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Slack – Degraded service affecting multiple features

status.slack.com

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Re: Slack – Degraded service affecting multiple features

#151
post #123
post #121

Just yesterday I was musing that if I were King of the (World|Company) I'd want an open-source Slack-alike that I could just drop into the Cloud of my choice and operate entirely within my private network, subject to my own access control just like other internal services, and with full access to all message histories in whatever database-like thing it uses in its Cloud. Sure, I'd still have a SPOF but it's game over…

https://mattermost.com/

We use this at my company - perfectly reasonable UI, don't know about the APIs/integrations, which I assume are way behind Slack...

Re: Slack – Degraded service affecting multiple features

#152

Earlier quoted context omitted.

Isn't internet a single communication medium anyway?

What OSI layer are we discussing?

Interestingly that you say this; we need an additional layer called layer 8.

As app is 7 but we have grown beyond the seven into meta layers of service types which have become the favric of how we operate... such as email, txt, chat etc to keep all other aspects of infra up and running.

Re: Slack – Degraded service affecting multiple features

#153
post #113
post #63

Earlier quoted context omitted.

>* update the version of the IRC server Odds are that you’ll have updates worth installing once every couple of years. >* update the version of the os of the machine running the IRC server Almost never unless there’s a remotely exploitable code execution vulnerability. Local bugs wont matter unless you run multiple services on the same box. >* repair a broken disk / fan / overflowed disk on the machine Depends on you…

I think what may have triggered people here were the absolute terms ( can’t remember ever having to do “maintaining” after the initial setup ). In this forum you'll be hard pressed to find someone who thinks it's a good idea to leave a cloud-based (or any internet-facing, really) server completely without maintenance for any significant period of time. If you had said that usually it's as simple as checking in every…

[deleted]

Re: Slack – Degraded service affecting multiple features

#154

Earlier quoted context omitted.

> a genius at IBM Are you saying it is the user's fault where it is clearly Slack's inadequate implementation that is the problem?

Well, you know what happens when you email @yourcompany.com? Is it a protocol problem? Implementation problem? User problem?

It's a lot of problems at once...

Re: Slack – Degraded service affecting multiple features

#155

One problem with Slack we have in the finance world is that _literally everything_ employees say on company assets needs to be recorded and readily accessible for audit (No this is not an invasion of privacy, you're on company time on company systems, we don't peer into your personal phone or anything). Unfortunately, Slack does not do this very well. I'd really like to know if there's another service that _does_ do…

i would guess Microsoft Teams can do this.

Re: Slack – Degraded service affecting multiple features

#156

Earlier quoted context omitted.

Or not. I'm remote and I cannot ask questions nor coordinate action to solve live production problems due to this outage. Slack is becoming a SPOF for many organizations, especially distributed.

Same here. I'm on support duty and have my own outage to attend to, and that's really really hard when you cannot communicate with your experts.

I know it's 'old school', but we would all just get on a conference call before the fancy chat tools.

Re: Slack – Degraded service affecting multiple features

#157
post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

There should be a way to turn off @here and @channel. It should be a user-level setting, a channel-level setting, and an organization-level setting. Even if my org or channel doesn't opt out, I should be able to.

It should just be turned off for large channels. Pop an error message and direct users who need it to a support article, if they follow up real support people then see how many people complain.

Re: Slack – Degraded service affecting multiple features

#159
post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

IRC works when you do that still :)

Re: Slack – Degraded service affecting multiple features

#160
post #5

Best thing is that some messages go through despite returning 500s. This leads to our integrations spamming our companies channels with redundant messages while retrying. :/

Ouch, that one hurts. I don't know slack API but the contract expectation in the call should absolutely be "500 means the message failed to send"

Tells me there's some subsystem throwing the error, not the actual messaging (or, if intermittent, something wrong with the distribution.) What do you want to bet it's some kind of new analytics?

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