Earlier quoted context omitted.
If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company? Blocking the company stops the tweet appearing everywhere I see tweets. That's on my home computer, laptop, Chromebook, office computer, my phone, etc. It continues to block the ads from that company if/when Twitter work out ways around ad-blockers. And it makes me feel like I'm proactively looking after my account. I use ad bl…
I don't want to see ads, ever . I hope a growing number of people feel the same way. I don't care about the business model of the whole internet. It is obviously a house of cards. A business model based on bad UX? I hope it collapses. No, I don't know what will replace it. I don't care, as long as it doesn't involve ads. I really don't care if the ads are innocuous or labeled or relevant. I don't ever want to see an…
Don't Waste Time on User Onboarding
41–50 of 121 posts
Re: Don't Waste Time on User Onboarding
#42Earlier quoted context omitted.
I don't want to see ads, ever . I hope a growing number of people feel the same way. I don't care about the business model of the whole internet. It is obviously a house of cards. A business model based on bad UX? I hope it collapses. No, I don't know what will replace it. I don't care, as long as it doesn't involve ads. I really don't care if the ads are innocuous or labeled or relevant. I don't ever want to see an…
I completely agree. I don't care if your ad is clever, relevant, organically sourced, environmentally friendly, necessary for financing your product, something I actually want, need, or didn't know I wanted yet. The internet is plagued with this cancer everywhere you go, no matter what you do. Somehow it's become acceptable that every second of our attention and time is competed for by corporations trying to sell us…
Re: Don't Waste Time on User Onboarding
#43Earlier quoted context omitted.
If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company? Blocking the company stops the tweet appearing everywhere I see tweets. That's on my home computer, laptop, Chromebook, office computer, my phone, etc. It continues to block the ads from that company if/when Twitter work out ways around ad-blockers. And it makes me feel like I'm proactively looking after my account. I use ad bl…
I don't want to see ads, ever . I hope a growing number of people feel the same way. I don't care about the business model of the whole internet. It is obviously a house of cards. A business model based on bad UX? I hope it collapses. No, I don't know what will replace it. I don't care, as long as it doesn't involve ads. I really don't care if the ads are innocuous or labeled or relevant. I don't ever want to see an…
For example if you read a tutorial on how to build a weather station and the author provides referral links to a component on Amazon, I'm happy to use those links.
Referral systems are open to abuse though, like the myriad of ultra specific comparison websites with tenuous "expert" reviews.
Re: Don't Waste Time on User Onboarding
#44Earlier quoted context omitted.
I don't want to see ads, ever . I hope a growing number of people feel the same way. I don't care about the business model of the whole internet. It is obviously a house of cards. A business model based on bad UX? I hope it collapses. No, I don't know what will replace it. I don't care, as long as it doesn't involve ads. I really don't care if the ads are innocuous or labeled or relevant. I don't ever want to see an…
I completely agree. I don't care if your ad is clever, relevant, organically sourced, environmentally friendly, necessary for financing your product, something I actually want, need, or didn't know I wanted yet. The internet is plagued with this cancer everywhere you go, no matter what you do. Somehow it's become acceptable that every second of our attention and time is competed for by corporations trying to sell us…
Ads wouldn't be there unless they work for the advertiser.
Re: Don't Waste Time on User Onboarding
#45Earlier quoted context omitted.
If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company? Blocking the company stops the tweet appearing everywhere I see tweets. That's on my home computer, laptop, Chromebook, office computer, my phone, etc. It continues to block the ads from that company if/when Twitter work out ways around ad-blockers. And it makes me feel like I'm proactively looking after my account. I use ad bl…
I don't want to see ads, ever . I hope a growing number of people feel the same way. I don't care about the business model of the whole internet. It is obviously a house of cards. A business model based on bad UX? I hope it collapses. No, I don't know what will replace it. I don't care, as long as it doesn't involve ads. I really don't care if the ads are innocuous or labeled or relevant. I don't ever want to see an…
Ads aren't just the business model of the internet. They've been subsidizing human interaction since ancient times.
Re: Don't Waste Time on User Onboarding
#46Earlier quoted context omitted.
> Onboarding itself is extremely valuable. As a user, I find them extremely annoying. They stop me from achieving what I want to achieve and I try to get rid of them as quickly as possible. I also find them as the hallmark of a bad UI -- if you have to tell me how to use your product, then it's not well designed.
> if you have to tell me how to use your > product, then it's not well designed. VIM users, licensed drivers, and pilots would disagree. Powerful tools require training. If you're pushing an app that I'm already familiar with before I've ever used it, then you are obviously not innovating.
