Earlier quoted context omitted.
The point is that the CEO was open minded (he took a phone call from a janitor... and actually listened to him and then gave him a chance). He saw past this mans lack of education and experience and focused on his dedication and enthusiasm. There's value in everyone, everywhere (even the lowest employees). We need leaders who can put ego aside and see that. IMO, that was the point of the story. The subsequent success…
>even the lowest employees Why is the janitor considered "the lowest employee" by you?
* Get the lowest salary
* Are often outsourced with lowest priced bidder winning
* Don't get on programs like bonuses, training, career advancement
* Aren't used in company marketing (Imagine "We have the best cleaned offices")