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Leaving Google Fi

jasonatwood.io

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Re: Leaving Google Fi

#211

Post by johnsea »

mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

> This is the difference between Google and Amazon.

As an anecdote I had a good experience with Microsoft too.

Issue: standalone MS Office 2019 didn't show the update button, didn't find something online. Called support thinking, oh no, but it was pleasant:

  - after quick waiting period contact with representative
  - one or two min. standard talk then support concluded there was an issue indeed
  - on hold for one or two minutes
  - then problem was fixed via remote app, didn't take long
Left me with a very positive feeling for Microsoft.

Re: Leaving Google Fi

#212

Post by foepys »

johnsea wrote: post #211
mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

> This is the difference between Google and Amazon. As an anecdote I had a good experience with Microsoft too. Issue: standalone MS Office 2019 didn't show the update button, didn't find something online. Called support thinking, oh no, but it was pleasant: - after quick waiting period contact with representative - one or two min. standard talk then support concluded there was an issue indeed - on hold for one or two…

When I reported a bug in a backend component of Power BI I was called by Microsoft to collect data about the problem and got updates from support until it was fixed over the next 3 weeks. That was very satisfying because I knew something was being done about it and it wasn't sitting in a bug tracker indefinitely.

The only thing I disliked was that support tried to call my office at 3 am and then was confused I wasn't there even though I had to enter my timezone in the support form.

Re: Leaving Google Fi

#213

Post by p2t2p »

user5994461 wrote: post #138
p2t2p wrote: post #53

Earlier quoted context omitted.

I would consider that to be a good thing. Every business who uses Google services should stop doing it right away.

Your current company using gmail for business might beg to differ.

Nah, it is a mixture of Exchange and GSuite, it'll be up and running in no time =).

Re: Leaving Google Fi

#214

Post by falsedan »

rsstack wrote: post #65
vladgur wrote: post #35

Earlier quoted context omitted.

I’m writing this from Australia where I arrived today and my Sprint phone roams for free: I get free texts and slow 2g/3g data(enough for WhatsApp and FaceTime audio calls) as well as $0.25 phone calls. 2 years ago when I was also visiting Australia I was with T-Mobile which offered similar free/low cost roaming. It’s not ideal, but its an alternative to Google Fi

The difference is in quality. I am also right now in Sydney, on the last day of my week-long business trip, and I have had constant 4G connection with Google Fi. Back when I had T-Mo I needed to find WiFi whenever I needed to download a large attachment, and obviously whenever I wanted to stream videos. Now I don't even ask for the WiFi password. And yes, I'll be watching Game of Thrones this evening using my phone's…

I had a similar experience but with Three, using my usual data allowance. Making local calls was outrageous but that's what voice chat apps are for.

When I moved to the US I agonised for months about getting a local number vs. just keep paying for a monthly UK Three sim forever.

Re: Leaving Google Fi

#215

Post by nonamechicken »

johnsea wrote: post #211
mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

> This is the difference between Google and Amazon. As an anecdote I had a good experience with Microsoft too. Issue: standalone MS Office 2019 didn't show the update button, didn't find something online. Called support thinking, oh no, but it was pleasant: - after quick waiting period contact with representative - one or two min. standard talk then support concluded there was an issue indeed - on hold for one or two…

I once reported a bug in Visual Studio community edition. One or two weeks later, a developer (I think) remote logged in to my PC to troubleshoot what was happening. The next update had a fix for the issue.

Re: Leaving Google Fi

#216

Post by arkades »

toefraz wrote: post #20
paxys wrote: post #16

Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.

They'll clear it up by banning your Google account and blacklisting you for all Google services. Just be prepared for that.

This thread is what has finally pushed me into registering my name as a domain and begin transitioning off of gmail.

Re: Leaving Google Fi

#218

Post by arraisgabriel »

mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

aws documentation is garbage.

Re: Leaving Google Fi

#219

Post by rsstack »

shalmanese wrote: post #146
rsstack wrote: post #65

Earlier quoted context omitted.

The difference is in quality. I am also right now in Sydney, on the last day of my week-long business trip, and I have had constant 4G connection with Google Fi. Back when I had T-Mo I needed to find WiFi whenever I needed to download a large attachment, and obviously whenever I wanted to stream videos. Now I don't even ask for the WiFi password. And yes, I'll be watching Game of Thrones this evening using my phone's…

Streaming GoT will cost ~$15USD of data. It would be cheaper to buy the episode on iTunes and download it over WiFi.

My usual usage is about 8GB a month. At this point streaming the episode is free.

Re: Leaving Google Fi

#220

Post by crankylinuxuser »

TheOtherHobbes wrote: post #210
yumraj wrote: post #144

Earlier quoted context omitted.

> Google is an ideas-first culture, not a customer-first culture I don't think it's just that. I believe that Google is used to having captive faceless optionless voiceless customers, of it's search and ad platform from whom it derives most of us revenue, that most other kinds of customers don't matter.

Google is a monopoly-first culture. Monopolies don't care about anything except maintaining monopoly momentum. The occasional complaint by a paying customer is barely a paint scratch on a business surface the size of a small planet.

That's no planet!
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