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I feel like im talking to the borg

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Re: I feel like im talking to the borg

#61

Post by georgehotelling »

codingdave wrote: post #13

A real gem in there was the comment of "there is actually an open door policy at the FCs, which allows us to directly communicate with our managers if we have concerns or issues." Think about that for a second. The fact that they feel that is notable to call out, saying they "actually" have that... implies that they believe it is normal to not have an open door policy, and not be allowed to talk to their managers abo…

That jumped out at me too. My reading was the implication that if there was a union, you would lose that. It seems like a common anti-union talking point, from what I've seen at Walmart and Whole Foods.

Re: I feel like im talking to the borg

#62

Post by qwsxyh »

blhack wrote: post #15

Can somebody explain how to parse the page linked here? This seems like deeplinking Intl the middle of a conversation. Side note: it feels like Twitter specifically has done immeasurable damage to the discourse. Why does the communication have to be presented so confusingly? To an outsider it seems like it’s to create maximum outrage/confusion/dopamine response. That’s much scarier to me than a customer service team.

You scroll up, and then read each tweet.

I refuse to believe HN users are this genuinely ignorant about such a basic website. It's really nowhere near as hard to read as anyone here makes it out to be.

Re: I feel like im talking to the borg

#63

Post by _bxg1 »

blhack wrote: post #15

Can somebody explain how to parse the page linked here? This seems like deeplinking Intl the middle of a conversation. Side note: it feels like Twitter specifically has done immeasurable damage to the discourse. Why does the communication have to be presented so confusingly? To an outsider it seems like it’s to create maximum outrage/confusion/dopamine response. That’s much scarier to me than a customer service team.

Just... scroll up for the earlier parts of the thread?

Re: I feel like im talking to the borg

#64

Post by PhasmaFelis »

avsteele wrote: post #14

I see people saying they are 'chat bots'; any evidence of this other than people's general feeling? To me the FCA's came off like normal human beings who actually like their job a bit more than average (these people do exist). The people replying to them come off as infantile.

They're clearly not literal bots, but they're just as clearly following a loose corporate script while claiming it's their own honest opinion.

Re: I feel like im talking to the borg

#65

Post by PhasmaFelis »

vinceguidry wrote: post #3
duiker101 wrote: post #2

That was so weird to read. If they are really free to say whatever they want can they talk trash about amazon and keep the ambassador job?

They're not real, they're Twitter chat bots. That Amazon thinks this was a good PR move is truly astonishing.

They're people (one person?) following a corporate script, but they're clearly not literally chatbots. Chatbots aren't even this coherent.

Re: I feel like im talking to the borg

#66

Post by Frondo »

codingdave wrote: post #13

A real gem in there was the comment of "there is actually an open door policy at the FCs, which allows us to directly communicate with our managers if we have concerns or issues." Think about that for a second. The fact that they feel that is notable to call out, saying they "actually" have that... implies that they believe it is normal to not have an open door policy, and not be allowed to talk to their managers abo…

This may also stem from some union-busting messaging. One of the talking points that you see on anti-union posters and in videos is "unions get in the way of you talking to your manager, when you can talk to your manager directly you can address concerns straightaway with them."

This reminds me of that.

Re: I feel like im talking to the borg

#70

Post by GarrisonPrime »

georgehotelling wrote: post #61
codingdave wrote: post #13

A real gem in there was the comment of "there is actually an open door policy at the FCs, which allows us to directly communicate with our managers if we have concerns or issues." Think about that for a second. The fact that they feel that is notable to call out, saying they "actually" have that... implies that they believe it is normal to not have an open door policy, and not be allowed to talk to their managers abo…

That jumped out at me too. My reading was the implication that if there was a union, you would lose that. It seems like a common anti-union talking point, from what I've seen at Walmart and Whole Foods.

In my experience being in a union (against my preferences) it’s not implied, but a fact.

Unions have sued their own members for speaking with managers about grievances.

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