you use Discord but I can only send so many messages to so many people in a few minutes.
Post reply on HN