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I just had over a thousand Euros stolen and Revolut is siding with the thief

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Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#291

Post by tooop »

stallmanite wrote: post #283
Lucadg wrote: post #254

Earlier quoted context omitted.

Exactly. You can't activate it manually. It's activated by the GPS.

If GPS can be spoofed by Pokemon Go hackers this seems like a dumb thing to base anything important on like insurance being active or not. What the fuck?

From user perspective: What are the odds that somebody is going to follow you when you leave your home country and do targeted GPS spoofing specifically for you while causing some kind of accident/harm to you?

From Revolut perspective: insurance theoretically could be abused but i doubt they haven't calculated the risks as it would mean losing money although i don't see how this is different than me getting travel insurance online and just providing some travel info that from X to Y i need it.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#292

Post by luqa »

PhasmaFelis wrote: post #213
dgellow wrote: post #68

Earlier quoted context omitted.

> The company quite literally has the words "get sh*t done" in giant neon letters on their office wall. That has become one of my red flag. I want to deal with people and companies focused on the quality of their products and businesses, not on doing "shit" (taking their motto literally).

Absolutely. "Move fast and break things" is barely acceptable for services where failure is mostly just annoying, like social media. If your product is banking, medicine, transport, or anything else that can seriously harm people, "move fast and break things" amounts to criminal negligence.

People try to replicate what worked elsewhere without asking themselves if there any differences between the businesses.

That's normally a red flag, for a banking business a mortal sin.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#293

Post by quickthrower2 »

StavrosK wrote: post #71
sam_lowry_ wrote: post #42

Looking at the headline of the author "Greek. Amateur F1 driver. Technology enthusiast. Single parent. Liar." The word Liar stands out.

Really? "Amateur F1 driver" didn't? I'll have to add "Mars coloniser" then.

That could be true. You could probably pay to drive an older F1 car around a track.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#294

Post by SpicyLemonZest »

dyadic wrote: post #252
codedokode wrote: post #233

Earlier quoted context omitted.

Maybe that system was low quality and blocked valid transactions?

Maybe it was, but that's not a good excuse. "We wrote some software to prevent money laundering but it was crap so we turned it off"

That seems like an entirely reasonable response in isolation. Sometimes you write new software and find it just doesn't work in production. Were they not doing anything else to prevent money laundering?

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#295

Post by soverance »

unethical_ban wrote: post #284
xenocratus wrote: post #281

Earlier quoted context omitted.

Amen. Another example of a field that I'm personally aware of and in which this kind of attitude should not be acceptable is cybersecurity. If your job is to protect people, then EVERYTHING you release has to be bulletproof.

As someone in cybersecurity, I would offer an alternate perspective: That sometimes you have to lock things down despite not being absolutely certain of side effects, being willing to take some outages, if you ever expect to get something done. Analysis Paralysis is a real thing. Sometimes you just have to do it.

Choosing to lock things down when you're not certain of the side effects... that's the sort of thing that will, at worst, cause outages due to protocol access or authentication (which are both easily fixable). It's a smart move... and helps initiate the "Canary in the coalmine" built-in feature.

The "move fast and break things" crowd are generally the same people that will choose to open things up in the name of "getting shit done". They'll drop firewalls, expose services publicly, and generally go out of their way to avoid security because they see it as a hurdle to achieving their primary goal. In my experience, this lack of foresight almost always causes cascading problems in the future that grow exponentially worse the longer they're left unchecked.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#296

Post by kweks »

eloisant wrote: post #195
Aissen wrote: post #142

Earlier quoted context omitted.

Unfortunately chargebacks aren't as simple in the EU, in addition to country-specific rules that make them hard to use in some countries.

In France any transaction involving you PIN code is really hard to contest (so if you get your card copied by a skimmer it's tough). Same with online transactions using 3-D secure (2-factor, usually involving a confirmation code sent by SMS). For other online transactions however, you just have to ask your bank and they're chargeback the merchant.

Depends on the bank. I had HSBC in France repeatedly deny that they could not and would not perform a charge back forna specific online transaction without a police report.

I ended calling VISA, who conference called my bank branch, explained that they were legally required to perform the charge back. The bank capitulated on the phone, the VISA guy hung up, and the bank said: VISA's opinion aside, we refuse to perform a chargeback.

France...

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#298

Post by notahacker »

st1ck wrote: post #282
AdrianB1 wrote: post #15

Before I signed up for Revolut I did a bit of research and found some incidents that made me more cautious than usual. Unfortunately at the end of my analysis I found no better option, so I signed up. But knowing what I do, I have 2 rules: - don't keep a significant sum there; not more than what I can afford to loose if things go wrong - keep unused features disabled at all times, activate and deactivate features or…

With all this effort, cash seems much easier option.

One of Revolut's selling points is fee free overseas card purchases. Some people have travel schedules where local cash is actually an annoyance, and topping up the app balance via mobile before paying for something certainly isn't any harder than withdrawing extra cash.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#300

Post by GuB-42 »

st1ck wrote: post #282
AdrianB1 wrote: post #15

Before I signed up for Revolut I did a bit of research and found some incidents that made me more cautious than usual. Unfortunately at the end of my analysis I found no better option, so I signed up. But knowing what I do, I have 2 rules: - don't keep a significant sum there; not more than what I can afford to loose if things go wrong - keep unused features disabled at all times, activate and deactivate features or…

With all this effort, cash seems much easier option.

It is hard to get gas at night without a card. I'd say it is the biggest use case for a physical card.
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