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Guess I'm Done with Discord

wowana.me

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Re: Guess I'm Done with Discord

#2

Post by elmerfud »

This is a typical response from service companies in the Internet age. They don't care about truth, or what actually happened, the algorithm says you're bad then you're bad. There's no human to appeal to, no human oversight of if their algorithm is right or wrong. They use another algorithm to check it, which tells them that you must be a bad actor.

I've had my own issues with Lyft that are similar. Banned from using their service even though I've never actually ordered a ride from them. Banned upon sign up. No review, no appeal, they don't even follow their own terms of service.

I'm not one to normal advocate for government regulations and oversight, but there's way to much consumer abuse for these Internet age services. Consumer protections can't come soon enough.

Re: Guess I'm Done with Discord

#3

Post by mostlysimilar »

I understand the frustration on the part of the user and I dislike that we're all being forced to give up our anonymity to use these platforms... but also the tone of both emails was quite antagonistic. They may have had slightly better luck if they'd been friendlier and not attempted to school the Discord staff on how their app should behave.

Re: Guess I'm Done with Discord

#4

Post by Havoc »

I've been waiting for this in a way.

This surge in adopt is pretty classic. It feels artificially hot / running at too high temps if that makes sense.

I don't see a superior product so don't see this crashing, but Discord is going down only from here

Re: Guess I'm Done with Discord

#5

Post by esotericn »

It's frustrating to be a power user in general with these sort of 'automated lockout detection' mechanisms.

I've lost count of the number of times I've tried to log in to, I dunno, eBay or whatever, and computer says no, and I have to call some bloody line and speak to someone who hates their job and doesn't understand what I mean when I talk about IP addresses.

I wish that these services had a way to check some box and say "look, I really know what I'm doing, let anyone with the correct password/SSH key/whatever in".

If it gets hacked, _then_ I can go through all of that shit. In this case we're talking about a bloody chat server for christ's sake.

Re: Guess I'm Done with Discord

#7

Post by Pfhreak »

> I refuse to provide phone verification as I believe it is Discord's fault for flagging my account...

> I will be communicating with a couple communities with which I'm involved to explain that I am unable to use Discord

Does this person not have a phone? 'Unable' seems like a stretch. If this person said, "I don't want to provide my phone number to Discord, so I'm going to stop using it" I'd understand.

Their opening email also strikes a pretty aggressive tone -- calling Discord anal, insulting, "spit in my face" then goes on to make a number of demands of the company? I'm not super surprised the customer service rep on the other side didn't go out of their way to help.

Re: Guess I'm Done with Discord

#8

Post by Judgmentality »

elmerfud wrote: post #2

This is a typical response from service companies in the Internet age. They don't care about truth, or what actually happened, the algorithm says you're bad then you're bad. There's no human to appeal to, no human oversight of if their algorithm is right or wrong. They use another algorithm to check it, which tells them that you must be a bad actor. I've had my own issues with Lyft that are similar. Banned from using…

Assuming you're willing to share, how did you get banned from Lyft without ever ordering a ride?

Re: Guess I'm Done with Discord

#9

Post by _qwfv »

esotericn wrote: post #5

It's frustrating to be a power user in general with these sort of 'automated lockout detection' mechanisms. I've lost count of the number of times I've tried to log in to, I dunno, eBay or whatever, and computer says no, and I have to call some bloody line and speak to someone who hates their job and doesn't understand what I mean when I talk about IP addresses. I wish that these services had a way to check some box…

You think the right set of people will check that box? And that if they do get hacked they won't cost the company a ton of resources in support/lawsuits/etc?
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