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Leaving Google Fi

jasonatwood.io

31–40 of 296 posts

Re: Leaving Google Fi

#31

How on earth is google not being sued every day? It seems like once a week there's a new HN post about some kind of massive screwing they deliver to a customer.

As a friend once described to me, they probably have the legal resources of a small country/nation, so there's that.

Re: Leaving Google Fi

#32
OP should not have attempted to negotiate with the hostage taker. They should have instead reached out to their CC issuer and explained the situation. If the goods were not delivered most competent credit card companies will issue a chargeback.

Re: Leaving Google Fi

#33

OP should not have attempted to negotiate with the hostage taker. They should have instead reached out to their CC issuer and explained the situation. If the goods were not delivered most competent credit card companies will issue a chargeback.

have fun getting your google account permabanned when you dispute a google charge

Re: Leaving Google Fi

#34
post #14

Fi's "killer app" is their seamless international experience for U.S. travelers. I travel outside of the U.S. at least twice a year and firing up my phone on the plane and being greeted with a "welcome X country" like I had just traveled between U.S. states is amazing. Down the list is their relatively cheap service for undemanding users (people who use less than a couple GB of data per month). I'm pretty sure I coul…

My iPhone on Verizon also greets me when I enter new service areas with a note about fees.

Re: Leaving Google Fi

#35
post #14

Fi's "killer app" is their seamless international experience for U.S. travelers. I travel outside of the U.S. at least twice a year and firing up my phone on the plane and being greeted with a "welcome X country" like I had just traveled between U.S. states is amazing. Down the list is their relatively cheap service for undemanding users (people who use less than a couple GB of data per month). I'm pretty sure I coul…

I’m writing this from Australia where I arrived today and my Sprint phone roams for free: I get free texts and slow 2g/3g data(enough for WhatsApp and FaceTime audio calls) as well as $0.25 phone calls. 2 years ago when I was also visiting Australia I was with T-Mobile which offered similar free/low cost roaming.

It’s not ideal, but its an alternative to Google Fi

Re: Leaving Google Fi

#36
"At every turn the team was presented with a chance to make things better and every time they blew it."

I mean, this is the history of Google in a nutshell. They deserve to be systematically dismantled by Amazon for this alone.

Re: Leaving Google Fi

#37
post #12

My first thought is that by 4/22, I would have been issuing a chargeback with my CC company and getting them to handle it

This sounds like a great way to get your entire Google account suspended.

Also the accounts of any business you work for or ever work for in the future!

Re: Leaving Google Fi

#38
post #16

Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.

That's the quickest route to having your Google account permanently suspended. (YouTube, Gmail, etc. goodbye)

I wonder if this is a good thing.

Really random aside incoming:

I once was only able to quit my League of Legends video game addiction because I gave my account away that I had so much vested in (skins, all characters, rune pages) by basically messaging a random stranger, changing the account to their email, going to a random password generator site, changing the pw copy+pasting the password without me looking, and sending it off -- in effect "suspending myself".

I was unnerved for a couple of weeks, but eventually, the itch to play died off. I tried starting up a few times, but it wasn't worth it especially knowing how much time I sank into it previously.

I wonder if I got myself permanently suspended from Google, (I want to quit Google given how unethical they have become) would I rid myself from them for good?

Re: Leaving Google Fi

#39
I deal with such experiences by simply reversing the credit card charge. The issuer of my card has a solid process for handling such situations. They ask a series of questions: was the charge in exchange for goods or services? Did you receive what was promised? How was your experience different from what you expected? After about half an hour on the phone with an actual human, the charge is reversed, and all goes back to normal. I’m confident that not even google can fight bog standard chargebacks.

Re: Leaving Google Fi

#40

Google Fi support went down the drain when they expanded. I had a recent experience with my mother's phone being stolen while she was at a hospital, here's the summary after it was confirmed missing and police contacted, with a lot of redundant messages removed. 1st chat with agent Me Hi, my mother's phone was stolen, I'm tracking it on find my phone. Them: Sorry to hear that, we can black list the phone but you must…

Had a similar experience with Google Fi. It's severely negatively impacted my view of Google as a company.

Still, I hate Verizon & AT&T so much, and I travel internationally to quite a few countries a year, so I'm sticking with them for service. But I'm far from a net promoter.

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