Live data from Hacker News

Slack – Degraded service affecting multiple features

status.slack.com

51–60 of 246 posts

Re: Slack – Degraded service affecting multiple features

#51
post #16

Meta - can we not post outages to HN? I understand that post mortem's are interesting learning lessons, but if you're curious whether S3 or whatever is down or not right at this moment, then use the subsequent status pages of those services.

Absolutely not. There are even times when engineers from the company will comment on HN.

If you don’t think the article is appropriate flag and move on.

Re: Slack – Degraded service affecting multiple features

#52

In other news: an unexplained productivity spike has been recorded today across the tech industry.

Or not. I'm remote and I cannot ask questions nor coordinate action to solve live production problems due to this outage. Slack is becoming a SPOF for many organizations, especially distributed.

Why can't you use email?

Re: Slack – Degraded service affecting multiple features

#53

Earlier quoted context omitted.

Having a single communication medium is a SPOF no matter what name it has

Isn't internet a single communication medium anyway?

But it is routed. Also your laptop usually has 2 Network cards on different physical layers... Not the same.

Re: Slack – Degraded service affecting multiple features

#54

Earlier quoted context omitted.

Having a single communication medium is a SPOF no matter what name it has

Isn't internet a single communication medium anyway?

The internet is specifically designed to route around downed links such that there is no SPOF, that’s the theory anyway.

However, when major backbones go down it takes it a while to recover.

Re: Slack – Degraded service affecting multiple features

#56

Earlier quoted context omitted.

Having a single communication medium is a SPOF no matter what name it has

Isn't internet a single communication medium anyway?

Not really? The internet is literally an internet, i.e. a network that connects networks. You can nearly always find another connection that still works, be it a coffee shop or cellular.

Sure, having a single connection is a SPOF, but anyone living in an urban area and anyone with a cellphone (and not using the same cellular carrier for home internet) has more than one connection.

Re: Slack – Degraded service affecting multiple features

#57

Earlier quoted context omitted.

Or not. I'm remote and I cannot ask questions nor coordinate action to solve live production problems due to this outage. Slack is becoming a SPOF for many organizations, especially distributed.

Same here. I'm on support duty and have my own outage to attend to, and that's really really hard when you cannot communicate with your experts.

I don't want to sound snarky by questioning what's probably an org mandated tool usage, but I can't quite believe companies where there's only one accepted way to get in contact.

Ideal would be a live conference call (phone, Skype, Hangouts etc...), but you've got SMS, email, heck, I once solved a pressing issue with my team in a Sharepoint Word document where all our comments were just new paragraphs being edited live (which actually had the handy benefit of being savable without needing to pay extra for the privilege...).

Re: Slack – Degraded service affecting multiple features

#59

If it's any consolation, their status board has actually been reporting errors (hi cloudflare)

You're implying we don't update the status board when there are errors?

The recent outage was very very delayed. I stand by my comment.

Also don't get me wrong, you do a great service. It's just a pet peeve that it seems invariably status pages are a lie.

Re: Slack – Degraded service affecting multiple features

#60
post #16

Meta - can we not post outages to HN? I understand that post mortem's are interesting learning lessons, but if you're curious whether S3 or whatever is down or not right at this moment, then use the subsequent status pages of those services.

FWIW, status pages for medium to large companies rarely reflect the actual status of a service. They’re powered by PMs, not monitors.
Post reply on HN