Earlier quoted context omitted.
The point is that the CEO was open minded (he took a phone call from a janitor... and actually listened to him and then gave him a chance). He saw past this mans lack of education and experience and focused on his dedication and enthusiasm. There's value in everyone, everywhere (even the lowest employees). We need leaders who can put ego aside and see that. IMO, that was the point of the story. The subsequent success…
My takeaway was that not only was a janitor directly employed by the company (as cleaning services are basically 100% outsourced in my experience now) but was paid well and felt part of the company such that he was motivated to stay interested and contribute.
There used to be a path from lowly janitor/stocker/etc. to the executive suite but that route has largely closed.
Your comment reminded me of this article I read a while back: https://www.cnbc.com/2017/09/21/gail-evans-went-from-janitor...