You should have this basic right to repair. If you are unable to repair it and even break it further, it will cost you more for the company to repair it. This right should have the right to have the repair company to connect it and scan it, for a nominal fee, and tell you what is broken and what they would charge. You can then decide. With the complexity of modern devices, you may have to go to another company with s…
Forcing a company to have a diagnostic tool or team to identify a problem you might not have them fix is silly IMO. So is forcing their hand on creating a repairable product. I don't expect Microsoft to be able to easily identify obscure hardware issues with a design like my Surface Book 2. I do expect them to create a hardware product that doesn't break easily. Supplying the specs is a big benefit in my purchase dec…
As a counter point, OBD-2 works and everyone can use it.