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Mac: Keyboard Shortcuts Killed by Bug

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Re: Mac: Keyboard Shortcuts Killed by Bug

#101

Post by cosmie »

paulryanrogers wrote: post #95
x0x0 wrote: post #54

Earlier quoted context omitted.

I administer approximately 30 macbooks. 2018s with a few 2017s still in there. They're mostly unreliable garbage. In particular, zoom.us, our teleconferencing solution, crashes them regularly with spewed messages about GPU stuff in console. We're about at the point of running windows vms so my salespeople can have a reliable conferencing solution. The keyboards also do not hold up at all. I've gotten into a shouting…

Is there a PC laptop vendor you would recommend?

I've worked at a company that had Dell ProCare[1]. If you have issues, they'll send a technician onsite for a same-day or next-day repair. I've seen everything from keyboards to screens to entire mainboards get swapped out on the spot by technicians.

For consumer grade stuff, I'm not a fan of Dell. But their business laptops and support services are solid, from what I've seen.

I haven't experienced any of the other vendors, but any vendor with a business line (such as HP or Lenovo) have similar support services. And just as critical: they design their business laptops with that need in mind. If you pay for a service level that includes on-site support, very few issues are un-repairable by a field technician. And they even make access to things like the hard drive easy, since corporations don't like to relinquish control of potentially sensitive business data.

Apple offers enterprise support[2] (not sure if that's an indication that the service is priced out of the SMB range) with similar onsite services. But their machines aren't exactly designed to be easily repaired. So if an Apple Store would have to send it off to a repair depot, I doubt a field technician would be able to do much more.

[1] https://www.dellemc.com/en-us/services/support-services/pros...

[2] https://support.apple.com/applecare-enterprise-service

Re: Mac: Keyboard Shortcuts Killed by Bug

#102

Post by saagarjha »

derefr wrote: post #11

> This isn’t a subtle bug which only occurs in certain circumstances. Sure it is. OP is an outlier in how they use this panel. Most people just use it to enable/disable the built-in menu commands, or to modify their accelerators. One very common use-case for people who speak multiple languages is enabling the keyboard switcher accelerator. I expect that they have extensive tests for common use-cases like that. On the…

> this is the type of thing that’ll get fixed immediately if you file a Radar on it

This isn't how Radar works :(

Re: Mac: Keyboard Shortcuts Killed by Bug

#104

Post by jacobsenscott »

buzzert wrote: post #85
jacobsenscott wrote: post #27

I doubt it is developer apathy. It smells like a management issue. iOS is where the money is. I don't know anyone at apple, but here's how I imagine it is there: Every OSX engineer probably has more bugs on their plate than can be fixed in one career, in addition to feature development tasks. The OSX team is severely understaffed both because it is not a priority at Apple, and because it is getting harder and harder…

I’ll tell you as an Apple employee—engineers and first/second level managers don’t give a shit about market share or which platform makes the most money. Most of the engineers I work with are very personally motivated because macOS is their favorite operating system. Yes, there is feature creep and it does have a bit to do with executive mind-share. But don’t attribute to greed what you could attribute to the age old…

I don't doubt the rank and file are dedicated to the projects they work on. But I imagine the people higher up the chain care very much where the money comes from, and priorities will naturally fall out of that.

Re: Mac: Keyboard Shortcuts Killed by Bug

#105

Post by perfmode »

jacobsenscott wrote: post #63
perfmode wrote: post #60

Earlier quoted context omitted.

It’s dangerous to craft rich narratives without access to even the slightest bits of ground truth.

I did make it very clear twice I am just imagining, and have no ground truth. It does appear to have struck a nerve - it is not an uncommon scenario in this industry. Like I said, I don't know if that's what is actually happening at apple.

“Making it clear” doesn’t do anything to mitigate the danger. The danger is in doing the thing.

The way to win the game is to not play.

