Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Slack – Degraded service affecting multiple features

status.slack.com

Post reply on HN
Print view View original

91–100 of 246 posts

Re: Slack – Degraded service affecting multiple features

#91

Post by freehunter »

valerij wrote: post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

There should be a way to turn off @here and @channel. It should be a user-level setting, a channel-level setting, and an organization-level setting. Even if my org or channel doesn't opt out, I should be able to.

Re: Slack – Degraded service affecting multiple features

#92

Post by jdenoy »

SquishyPanda23 wrote: post #83
darkwater wrote: post #13

Earlier quoted context omitted.

Or not. I'm remote and I cannot ask questions nor coordinate action to solve live production problems due to this outage. Slack is becoming a SPOF for many organizations, especially distributed.

It makes sense to have a fallback method set ahead of time, as others have mentioned. You won't have access to the things slack integrates with but at least you can talk. I know some people use IRC as a low-dependency fallback channel.

we use a mumble server as backup and parallel mean to discuss in the operations department... Sometimes talking all together using voice as if we were in the same office is much nicer than writing!

Re: Slack – Degraded service affecting multiple features

#93

Post by [deleted] »

freehunter wrote: post #91
valerij wrote: post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

There should be a way to turn off @here and @channel. It should be a user-level setting, a channel-level setting, and an organization-level setting. Even if my org or channel doesn't opt out, I should be able to.

[deleted]

Re: Slack – Degraded service affecting multiple features

#94

Post by yifanl »

pmlnr wrote: post #31

There are reasons why email is async and supposed to be decentralized, with priority based fallback options. (The priority in mx records). Most email servers try to deliver to fallbacks, and even if that fails, will try to deliver for _days_. For all people who think slack can replace email, think about these safeguards.

I don't think any serious IM platform really intended to replace email, they serve different (but related) purposes.

Re: Slack – Degraded service affecting multiple features

#97

Post by jgrahamc »

kevcampb wrote: post #82
jgrahamc wrote: post #79

Earlier quoted context omitted.

Yep. I tend to agree that we could have gone faster. The difficulty is that getting clear information out fast when you are dealing with a difficult situation is hard. But, I guess we could have put some status up quicker.

Thanks for the acknowledgement. Appreciate it's hard, false positives etc. Glad you see our PoV.

I do.

I'm irritated, however, that you picked on Cloudflare as a bad actor here when we strive to be transparent and quick to get out full information whereas others (e.g. Amazon) are slow as mud.

But I get that being on the other side of this is difficult when you don't have information.

Re: Slack – Degraded service affecting multiple features

#98

Post by fogetti »

thejohnconway wrote: post #76
pmlnr wrote: post #31

There are reasons why email is async and supposed to be decentralized, with priority based fallback options. (The priority in mx records). Most email servers try to deliver to fallbacks, and even if that fails, will try to deliver for _days_. For all people who think slack can replace email, think about these safeguards.

Isn't it better in nearly every situation to know something has failed immediately, rather than get a delivery failure notice a couple of days later?

The whole point of email is fire and forget

Re: Slack – Degraded service affecting multiple features

#99

Post by untog »

lqet wrote: post #74

Can someone explain to me why any company should outsource something as critical as internal communication to a company that is 5 years old? The video messaging left aside, is it really that better than time-tested solutions like email or just running an IRC server?

"just running an IRC server" is... a lot. Or can be. Who is running it? Does it scale well? How is login synced with corporate logins? What about mobile devices?

It's not "better" than email, it's different. Real time. It has a million and one service integrations, which IRC doesn't.

Point is, it's really not all that crazy to just pay a third party to manage all this stuff for you. You might imagine the alternative is a perfect IRC server with 100% uptime, but I doubt that would be the reality. If you're saying a service like this is too important to be run by a third party then you're going to have to invest a lot internally to come up with an alternative that's more reliable.

Re: Slack – Degraded service affecting multiple features

#100

Post by draw_down »

valerij wrote: post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

Yeah, that sounds like the IBM I hear about sometimes. Bunch of real world-beaters over there.
Post reply on HN