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Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

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121–130 of 147 posts

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#121
post #94

It seems you have fullstory.com tracking all input & mouse events. Can you confirm? Every few seconds, a large payload goes to fullstory with all details: 47: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day blank"]]} 63: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "15", 96]]} 71: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "23", 96]]} 72: {Whe…

If legislators and law enforcement won't stop the widespread various kinds of secret spying behavior of dotcoms, we could try social pressure.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#122
post #112
post #94

It seems you have fullstory.com tracking all input & mouse events. Can you confirm? Every few seconds, a large payload goes to fullstory with all details: 47: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day blank"]]} 63: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "15", 96]]} 71: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "23", 96]]} 72: {Whe…

I've used this, and HotJar, to see if users are having problems using a site. They are mostly usability tools, not keyloggers sending your data to the KGB.

I have used HotJar, though not extensively. I played with it a bit and then handed it off to another dev.

I feel tracking tools are more for marketing and conversions. You're looking at what the user is doing when going through the process of getting the to signup.

I wouldn't think to use this tool in the inner portion of the app. On the outer part, there's not much to identify you. Anything session recording or heatmap is a step beyond what Google Analytics is doing, but it's not going to be sensitive data.

Everything inside the app is sensitive. If there's a possibility of my actions being recorded, I would rather get warned about that or given a chance to opt-in for a session in return for a credit.

This is the sort of thing I'm having less of a stomach for as the internet gets more nuts and my trail of dead sign-ups has grown over two decades plus some years. Your app better be damn good for me to get over that hesitance. And as I get older, I find that almost no apps are that good. I'll go to paper and pencil. IDGAF. Though I'm willing to give in a bit more to major names, even then we're seeing that Amazon and Microsoft is listening into voice from some of their products.

I also think this is lazy for getting info on the usage of the actual app. Go ahead and analyze how your conversion process is going as you change your design. But for the actual app, maybe sit people down in front of you. Have people take a video of their usage. Ask for surveys. Don't just record my session of entering all the times I'm getting laid (along with their vital stats) without me knowing about it.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#123

Earlier quoted context omitted.

Some more notes 1. You recommend I get in touch with me ... and I am only third on the list :-) 2. I generally don't book events / calendar things. It's one of the reasons i think focusing on emails is so useful - I do those all the time and there is digital footprint that can be used to help me (as opposed to sell me ads) 3. Maybe I missed something but I tried to click on the arrow and then the mail icon, but no ma…

Maybe #1 means you've recently connected with yourself and so it isn't the most urgent, but something is still there needing addressing, so it stays close to the top of the stack until you connect with yourself around it? ;) Don't mind me. I'm just having fun projecting meaning onto things.

I have been searching for the real me for many years but never found myself.

Perhaps they are using a MetaPhysics engine to help me find myself?

If I feel connected I will tell you :-)

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#124
post #122
post #112

Earlier quoted context omitted.

I've used this, and HotJar, to see if users are having problems using a site. They are mostly usability tools, not keyloggers sending your data to the KGB.

I have used HotJar, though not extensively. I played with it a bit and then handed it off to another dev. I feel tracking tools are more for marketing and conversions. You're looking at what the user is doing when going through the process of getting the to signup. I wouldn't think to use this tool in the inner portion of the app. On the outer part, there's not much to identify you. Anything session recording or heat…

The logs/tracking mentioned are from the internal/logged in app.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#125
post #124
post #122

Earlier quoted context omitted.

I have used HotJar, though not extensively. I played with it a bit and then handed it off to another dev. I feel tracking tools are more for marketing and conversions. You're looking at what the user is doing when going through the process of getting the to signup. I wouldn't think to use this tool in the inner portion of the app. On the outer part, there's not much to identify you. Anything session recording or heat…

The logs/tracking mentioned are from the internal/logged in app.

Ugh, thanks for the detective work. This is something I forget about and now it's back on my radar. I'm sure someone has already thought about this, but an idea might be a checklist on Github for things to check when evaluating an app. And yet another good reason for giving some sort of opt-out option on giving any further data than sign-up. IDGAF about what you think the starting experience should be like. Let me use the app before dumping all my data into it and then finding out 2 minutes later that it's not for me.

Remember kids, a shotgun can be a useful tool, but you can also shoot yourself in the foot with it.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#127
post #94

It seems you have fullstory.com tracking all input & mouse events. Can you confirm? Every few seconds, a large payload goes to fullstory with all details: 47: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day blank"]]} 63: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "15", 96]]} 71: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "23", 96]]} 72: {Whe…

I'm getting the same. I checked after leaving my previous comments in this thread.

For example, began entering a manual contact and the name for that contact was sent to FullStory (that's as far as I looked.)

The privacy statement for FullStory appears much different than that of Dex.

https://www.fullstory.com/legal/privacy/

https://getdex.com/privacypolicy

That's enough for me. I understand I'm already sending my data, but there's no mention that my sensitive data is going to another service. And I would expect that my data is sent over a secure line and securely stored. And that it won't be "replayed" or otherwise viewed.

EDIT: How do I delete my account? Consider that a feature request.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#128
post #106

Shit. Companies with "my idea" keep getting into YC ... I always feel that my ideas are too crazy but then I see companies with exactly my idea getting into YC. I should just start building them out I guess ... Looking forward to what you guys build, Dex!

Are you me? do you want to pair up on something and mash something out over the course of a few weekends?

Hell yes, feel free to reach out to me (website is in my profile)!

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#129
post #127
post #94

It seems you have fullstory.com tracking all input & mouse events. Can you confirm? Every few seconds, a large payload goes to fullstory with all details: 47: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day blank"]]} 63: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "15", 96]]} 71: {When: 397746, Kind: 2, Args: [8881, -1, [[4405, 2], "cell day", [93, 2], "23", 96]]} 72: {Whe…

I'm getting the same. I checked after leaving my previous comments in this thread. For example, began entering a manual contact and the name for that contact was sent to FullStory (that's as far as I looked.) The privacy statement for FullStory appears much different than that of Dex. https://www.fullstory.com/legal/privacy/ https://getdex.com/privacypolicy That's enough for me. I understand I'm already sending my da…

I don't think I need to mention that this is a massive violation of the GDPR.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#130
post #105

Earlier quoted context omitted.

Any thoughts on the security model for the hosted service?

We stopped using them at our workplacedue to compliance. they have a lot of issues and not interested in fixing them

Can you expand on these issues?
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