Live data from Hacker News

Slack – Degraded service affecting multiple features

status.slack.com

131–140 of 246 posts

Re: Slack – Degraded service affecting multiple features

#131
post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

I'm more surprised that the IBM server has 200k users?

Re: Slack – Degraded service affecting multiple features

#132
post #74

Can someone explain to me why any company should outsource something as critical as internal communication to a company that is 5 years old? The video messaging left aside, is it really that better than time-tested solutions like email or just running an IRC server?

They somehow got Clevels on the bandwagon. Those who actually understand the implications don't have a word.

Truth is I see many capable people buying into these as well because of the convenience - read: lazyness - factor. The "ain' nobody got time for that" effects everyone and the willingness to pay for services had skyrocketed in the past decade. This applies to blogging, to home servers, backup, anything. We're all guilty at some level.

Re: Slack – Degraded service affecting multiple features

#133
post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

There should be a way to turn off @here and @channel. It should be a user-level setting, a channel-level setting, and an organization-level setting. Even if my org or channel doesn't opt out, I should be able to.

People at my company use @channel constantly for the most trivial of things its a major pet peeve for me

Re: Slack – Degraded service affecting multiple features

#134

Why don't people use free software instead, e.g. a Matrix homeserver run via https://github.com/matrix-org/synapse/ ? IRC without a BNC doesn't really work for a corporation due to disconnects.

Because it's way harder to get it running right.

Re: Slack – Degraded service affecting multiple features

#135
post #62

reminds me of that one time a genius at IBM created an `ibm-global-announcements` channel and force-invited 200'000 people in it, and then some guy `@channel`d and all ibm's slack workspaces were down for 30 minutes https://status.slack.com/ibm/2018-03/f01d4c22cd953dd7 https://i.imgur.com/Rk6Kdgp.png EDIT: also that channel made using slack impossible for mac book air users, they had around 80% cpu usage for slack. s…

> a genius at IBM Are you saying it is the user's fault where it is clearly Slack's inadequate implementation that is the problem?

i stand by my opinion that "lets create one chat room and invite hundreds of thousands of people into it" is a bad idea regardless of what technology implements the chat room

Re: Slack – Degraded service affecting multiple features

#136

One problem with Slack we have in the finance world is that _literally everything_ employees say on company assets needs to be recorded and readily accessible for audit (No this is not an invasion of privacy, you're on company time on company systems, we don't peer into your personal phone or anything). Unfortunately, Slack does not do this very well. I'd really like to know if there's another service that _does_ do…

Mattermost?

https://docs.mattermost.com/administration/compliance.html

Re: Slack – Degraded service affecting multiple features

#137

One problem with Slack we have in the finance world is that _literally everything_ employees say on company assets needs to be recorded and readily accessible for audit (No this is not an invasion of privacy, you're on company time on company systems, we don't peer into your personal phone or anything). Unfortunately, Slack does not do this very well. I'd really like to know if there's another service that _does_ do…

Genuine question - when I use slack - I'm able to see messages going back to when the channel was created for my organization as well as all files shared by date. I'm not sure how slack doesn't do this well?

Re: Slack – Degraded service affecting multiple features

#138

In other news: an unexplained productivity spike has been recorded today across the tech industry.

Or not. I'm remote and I cannot ask questions nor coordinate action to solve live production problems due to this outage. Slack is becoming a SPOF for many organizations, especially distributed.

It depends.

I had a similar outage at another job for a day. Pre slack days, but instant messaging and email was down.

I needed to do some things so I just stopped checking with people. So did other people.

The result was I found was that we were double checking, coordinating and doing a lot of verification that honestly wasn't needed. The sky didn't fall, everyone still saw the changes and were ok with it.

After that folks stopped doing a lot of the traditional coordination that proved to be superfluous and maybe never accomplished anything. The handful of mistakes that happened, were also easily caught / fixed.

Granted, this requires people to make good choices.

Re: Slack – Degraded service affecting multiple features

#139

Earlier quoted context omitted.

> a genius at IBM Are you saying it is the user's fault where it is clearly Slack's inadequate implementation that is the problem?

i stand by my opinion that "lets create one chat room and invite hundreds of thousands of people into it" is a bad idea regardless of what technology implements the chat room

I respect your opinion, because even if an application could handle 200k users at once was able to be run on a MBP without serious issue, it's still gauche to forcibly invite 200k people in your company to a chat.

Re: Slack – Degraded service affecting multiple features

#140

Earlier quoted context omitted.

It makes sense to have a fallback method set ahead of time, as others have mentioned. You won't have access to the things slack integrates with but at least you can talk. I know some people use IRC as a low-dependency fallback channel.

At one stage when there was an outage about a year ago, folks at work were scrambling around trying to get HipChat resurrected (which we'd been using prior to moving to Slack). I had an ircd of some description installed, configured and ready for use in under 3 minutes, and started to get my team using it as a stop gap measure. Had that rolling long before either the outage was resolved, or the HipChat server was res…

Do you have a recommended server / client? The last time I tried to use IRC (joining an existing chat) I actually had quite a bit of trouble, and ended up just giving up.
Post reply on HN