"Onboarding" is something that happens quickly and right at the start -- OP links to blogs about building those screens that block the whole UI and point out some buttons. It's something that isn't meant to be all-encompassing. It's something to point out things you wouldn't expect. (That last bit is why I dislike them so much.)
"Training" is something that isn't expected to be fast often continuous from the start. It's meant to be fairly encompassing, as in you should be pretty well versed in something once it's finished -- not an expert, but some experience and understanding of the whole. Training is meant to include things that aren't obvious/you wouldn't expect (e.g. steer into a skid), but is (and I would argue primarily) about building a foundation for the UI and for further training and learning. Training also includes practice.
Yes, vim has a learning curve and breaks what has become the current UI paradigm. However, I'd argue that unless you're just using vim occasionally, you need to be "trained" on it, not "onboarded". That "training" starts with getting the user to understand the UI paradigm, which isn't expected to be quick. By the end of vimtutor, for instance, the modal paradigm and the ability to chain commands together should be clear and practiced.
Driver's licenses take at least 6 months and both a written and practicle test to get initially. Commercial licenses require training from accredited institutions. There is no expectation that this will happen quickly. Driver's training includes practice study (e.g. driving with a licensed person present). Driver's training also included a study of the UI (e.g. signs of similar styling convey similar information, for example green is an information highway sign, white, tall rectangle is a speed limit, and yellow is important such as exit only lane) which is partially tested in the written exam.
Ditto for powerful tools, you're not expected to be told "this unmarked button does this" and be left to your own devices.
These aren't things you could ever "onboard" someone to do. They require actual training.
> If you're pushing an app that I'm already familiar with before I've ever used it, then you are obviously not innovating.
That's very judgemental -- innovation doesn't mean confusing the user. Did Google's original/classic UI mean that it wasn't innovative?
There are applications that I would argue require "training", even if of an informal type. This doesn't mean that someone couldn't poke around in the application and get something done, but they probably won't be able to exploit the application to its fullest. Two example: GIS tools (i.e. require knowledge _about_ GIS, _about_ projects, _about_ UI and spatial concepts) and Video/Photo editing software (i.e. channels, color spaces, types of transforms, &c). Again, you can open QGIS and GIMP and do something meaningful on your first time, but that doesn't mean you won't feel lost or that it'll be easy.
Re: Don't Waste Time on User Onboarding
#47If you need to create on-boarding your product is to complicated. Add features over time, measure there impact and remove them if they don’t work.
I disagree. there are products that are complicated, because the underlying problem your product helps to solve is complicated. And if there are existing solutions that tackle this problems differently to you, you might have to give users a pointer. If you e.g. design a software for electronic circuit design, good user on-boarding will allow you to highlight specifically why your product shines in comparison to other…
Re: Don't Waste Time on User Onboarding
#48I get that there are probably established best practices that people follow for designing onboarding but I've never experienced one as a user that I didn't want to immediately dismiss or skip through.
Before onboarding our cohort retention was 2%...after 1 week.
This means that after a week only 2% of our users came back to use the app.
After a basic onboarding we jumped to 10%. We're now at about 14-15% (just via improving the app).
About 50% of our users completely skip the onboarding altogether.
I think I'm going to experiment with a video instead of a tour to see the difference.
Re: Don't Waste Time on User Onboarding
#49Earlier quoted context omitted.
I completely agree. I don't care if your ad is clever, relevant, organically sourced, environmentally friendly, necessary for financing your product, something I actually want, need, or didn't know I wanted yet. The internet is plagued with this cancer everywhere you go, no matter what you do. Somehow it's become acceptable that every second of our attention and time is competed for by corporations trying to sell us…
To jimmaswell: Ads wouldn't be there unless they work for the advertiser.
Re: Don't Waste Time on User Onboarding
#50Earlier quoted context omitted.
I don't use Twitter, but if I'm specifically looking for something, I will actively seek out and do the research. I suspect many others who block ads and such are the same. "They don't reach me, I reach them."
What about when you are not specifically looking for something? How do you find out about new shirts, or cars, or coffees or trips or whatever? Do you stumble across them on web sites, like in articles? On TV? If you usually find out things word-of-mouth, then how do your influencers find out about them?
I don't find out about them then, and my savings and 401K continue to grow unabated. Maybe I'm missing out on cool stuff, but assuming I never found out I was missing out, then my life isn't impacted negatively regardless. I don't really know what an "influencer" is; is it the internet equivalent to the ShamWow or OxiClean guys?
I have 0 tolerance for people or companies actively telling me what I should buy or like, and distrust anyone who does so.