Re: Mac: Keyboard Shortcuts Killed by Bug

#106

Post by rsfinn »

ken wrote: post #77
tomduncalf wrote: post #38

Earlier quoted context omitted.

The iPhone integrations (assuming you mean Handover) are one of my favourite parts of the MacOS/iOS ecosystem and one of many reasons why I can't see myself moving away from either OS for a long time. I've also experienced very few bugs in MacOS which have affected me on a day to day basis. Not saying they aren't there, but to me the MacOS team are doing a pretty great job.

The macOS team still does a great job at making features that demo well. For the past few years, everything below the surface layer is becoming increasingly flakey. - I upgraded to 10.13, and my stock graphics cards would slow, freeze, and then crash window server, logging me out. I spent the money to buy a hot new GPU from Apple's latest recommendation list, and it no longer crashes (though I'm having trouble gettin…

> Xcode 10's new text editor broke control-T, which has worked correctly in every text field since the earliest days of Mac OS X.

I couldn't believe this, so I tried it. To clarify: in Xcode 10.2.1, typing control-T between two characters in a line exchanges the two characters, as expected. But typing control-T at the end of the line does not perform the special case of exchanging the two characters at the end of the line; instead it exchanges the last character of the line with the newline, thereby moving the last character onto the next line. Off to bugreporter...

Re: Mac: Keyboard Shortcuts Killed by Bug

#107

Post by anbop »

favorited wrote: post #92
skywhopper wrote: post #71

Earlier quoted context omitted.

I'm not sure what point you are trying to make here. macOS is a product. With releases, features, etc. Someone or some group of people must necessarily make decisions about what makes up "macOS 10.14.5". Even if that team is "Craig and his direct reports" or whatever, and even if that team has other responsibilities.

> Even if that team is "Craig and his direct reports" or whatever, and even if that team has other responsibilities. And if those "other responsibilities" are iOS, tvOS, and watchOS, then there is no "macOS team." There is the software engineering organization.

I don’t get what you’re trying to express. Is there anyone at Apple who works only on Mac OS? The senior most such person is the de facto boss of Mac OS.

Re: Mac: Keyboard Shortcuts Killed by Bug

#108

Post by arthurcolle »

jerf wrote: post #22
arthurcolle wrote: post #18

Earlier quoted context omitted.

Have any tricks you want to share? My MBP 15" gets 2 hr tops unless its plugged in. Even with "mere" web browsing

Power usage, as in power user, as in "skilled user of software".

Yikes I'm an idiot

Re: Mac: Keyboard Shortcuts Killed by Bug

#109

Post by Wowfunhappy »

thelopa wrote: post #48
anbop wrote: post #41

Earlier quoted context omitted.

Surely there is some team that develops OS X. That is the OS X team.

Not sure if you're being sarcastic, but they are right. there isn't an OSX team. Apple doesn't slice things up that way. If there were an OSX team then surely there would be a manager for that team, right? The only person that could plausibly fill that role is Craig Federighi... but he arguably fills the same role for iOS, too. In the Scott Forstall days, there was a distinct iOS team (Scott) and a distinct OSX team…

> In the Scott Forstall days, there was a distinct iOS team (Scott) and a distinct OSX team (Craig). now there isn't.

Frankly, maybe that's exactly the problem. He left in 2012, and that definitely feels like around when things started going downhill.

I don't know what stuff is like under the hood, but from a user perspective, iOS and macOS are two very different platforms that are good at very different things. I'm sure there is a lot of tech that can be shared between them, but some individual focus would likely be beneficial as well.

Re: Mac: Keyboard Shortcuts Killed by Bug

#110

Post by Wowfunhappy »

astericks wrote: post #45
anbop wrote: post #41

Earlier quoted context omitted.

Surely there is some team that develops OS X. That is the OS X team.

Well, officially, OS X doesn't exist anymore. It's "Mac OS" now I believe. But yes, they'd be the Mac OS team

The full name was always "Mac OS X" and the most-major version number is still 10, so...
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